Jobs at Trinny London

Own the strategy and execution of mid- and lower-funnel paid social creative. Translate performance data into testing priorities, briefs, storytelling, and high-converting video, static, UGC, and founder-led ads. Manage content capture, influencers, UGC creators, budgets, asset libraries, and collaboration with editors and cross-functional teams to scale creative performance and strengthen brand equity.

Manages global public relations for Trinny London and founder Trinny Woodall across the UK, US, Ireland, and Australia. Responsibilities include developing integrated PR strategies, securing earned media, shaping corporate reputation, managing regional agencies, building media and influencer relationships, supporting product campaigns, preparing the founder for media appearances, and leading a PR coordinator.

Provides day-to-day supply chain support, including supplier communication, delivery tracking, OTIF reporting, inventory monitoring, discrepancy resolution, data capture, system migration support, and ERP administration. The role also uses Excel, AI tools, and process documentation to improve operational efficiency across distribution centers and supplier warehouses.

Lead day-to-day counter operations while supporting the Business Manager. Deliver exceptional customer service, drive sales and KPIs, mentor and develop team members, coordinate briefings and training, manage performance concerns, maintain stock and visual merchandising standards, and represent Trinny London with host-store leadership. Promote product expertise, customer engagement, operational excellence, and alignment with company values.

Leads global retention marketing strategy, performance KPIs, budgets, lifecycle campaigns, customer insights, personalization, loyalty and subscription initiatives. Oversees MarTech integrations, multichannel execution across email, SMS and direct mail, database growth, compliance and deliverability. Partners cross-functionally to improve customer lifetime value, repeat purchases and customer experience while coaching and developing a retention team.

Lead product marketing strategy, positioning, launches and always-on activation for core, EPD and NPD ranges. Build frameworks, set KPIs, manage budgets, align cross-channel teams (PR, Social, Creative, Retail, Digital), develop and lead a small product marketing team, ensure messaging substantiation with Regulatory, and embed AI-enabled practices to improve workflows and effectiveness.

Manage day-to-day execution of customer retention campaigns across email, SMS and direct mail. Build, QA and schedule campaigns, coordinate assets with Creative and Copy, monitor performance, pull channel reports, run tests and optimisation, document processes, and research market trends to improve lifecycle programmes. Support launches, automations and cross-channel activity while using CRM/ESP tools and Asana workflows.