Jobs at Tracksuit

Owner of agency partner relationships across the US and Canada: acquire and enable agency partners, drive partner-influenced pipeline and revenue, run partner engagement programs and reporting, collaborate with Sales, Customer, Marketing, and Product to scale partner initiatives and feed insights back into the business.

Leads a customer success pod of 3–6 Brand Champions while managing key accounts. Responsibilities include driving renewals, expansion, customer retention, forecasting, escalation management, customer value realization, team coaching, hiring, capacity planning, and surfacing customer feedback. The role partners with senior marketers and brand insights professionals in a data-driven SaaS environment.

Manage a diverse SaaS customer portfolio from onboarding through retention and growth. Help marketers and business leaders adopt Tracksuit’s brand-tracking platform, interpret data and insights, and realize business value. Build executive and user relationships, advocate for customer needs, provide product feedback, and collaborate with Product, Marketing, Partnerships, Solutions, and Sales. Support renewals, expansion, forecasting, and continuous improvement of the customer experience.

Manage a portfolio of B2B SaaS customers by onboarding them, driving dashboard adoption and business outcomes, leading quarterly check-ins, protecting renewals, identifying expansion opportunities, and maintaining accurate account health and forecasts. The role also translates customer feedback into product and marketing insights, improves customer success playbooks, and builds relationships with senior marketing stakeholders.

The Senior Full Stack Engineer will develop features, collaborate with product teams, and mentor other engineers while maintaining code architecture and product direction.

The Senior Data Scientist will enhance survey operations, analyze data quality, run experiments, and collaborate with cross-functional teams to solve business problems using advanced data science techniques.

Lead and grow the engineering team, architect scalable cloud systems, collaborate with product and design, run experiments, prioritize work, and coach engineers to deliver business outcomes.

Lead Tracksuit's multi‑year measurement science programme: audit methodology, design and run validation studies, investigate respondent psychology, define metric and methodology frameworks, build a scientific knowledge base, and engage academic partners to ensure robust, peer‑defendable brand tracking.