Jobs at TOPdesk

Conduct end-to-end qualitative and quantitative UX research, including interviews, usability testing, surveys, participant recruitment, moderation, analysis, and presentation of findings. Partner with Product Managers, Designers, and Engineers on generative and evaluative research. Maintain research documentation, contribute to ResearchOps, support research tooling and standards, and guide lightweight studies conducted by other team members.

Lead complex qualitative and quantitative UX research across product domains, from identifying knowledge gaps and planning studies through synthesis and actionable recommendations. Partner with designers, product managers, engineers, and leadership to guide product decisions, mentor colleagues, improve ResearchOps practices, and responsibly evaluate AI-supported research methods.

Conduct end-to-end qualitative and quantitative UX research across product areas, including interviews, usability tests, surveys, participant recruitment, moderation, data analysis, and findings presentation. Collaborate with Product Managers, UX Designers, and Engineers on generative and evaluative research. Maintain research documentation, contribute to ResearchOps, improve recruitment and tooling processes, and guide others in lightweight research while ensuring ethical data handling and research quality.

Owns UX research direction across product domains, designs and leads complex qualitative and quantitative studies, synthesizes findings into strategic product insights, and guides product decisions. Collaborates with designers, product managers, engineers, and leadership; mentors junior researchers; improves ResearchOps practices; evaluates responsible AI-supported research methods; and communicates actionable recommendations to stakeholders.

Conduct end-to-end qualitative and quantitative UX research across product areas, including AI-powered features. Plan studies, select methods, recruit participants, moderate sessions, analyze data, and present actionable findings to product, design, and engineering teams. Contribute to ResearchOps by maintaining documentation, repositories, tools, templates, and recruitment processes. Support research conducted by product managers and designers while ensuring ethical, compliant data handling and research quality.

Owns UX research direction across product domains, independently leads complex qualitative and quantitative studies, synthesizes findings into strategic insights, guides product decisions, mentors researchers, improves ResearchOps practices, and evaluates responsible AI-supported research methods. Collaborates with designers, product managers, engineers, and leadership across international teams while communicating actionable recommendations and building organizational research maturity.

Designs and delivers sales enablement programs, assesses training needs and skill gaps, creates playbooks and documentation, conducts onboarding assessments, and improves sales performance through training, reinforcement, certification, and continuous improvement.

Advise department leaders on workforce planning, talent, employee relations, performance, and engagement. Develop and execute departmental people strategies, analyze HR data, coach managers, and support organizational change and design. The role partners with senior stakeholders and global HR teams to implement performance management and career frameworks across international departments, while ensuring fair, consistent, and evidence-based people decisions.

Build and lead TOPdesk’s global partner marketing program, including strategy, scalable processes, playbooks, campaigns, webinars, events, content, and partner enablement. Manage partner relationships, align programs with regional pipeline goals, track partner-sourced and partner-influenced performance, and optimize ROI. Collaborate with Partnerships, Field Marketing, Demand Generation, Sales, and Rev Ops while ensuring accurate Salesforce attribution and reporting.

Owns support enablement by improving processes, tooling, data quality, dashboards, reporting, documentation, and service standards. Coordinates product release communication and enablement across customer-facing teams, partnering with Support Leadership and Product & Technology. Drives scalable process optimization, automation, AI adoption, and customer journey improvements while collaborating across international, cross-functional teams.

Drive Support enablement by improving processes, data quality, dashboards, tooling, automation, documentation, and service standards. Serve as the internal expert for product changes and releases, ensuring customer-facing teams are informed and prepared. Collaborate with Support Leadership, Product & Technology, and international stakeholders to optimize workflows, improve scalability, and enhance the customer journey.

Own Support enablement by improving processes, data quality, dashboards, systems, tooling, documentation, and automation. Partner with Support, Customer Leadership, and Product & Technology teams to implement scalable improvements and strengthen customer experience. Lead product change and release communication, ensuring customer-facing teams are informed and equipped. Coordinate cross-functional initiatives, translate complex information into practical guidance, and maintain accurate enablement resources in a fast-moving B2B SaaS environment.

Own global accounting operations focused on multicurrency consolidation, financial reporting, external audit management, internal controls, accounting policies, close governance, and financial systems optimization. The role supports statutory and tax filings, lender reporting, audit readiness, process standardization, and automation across international entities while partnering with FP&A and global stakeholders.

Own the full-cycle SaaS sales process across the UK and Ireland, from qualified pipeline and technical demos through negotiation and contract signature. Meet or exceed quota, generate new business, manage multi-stakeholder sales conversations, navigate tenders and procurement, and partner with BDR and Marketing teams. The role also includes mentoring junior sales team members and representing customer and business interests cross-functionally.

Lead revenue operations for commercial leadership by running forecast cadences, analyzing pipeline health, maintaining KPI dashboards, managing lead enrichment and quality standards, and overseeing commission-plan operations. Partner with sales, marketing, customer success, Finance, and HR on forecasting, quota setting, capacity planning, and business reviews. Manage a team of 3–4 direct reports and improve data quality, forecast accuracy, and commercial planning processes.

Own revenue operations for sales, marketing, and customer success leadership. Responsibilities include running forecast cadences, analyzing pipeline risk, supporting quota and capacity planning, maintaining funnel definitions, managing enrichment and prospecting tools, overseeing commission-plan logic, and leading a team of 3–4 direct reports responsible for forecasting, pipeline operations, lead quality, dashboards, and recurring commercial reporting.

Lead revenue operations for sales, marketing, and customer success leaders. Own forecasting, pipeline health, reporting, funnel definitions, commission plans, enrichment tools, and commercial planning inputs. Manage a team of 3–4 direct reports responsible for forecast models, dashboards, lead quality, CRM hygiene, and recurring business reporting. Partner closely with Finance, HR, and regional commercial leadership to improve forecast accuracy, quota planning, capacity planning, and revenue performance.

Leads Revenue Operations supporting sales, marketing, and customer success leadership. Owns forecasting, pipeline health, reporting, commission-plan logic, lead-quality standards, enrichment tools, and commercial planning inputs. Manages a team of 3–4 direct reports responsible for forecast models, dashboards, CRM hygiene, funnel analysis, data quality, GDPR compliance, and recurring business reporting. Partners with Finance, HR, and regional commercial leaders to improve forecast accuracy, quota setting, capacity planning, and revenue performance.

Close new B2B software business by demonstrating TOPdesk, managing prospects and CRM pipelines, negotiating contracts, submitting proposals, and generating outbound opportunities. Build client relationships, coordinate customer requests across departments, support implementation alignment with commercial agreements, participate in events, and share sales best practices across offices. The role requires strong communication, presentation, demo, negotiation, and relationship-building skills, along with interest in technology and software.

Own automated test suites for platform-team interfaces, including integration, contract, non-functional, property-based, fuzzing, and mutation testing. Use Claude Code to generate tests, investigate failures, propose fixes, and run governed agentic evaluations in CI. Build traceable, human-accountable quality infrastructure, review AI-generated changes, maintain quality gates, assess security and data risks, and help engineers adopt responsible agentic quality practices.