Teams at TrashLab

Generate outbound pipeline for TrashLab by contacting SMB and mid-market waste haulers through calls, email, LinkedIn, and video. Qualify prospects, identify pain points and buying processes, and deliver well-prepared opportunities to Account Executives. Partner with Sales and Marketing on account strategy, messaging, campaigns, and events. Use AI and CRM automation, help build sales playbooks, and learn the waste-hauling industry with a path toward an Account Executive role.

Build and launch full-stack products that simplify waste-hauler operations. Translate ambiguous customer feedback into production solutions, work across frontend, backend, and data layers, use AI extensively for coding and architecture, and own projects from problem definition through launch and iteration. The role requires autonomous execution, strong engineering quality, and full professional English proficiency while working with a US-based CTO.

Provide technical support, training, troubleshooting, and customer assistance through ticket, phone, and chat channels. Build and maintain customer documentation, tutorials, and training materials. Advocate for customers by gathering feedback, escalating issues, identifying trends, and collaborating cross-functionally. Help establish scalable support processes, monitor support metrics, and improve customer satisfaction, retention, and software adoption.