Junior Salesforce Administrator

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.  Come join the excellence!

Overview

The EBS Salesforce Administrator team provides maintenance and support services for the TNS Salesforce environment. This includes all aspects of system administration with user satisfaction a priority and handling L1 incident and service request cases.

Responsibilities

About Us:
Transaction Network Services (TNS) is a leading global provider of data communications and interoperability solutions. At TNS, we thrive on innovation, collaboration, and cutting-edge technology to deliver seamless, secure solutions to our clients across industries.

Position Summary:
We are seeking a skilled Salesforce Administrator with at least 2-3 years of hands-on experience in Salesforce administration. As a Salesforce Administrator, you will play an important role in maintaining and enhancing our Salesforce applications to meet business needs while adhering to best practices and industry standards.

Key Responsibilities:

• Managing and maintaining the Salesforce system, including user setup, profiles, roles, teams, and queues.
• Customizing Salesforce objects, fields, record types, and page layouts.
• Developing and enhancing flows, validation rules, and approval processes to improve and automate business processes.
• Creating and maintaining reports and dashboards to support business operations.
• Ensuring data integrity and security by adhering to best practices for data migration and management.

• Keeping current with Salesforce updates, releases, and best practices.

• Handling service requests and troubleshooting incidents in a timely and efficient manner.
• Being available for a scheduled on-call rotation to cover incidents during evening/weekend/holiday hours.

Qualifications and Skills:

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
• At least 2-3 years of professional experience as a Salesforce Administrator.
• Strong understanding of Salesforce architecture, security, and data models.
• Proficiency with Salesforce configuration tools such as Flow Builder and Lightning App Builder.
• Demonstrated ability to work independently and collaboratively in a remote team environment.
• Excellent problem-solving skills and attention to detail.
• Good written and verbal communication skills in the English language.
• Salesforce Administrator certification.
• Fluent English.

Preferred Qualifications:

• Experience with Salesforce Field Service module.
• Familiarity with Incident Management, Problem Management, or Change Management in Salesforce.
• Experience with Pardot / Marketing Cloud Account Experience.

Qualifications

Benefits:

• Healt  insurance;
• Dental plan;
• Life insurance;
• Meal/Food voucher;
• Wellhub;
• Totalpass;
• LinkedIn Learning;
• EAP – Employee Assistance Program;
• Scout – Referral Program;
• Birthday Day Off;
• English course.

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.