Jobs at Triple Whale

As an Applied Data Scientist, you'll develop and deploy marketing measurement and optimization products, manage end-to-end statistical models and create real-time data solutions while collaborating with product and engineering teams.

The Applied Data Scientist will build marketing measurement products, develop and deploy statistical models, and create scalable data pipelines while working with various stakeholders to drive marketing science capabilities.

Seeking a Data Engineer with over 4 years of experience to build and optimize data platforms, work on data pipelines, and collaborate across teams to enhance data solutions and architecture.

Own the full sales cycle for APAC eCommerce and agency customers: prospect, demo, negotiate, and close deals. Generate pipeline, work MQLs, collaborate with marketing/CS, and travel domestically to Sydney and Melbourne.

Lead end-to-end data science for Triple Whale's fintech products: build underwriting, risk, eligibility, and forecasting models; translate ecommerce signals into decisioning systems; deploy and govern production models; design measurement frameworks; and partner cross-functionally to operationalize financial products and scale responsibly.

Lead assessment and improvement of Deal Desk, quote-to-cash, and commercial exception workflows. Partner cross-functionally to manage discounts, approvals, renewals, migrations, credits, billing exceptions, and tooling requirements. Build operating rules, training, reporting, and tooling specs to increase speed, visibility, and governance for sales and revenue teams.

Own enterprise eCommerce client relationships, drive program strategy, forecast revenue and renewals, enable product adoption and growth, analyze usage to manage risk, present to executives, collaborate cross-functionally, and translate customer needs into product requirements.

Manage and grow a portfolio of existing ecommerce customers through strategic upsell and cross-sell. Build trusted relationships, identify adoption and growth opportunities, lead commercial conversations, create scalable expansion plays, monitor account health, and collaborate with cross-functional teams to maximize customer outcomes and retention.

As a Product Manager, you'll own the roadmap for billing and revenue systems, translating business workflows into product requirements, improving data accuracy, and partnering cross-functionally to enhance operational scalability.

Build and maintain the Triple Whale mobile app focusing on performance and user experience, while collaborating on design and data streaming features.

Serve as a trusted consultant for agency partners managing brand portfolios on Triple Whale. Provide proactive technical support, advise on marketing strategy and product functionality, collaborate with Sales, Solutions Architects and Support, forecast revenue/renewals, lead agency meetings, gather product feedback, and drive customer experience improvements.

Manage integrations at Triple Whale by defining data requirements, owning API specifications, ensuring data quality, and collaborating across teams for successful launches.

Lead a distributed SQL team and own the end-to-end service model for custom analytics: intake, scoping, delivery, QA, documentation, and SLAs. Serve as a customer-facing technical lead, build scalable workflows and request taxonomy, partner cross-functionally, and balance customer delivery with internal platform priorities.

Own technical support for enterprise e-commerce accounts across chat, email, and direct channels. Troubleshoot and resolve complex issues across pixels, integrations, reporting, Moby and data warehouses; use AI copilot to investigate and resolve; coach customers and agencies on best practices; escalate and write actionable reproduction steps for engineering; surface patterns to Product and contribute to KB and runbooks.

Serve as the primary Customer Success partner for agency portfolios, driving platform adoption, strategic guidance, renewal forecasting, risk mitigation, and growth. Collaborate with Sales, Solutions Architecture, Product, and Support to solve technical challenges, run enablement and business reviews, gather product feedback, and improve the agency partner experience to maximize long-term value.

Provide front-line technical support for Triple Whale's e-commerce analytics platform via live chat; troubleshoot platform issues, triage and escalate bugs to Engineering, advise customers on best practices, partner with Product and Customer Success to improve experience, and identify trends to drive product and documentation improvements.

Lead and scale the Implementation team to drive goal-based onboarding, accelerate time-to-value, and increase adoption and retention. Own playbooks, capacity planning, metrics (pilot conversion, time-to-first-value, adoption, CSAT), cross-functional handoffs, and escalations. Build an AI-first self-serve onboarding experience in partnership with Product, Support, and CS.