Teams at Tracksuit

Owner of agency partner relationships across the US and Canada: acquire and enable agency partners, drive partner-influenced pipeline and revenue, run partner engagement programs and reporting, collaborate with Sales, Customer, Marketing, and Product to scale partner initiatives and feed insights back into the business.

Leads a customer success pod of 3–6 Brand Champions while managing key accounts. Responsibilities include driving renewals, expansion, customer retention, forecasting, escalation management, customer value realization, team coaching, hiring, capacity planning, and surfacing customer feedback. The role partners with senior marketers and brand insights professionals in a data-driven SaaS environment.

Manage a diverse SaaS customer portfolio from onboarding through retention and growth. Help marketers and business leaders adopt Tracksuit’s brand-tracking platform, interpret data and insights, and realize business value. Build executive and user relationships, advocate for customer needs, provide product feedback, and collaborate with Product, Marketing, Partnerships, Solutions, and Sales. Support renewals, expansion, forecasting, and continuous improvement of the customer experience.