Jobs at TPx Communications

Owns strategic growth, retention, renewals, and expansion across mid-market B2B accounts. Develops account plans, conducts customer and executive meetings, manages consultative sales cycles, negotiates commercial terms, and drives cross-sell and upsell opportunities. Partners with service managers, solutions architects, and sales overlays to develop solutions and quantify customer outcomes. Requires MSP industry experience, CRM proficiency, and travel of up to 50%.

Recruit and support TPx agents to generate new business revenue. Responsibilities include agent training, sales enablement, opportunity support, channel recruitment, forecasting, sales funnel management, product launches, promotions, quota attainment, partner issue resolution, and competitive feedback. The role requires telecommunications or MSP sales experience, frequent cross-functional collaboration, and up to 50% domestic travel.

Governs enterprise change enablement and release management processes to support stable, compliant technology delivery. Responsibilities include risk-based change approvals, CAB facilitation, release planning, deployment coordination, audit readiness, rollback and testing oversight, CI/CD integration, production support readiness, KPI reporting, stakeholder communications, and continuous process improvement. The role also manages ITSM and release tooling, supports major incidents and emergency changes, and collaborates with engineering, QA, operations, security, business stakeholders, and auditors.

Manage complex, multi-site customer implementations for managed telecommunications and business services. Own implementation plans, timelines, stakeholder communication, vendor coordination, provisioning, installations, testing, service activation, customer acceptance, risk mitigation, reporting, documentation, and transition to billing and support teams. Partner with technical and operational teams, manage multiple projects, resolve customer concerns, and support continuous process improvement.

Leads a team of mid-market account managers while overseeing client relationships, account growth, renewals, upselling, cross-selling, customer satisfaction, forecasting, and performance against sales quotas and KPIs. Builds senior-level client relationships, resolves escalations, monitors account health, develops strategic account plans, and collaborates with Commercial Operations, Customer Success, Product, and Marketing. The role requires MSP experience, leadership capabilities, CRM proficiency, and up to 25% domestic travel.

Designs and delivers sales enablement programs for inside and direct sales, owns VILT facilitation and logistics, develops seller-facing content and playbooks, drives adoption of sales tools, partners cross-functionally on launches, and measures enablement KPIs to improve seller readiness and revenue outcomes.