Jobs at TOPdesk

Lead design and implementation of Azure landing zones and Terraform modules, re-architect AKS cluster topology, consolidate observability, build self-healing automation and AI infrastructure, provision global datacenter resources, implement backup/DR strategies, and produce usable runbooks while partnering with CloudOps, SRE, and product teams to reduce toil and improve reliability at scale.

Lead a portfolio of SaaS/Platform products, define long-term vision and outcomes, prioritize investments, align cross-functional teams, shape packaging/pricing, and grow product managers while leveraging AI and agent-driven capabilities to drive adoption, retention, expansion, and customer satisfaction.

Design, enable, and improve the Product & Technology operating model to help product teams discover, prioritize, deliver, measure, and iterate. Create governance, processes, templates, dashboards, and feedback loops; support OKRs, planning cycles, reporting, and lifecycle management. Improve alignment across Product, UX, Engineering, and customer-facing teams and scale operational practices and tooling.

Lead global consolidation, external audit management, and internal control programs. Prepare multicurrency consolidated financial statements, coordinate reporting and statutory filings, implement policy and process standardization, and support Netsuite ERP implementation while partnering with FP&A and auditors to ensure accurate, controlled global accounting operations.

Lead structural ownership of TOPdesk's Azure SQL estate: reduce cost, improve performance and observability, implement index hygiene and query tagging, enable developers, and inform sharding and multi-tenancy architecture while embedding with engineering teams.

Design and improve the Product & Technology operating model, governance, processes, metrics, dashboards, and tooling; enable cross-functional alignment and scalable product lifecycle practices; support discovery, delivery, measurement, and feedback loops across Product, UX, Engineering, and customer-facing teams.

Lead a product portfolio to reinvent ITSM/ESM with AI. Define vision, strategy, outcomes, and prioritization; align cross-functional teams; own packaging, pricing, and market positioning; grow and coach product managers; and influence executive leadership to drive adoption, retention, expansion, and customer satisfaction.

Own and scale TOPdesk's global webinar and virtual events program: strategy, planning, execution, playbooks, cross-functional alignment, attendee experience design, performance analysis, CRM/reporting integration, and on-demand content library creation.

Contract Senior IT Recruiter to manage end-to-end hiring for technical roles across multiple countries. Partner with hiring managers, source and assess candidates, run interviews, manage offers, ensure excellent candidate experience, and use recruitment data and market insights to improve hiring outcomes. Six-month temporary role based in Budapest working with TOPdesk's global recruitment team.

Build, integrate, and govern internal AI platforms for IT Operations. Develop API integrations, automations, ITSM workflows, AI governance tooling, and cross-functional AI use-cases while ensuring security, GDPR compliance, and driving adoption across the organisation.

Design and maintain enterprise design system components, patterns, and documentation; create prototypes and run usability testing; integrate design tokens and AI tooling for accurate prototyping; collaborate with PMs, engineers, and designers to ensure accessibility, scalability, and consistent implementation across products.

Lead cloud strategy and large-scale Azure platform transformations. Drive architecture, mentor engineers, own infrastructure projects, improve reliability/observability/automation, and collaborate with stakeholders while supporting 24/7 operations and occasional stand-by shifts.

Design, maintain, and scale the Product & Technology operating model. Define governance, processes, templates, metrics, dashboards, and feedback loops. Support discovery, planning, delivery, launch, measurement, and lifecycle management while enabling alignment across Product, UX, Engineering, and customer-facing teams.

Own and scale TOPdesk's global webinar and virtual events program: plan and produce webinars end-to-end, create scalable playbooks and on-demand content, align with Demand Gen/Product/Field Marketing/Sales, measure and optimize performance, ensure CRM integration with RevOps, and establish global best practices to drive pipeline and engagement.

Lead and coach two autonomous cloud and infrastructure engineering teams (5–15 people) to deliver scalable, reliable platform solutions. Drive technical roadmaps, SLAs, security, operational reliability, and engineering best practices. Own hiring, performance, delivery planning, and cross-team alignment while balancing delivery speed, technical debt, and long-term sustainability.

Own and evolve design system components, patterns, and documentation; create prototypes (including AI-driven/token-aware flows); identify gaps and propose scalable, accessible solutions; validate via testing and data; collaborate with Product, Engineering, and Design to drive system decisions and raise design maturity across the organization.

Lead global consolidation, reporting, audit coordination, and internal control programs for a multicurrency, PE-backed company. Prepare consolidated financials, manage external audits and PBC documentation, develop global accounting policies, support statutory/tax filings, and optimize/implement NetSuite and other financial systems to drive standardization and automation.

Lead a product portfolio to reinvent ITSM/ESM with AI. Set long-term strategy, define outcomes (adoption, retention, expansion), prioritize investments, align cross-functional teams, shape packaging/pricing, and grow product managers. Influence executive decisions and ensure product work drives business impact.

Own and evolve the design system to enable accurate AI-driven prototyping. Define components, patterns, and documentation; prototype, test, and validate with stakeholders; ensure accessibility, consistency, and scalable developer handoffs. Collaborate with PMs, engineers, and designers to close gaps, improve processes, and keep the system current with AI tooling and token-aware interfaces.

Manage and grow existing customer accounts by ensuring satisfaction, reducing churn, identifying renewals/upsells, coordinating with sales, marketing, support and product teams, gathering customer feedback, and representing customers at events and through case studies.