Jobs at Transaction Network Services

Build and expand TNS's Eastern U.S. technology partner ecosystem, generate partner-sourced enterprise pipeline, activate channel relationships, and close revenue with partners. The role develops strategic relationships with distributors, MSPs, VARs, telecom consultants, cloud communications providers, and contact-center partners. Responsibilities include demand generation, joint account planning, customer meetings, partner education, executive engagement, market representation, and achieving recurring revenue and pipeline targets. Regular travel throughout the Eastern United States is required.

Supports client onboarding for market data exchanges, administers vendor entitlements, manages user provisioning and permissions, handles service requests, and obtains exchange approvals. Completes regulatory and exchange reporting, maintains compliance with vendor policies, supports clients and sales activities, produces inventory reports, improves internal processes, and maintains onboarding documentation. The role also communicates procedures, trains internal teams, and coordinates exchange-related projects.

Performs customer invoicing, revenue accounting, billing, month-end closing, financial reporting, account reconciliation, audit support, contract review, and client query resolution. Ensures billing processes comply with regional controls, policies, SLAs, and KPIs while identifying process improvements. Requires strong accounting knowledge, analytical and problem-solving skills, ERP experience, advanced office software proficiency, and flexibility for night shifts.

Designs and supports customized payment technology solutions for strategic customers and high-potential sales opportunities. Conducts discovery sessions, develops business and technical requirements, creates proposals and cost models, supports RFPs, and assists sales presentations. Acts as a bridge between product, technology, engineering, sales, and customer success teams. Requires extensive payment-services networking expertise, including SD-WAN, cloud services, firewalls, VPNs, access services, and relevant payment security standards.

Manages inventory security, replenishment, cycle counts, shipment audits, transaction documentation, and logistics databases. Prepares sales orders in RootStock, monitors Remedy notifications, coordinates product approvals and production-cycle activities, and supports logistics projects. Collaborates with shipping and internal departments, prepares management reports, maintains inventory and routing records, and provides emergency network support coverage when required.

Leads design, deployment, operation, and support of a global IP backbone and complex multiprotocol networks. Responsibilities include routing protocol design, MPLS and Ethernet services, WAN/LAN and data center architecture, load balancing, vendor assessment, technical leadership, project direction, troubleshooting, process improvement, and knowledge transfer. The role also owns end-to-end network processes and contributes to technology integration, implementation, and budget planning.

Designs, deploys, operates, and supports a global IP backbone and complex ISP networks. Responsibilities include routing protocol, MPLS, WAN/LAN, data center, load balancer, Ethernet, and network topology design; vendor assessment; troubleshooting; project leadership; and mentoring team members. Requires extensive Cisco and/or Juniper experience, expertise in routing and carrier networking technologies, and the ability to resolve complex technical issues and guide project teams.

Provides Tier 1 support for corporate Windows and Mac workstations, mobile devices, Office 365 applications, and enterprise accounts. Resolves employee IT requests, installs applications, applies security patches, supports MFA and endpoint security tools, tests workstation applications, documents troubleshooting, escalates unresolved issues, and participates in 24x5 shift coverage and after-hours on-call rotations.

Provides 24/7 monitoring, troubleshooting, incident management, and operational support for a global payments network. Responsibilities include diagnosing network connectivity and performance issues, supporting Linux servers, IP transport, Fortinet and Cisco infrastructure, managing tickets and escalations, coordinating with internal and external teams, conducting post-incident analysis, and supporting change management. The role requires shift-based NOC experience, network troubleshooting skills, cloud and routing knowledge, and strong communication under pressure.

Define payment solutions and translate business needs into technical requirements for transaction-processing systems. Serve as product owner by managing the backlog, prioritization, user stories, and sprint activities. Provide expertise in card payments, payment protocols, APIs, scheme rules, compliance, tokenization, and security. Collaborate with product managers, clients, acquirers, processors, and software teams to design integrations, document requirements, validate functionality, and support stakeholder demonstrations.

Leads growth of TNS’s unattended payments business in Italy across parking, EV charging, mobility, ticketing, vending, and self-service. Responsibilities include business development, pipeline generation, solution design, pre-sales support, partner ecosystem development, market intelligence, go-to-market execution, and cross-functional coordination. The role manages relationships with payment providers and technology partners, supports integrations and certifications, contributes to product roadmap recommendations, and monitors commercial and delivery performance.

Supervise daily Network Operations Center activities, including monitoring, incident response, ticket management, escalations, customer communications, and staff development. Lead major incident bridges, coordinate technical teams, maintain operational documentation, support service readiness, and improve monitoring and ticketing workflows. Serve as a subject matter expert in IPX, Sigtran, BGP, VPN, and network interconnect technologies while developing automation and training programs.

Provides office administration, customer and supplier ledger support, credit control, invoice management, record maintenance, correspondence handling, and executive assistance to the General Manager. Coordinates meetings, appointments, travel arrangements, documentation, supplier relationships, customer queries, payment processes, and debt recovery activities while supporting accurate and efficient office and financial operations.

Designs, deploys, operates, and supports TNS’s global IP backbone, Ethernet services, WAN/LAN, MPLS, data center, and load-balancing infrastructure. Responsibilities include routing protocol design, vendor and hardware assessments, technical specifications, troubleshooting complex network issues, project leadership, customer-level guidance, team mentoring, and technical knowledge transfer. The role requires extensive experience with large-scale service provider networks, Cisco and Juniper equipment, monitoring tools, and complex network configuration and debugging.

Lead cross-functional projects deploying physical network infrastructure, data center cross-connects, and long-haul circuits. Responsibilities include project planning, documentation, stakeholder communication, risk management, SLA tracking, operational readiness reviews, vendor coordination, issue escalation, and continuous improvement. The role manages multiple projects, collaborates with engineering, logistics, facilities, and field services teams, and occasionally supports after-hours maintenance activities.

Provides first-line technical support for payment technology products in a 24/7 service desk environment. Responsibilities include monitoring platforms, logging and resolving incidents and service requests, performing daily checks, troubleshooting application and environmental issues, coordinating escalations, communicating with customers and technical teams, supporting post-incident analysis and change management, and meeting service-level agreements.

The Cloud Infrastructure Engineer designs, deploys, and supports scalable cloud infrastructure using AWS, focusing on automation and continuous improvement, while collaborating with teams globally.

The Software Development Engineer is responsible for designing, coding, testing, and deploying software applications to meet company requirements.

The Senior Network Architect is responsible for designing and implementing solutions for global networks, focusing on SD-WAN and automation. They work with internal teams and vendors to deliver scalable solutions and provide high-level technical support.

Responsible for testing software applications, developing automated regression test suites, and creating scripts to automate tests in an agile environment.