Jobs at TOPdesk

Owns Nordic channel growth by acquiring VAR, MSP, and system integrator partners; building outbound pipelines; managing partner signing; onboarding and training partners; and supporting co-selling, co-marketing, and opportunity development. The role requires extensive SaaS channel or B2B sales experience, strong negotiation and communication skills, fluency in English and Danish, and willingness to travel within the Nordic region.

Own UK channel growth by acquiring VAR, MSP, and systems integration partners. Build outbound pipelines, manage partner signing, onboard and train new partners, and support co-selling, co-marketing, and opportunity development. The role requires regional strategy ownership, strong partner relationships, negotiation, KPI-driven execution, and collaboration with Sales and Marketing across a hybrid London or Manchester-based European channel team.

Owns UK channel growth by acquiring VAR, MSP, and systems integrator partners; building outbound pipelines; managing partner signing; onboarding and training partners; and supporting co-selling, co-marketing, and opportunity development. The role requires extensive SaaS channel or B2B sales experience, strong negotiation skills, ITSM familiarity, KPI-focused execution, and willingness to travel within the UK.

Own product marketing for TOPdesk’s AI and automation capabilities, including positioning, messaging, go-to-market launches, demos, sales enablement, and customer-facing narratives. Partner with Product, Sales, Customer Success, Analyst Relations, and Marketing to explain technical capabilities clearly, build credible AI claims, address buyer concerns, track competitors and market trends, and develop customer proof points.

Own product marketing for TOPdesk’s AI and automation capabilities, including positioning, messaging, go-to-market launches, demos, sales enablement, competitive analysis, customer insights, and proof-building. Partner closely with Product, Sales, Customer Success, Analyst Relations, and Marketing to communicate AI capabilities credibly, address trust and ROI concerns, and integrate AI into the broader platform narrative.

Own TOPdesk’s platform product marketing strategy across ITSM, ESM, and AI. Define the ideal customer profile, positioning, and overarching platform narrative; translate product innovation into market messaging; support launches; align Sales, Customer Success, Marketing, and Analyst Relations; and validate positioning through customer, competitive, analyst, and win/loss insights.

Manage commercial relationships with Hungarian customer accounts, owning renewals, forecasting, risk mitigation, contract negotiations, and expansion pipelines. Identify cross-sell and upsell opportunities, conduct customer check-ins, and prioritize accounts based on revenue potential. Collaborate with Marketing, Product, Consultancy, Support, and Development teams to strengthen customer success, retention, and growth.

Acquire and develop new DACH channel partners, including VARs, MSPs, and system integrators. Build outbound partner pipelines, manage signing processes, onboard and train partners, and support co-selling, co-marketing, and opportunity development. Collaborate with Sales and Marketing to grow the region and activate partners quickly. The role requires strong channel sales experience, German and English fluency, and travel within the DACH region.

Supports daily accounting operations by maintaining records, processing invoices and payments, reconciling accounts, assisting with accounts payable and receivable, supporting monthly and year-end close, preparing financial reports, and assisting with audits and compliance.

Build and modernize TOPdesk’s customer-facing Knowledge Base across frontend and backend systems. Use agentic workflows with Claude Code to frame problems, orchestrate implementation, verify results, and maintain production quality. Modernize a legacy Java and MS SQL platform using TypeScript, Vue, Azure, and Kubernetes. Develop reusable prompts, subagents, and evaluation patterns, improve engineering metrics, review agent-generated code, and coach colleagues on AI-native software delivery.

Build and modernize TOPdesk’s customer-facing Knowledge Base across frontend and backend systems. Use agentic workflows with Claude Code to frame problems, orchestrate implementation, verify results, and maintain production quality. Work across Java, MS SQL, TypeScript, Vue, Azure, and Kubernetes while contributing tests, observability, migration validation, shared agent libraries, reusable prompts, and coaching for other engineers.

Leads one or two engineering teams, providing technical direction, people development, hiring, delivery ownership, and operational accountability. The manager sets engineering standards, guides architecture decisions, coaches engineers toward senior and staff roles, and drives quality and stability. They also champion AI-native software development using agents, subagents, evaluations, and governed workflows while remaining technically involved in design, reviews, incident response, and investigations.

Leads one or two engineering teams, providing technical direction, owning roadmap delivery and operational outcomes, and developing engineers into senior and staff roles. The manager sets technical standards, contributes to architecture decisions, hires and manages talent, supports incident response and technical investigations, and drives AI-native software delivery using agents, evaluations, and shared workflows. The role requires staying technically engaged across front-end, middleware, back-end, data, or platform domains.

Leads one or two software engineering teams, providing technical direction, setting engineering standards, owning roadmap delivery and operational outcomes, and developing engineers into senior and staff roles. The manager remains technically engaged through architecture, design, code reviews, incident response, technical investigations, and AI-native development workflows. Responsibilities include hiring, talent decisions, adopting modern architecture, improving delivery quality and stability, and building reusable subagents, evaluations, and agentic engineering practices.

Own TOPdesk’s ITSM and ESM positioning, ideal customer profile, and platform narrative, incorporating AI capabilities and market insights. Partner with Product on launches, align Sales, Customer Success, Customer Marketing, and Analyst Relations, and validate messaging through customer, competitive, and analyst feedback. The role requires senior-level stakeholder influence and ownership of platform-wide product marketing strategy.

Owns UX research direction across product domains, leading complex qualitative and quantitative studies from planning through synthesis. Translates user insights into strategic product recommendations, supports evidence-based decisions, mentors junior researchers, improves ResearchOps practices, and evaluates responsible AI-supported research methods. Collaborates with international product, design, engineering, and leadership teams while conducting research with German-speaking customers.

Own UX research direction across product domains, plan and conduct complex qualitative and quantitative studies, synthesize findings, and translate insights into product recommendations. Partner with designers, product managers, engineers, and leadership; mentor junior researchers; improve ResearchOps practices; evaluate AI-supported research methods; and communicate evidence-based decisions. German and English fluency are required for customer and international stakeholder collaboration.

Owns UX research direction across product domains, designs and leads complex qualitative and quantitative studies, synthesizes findings into strategic insights, and guides product decisions. The role collaborates with product, design, engineering, and leadership stakeholders; mentors junior researchers; improves ResearchOps practices; evaluates AI-supported research methods; and communicates findings to international teams and German-speaking customers.

Close new B2B software business by demonstrating TOPdesk, managing prospects and CRM pipelines, negotiating contracts, submitting proposals, generating outbound opportunities, and coordinating customer implementations. The role also involves cross-department collaboration, event participation, headquarters and branch engagement, and process improvement initiatives.

Build and modernize TOPdesk’s customer-facing Knowledge Base across the full stack using agentic engineering workflows. Frame problems, orchestrate AI agents, define acceptance criteria, verify implementations, and maintain production quality through testing, observability, security, and rollback planning. Contribute reusable prompts, subagents, and evaluation libraries while coaching colleagues. The role involves Java and MS SQL modernization alongside TypeScript, Vue, Azure, and Kubernetes development.