Jobs at TOPdesk

Manage commercial relationships with Hungarian customers, owning renewals, forecasting, contract negotiations, expansion pipelines, and upsell opportunities. Identify account risks, conduct customer check-ins, prioritize accounts, and collaborate with Marketing, Product, Consultancy, Support, and Development teams to drive retention and growth.

Own product marketing for TOPdesk’s AI and automation capabilities, including positioning, messaging, go-to-market launches, demos, and sales enablement. Translate technical AI concepts into credible customer-focused narratives, integrate AI into the broader platform story, address buyer concerns about trust and ROI, monitor competitors and market trends, and use customer, analyst, and win-loss feedback to refine messaging and build proof points.

Own product marketing for TOPdesk’s AI and automation capabilities, including positioning, messaging, go-to-market launches, demos, and sales enablement. Partner with Product, Sales, Customer Success, Analyst Relations, and Marketing to explain technical capabilities clearly, build customer trust, address AI objections, track competitors and market trends, and develop proof through customer feedback, metrics, and references.

Own UK channel growth by acquiring VAR, MSP, and systems integrator partners; build outbound pipelines, manage partner signing, onboard and train new partners, and support co-selling, co-marketing, and opportunity development. The role requires regional ownership, collaboration with Sales and Marketing, and travel within the UK.

Own UK channel growth by acquiring VAR, MSP, and system integrator partners; building outbound pipelines; managing partner signing; onboarding and training partners; and supporting co-selling, co-marketing, and opportunity development. The role requires extensive SaaS channel or B2B sales experience, strong negotiation skills, ITSM knowledge as an advantage, and willingness to travel within the UK.

Owns Nordic channel growth by acquiring VAR, MSP, and systems integrator partners; building outbound pipelines; managing partner signing; onboarding and training partners; and supporting co-selling, co-marketing, and opportunity development. Requires strong B2B SaaS channel sales experience, ITSM knowledge, negotiation skills, fluent Danish and English, and willingness to travel within the Nordic region.

Close new B2B software business by demonstrating TOPdesk, managing prospects and CRM pipelines, negotiating contracts, submitting proposals, generating outbound opportunities, and coordinating customer implementations. The role also involves cross-department collaboration, event participation, headquarters and branch engagement, and process improvement initiatives.

Build and modernize TOPdesk’s customer-facing Knowledge Base across the full stack using agentic engineering workflows. Frame problems, orchestrate AI agents, define acceptance criteria, verify implementations, and maintain production quality through testing, observability, security, and rollback planning. Contribute reusable prompts, subagents, and evaluation libraries while coaching colleagues. The role involves Java and MS SQL modernization alongside TypeScript, Vue, Azure, and Kubernetes development.

Principal Cloud Engineer serving as the senior individual-contributor authority for Azure cloud infrastructure supporting a large-scale SaaS platform. Responsibilities include defining cloud strategy and architecture, leading infrastructure modernization and FinOps initiatives, establishing standards, improving scalability and resilience, mentoring engineers, and introducing governed AI-native operations. The role operates hands-on across Azure, Kubernetes, Terraform, observability, automation, and SQL, while supporting 24/7 service continuity and occasional standby rotations.

Own the full-cycle sales process for new SaaS business across the UK and Ireland, from qualified pipeline and technical demos through negotiation and contract signature. Build pipeline with BDR and Marketing support, manage multi-stakeholder sales conversations, navigate tenders and procurement, consistently achieve quota, and mentor junior team members.

Lead TOPdesk’s European tender operation across the Netherlands, Germany, UKI, and the Nordics. Manage and develop Tender Coordinators, establish standardized bid processes and quality gates, plan capacity, coordinate cross-functional contributions, maintain response libraries and tender tools, and improve knowledge reuse, reporting, and submission quality. The role also supports AI-assisted tooling adoption and advises on tender readiness and bid/no-bid decisions.

Own TOPdesk’s ITSM and ESM platform positioning, ideal customer profile, and overarching product narrative. Develop messaging that connects ITSM, ESM, and AI capabilities; support product launches; align Sales, Customer Success, Customer Marketing, and Analyst Relations; and validate positioning through customer, competitive, win/loss, and analyst insights. This senior individual contributor will influence stakeholders and establish product marketing best practices.

Own TOPdesk’s platform positioning, ideal customer profile, and narrative across ITSM, ESM, and AI capabilities. Partner with Product, Sales, Customer Success, and Marketing to translate innovation into launches, enablement, and consistent market messaging. Validate positioning through win/loss analysis, customer feedback, analyst input, competitive research, and market trends. The role requires senior-level strategic thinking, strong stakeholder influence, and hands-on execution across company-wide narratives and individual launch briefs.

Design, build, and operate backend services managing SaaS instance lifecycles across global datacenters. Build resilient asynchronous job execution with idempotency, safe retries, recovery paths, stable HTTP APIs, observability, and automation. Collaborate across engineering and support teams, participate in L2/L3 on-call rotations, document systems, and introduce AI-native development practices. The role primarily uses Python, with some Go, relational databases, Azure, containers, Linux, and Windows.

Build and operate distributed backend systems managing SaaS instance lifecycles across global datacenters. Design resilient asynchronous job execution with idempotency, retries, state transitions, and recovery paths. Develop HTTP APIs with OpenAPI specifications, improve observability, automate operational tasks, and support production systems through on-call rotations. Collaborate across engineering and operations teams while introducing AI-native development practices.

Generate and nurture the sales pipeline for TOPdesk’s SaaS solution through outbound calls, email, social outreach, and inbound lead handling. Qualify prospects, understand their requirements and budgets, and convert opportunities into product demonstrations for Business Development Managers. The role also involves attending occasional UK demonstrations and trade shows, collaborating with Marketing, completing tenders, and creating Requests for Information.

Own PR and external communications across the Netherlands, Germany, and the UK. Build media relationships, develop technology and AI stories, prepare executives for media opportunities, manage agencies, lead communications for company and product announcements, and create PR measurement frameworks and a scalable European playbook. The role partners with internal communications and senior leadership to strengthen TOPdesk’s reputation across international markets.

Own PR and external communications strategy across the Netherlands, Germany, and UK. Build media relationships, develop technology and AI stories, prepare executives for media engagements, lead communications for product and company milestones, manage agencies and freelancers, and establish PR measurement. The role also partners with Internal Communications, adapts messaging for European markets, and builds a scalable regional PR playbook as TOPdesk expands.

Own PR and external communications across the Netherlands, Germany, and UK. Build media relationships, develop technology and AI stories, prepare executives for media opportunities, manage agencies, lead communications for key company moments, and establish measurement frameworks and a scalable European PR playbook.

Conduct end-to-end qualitative and quantitative UX research, including interviews, usability testing, surveys, participant recruitment, moderation, analysis, and presentation of findings. Partner with Product Managers, Designers, and Engineers on generative and evaluative research. Maintain research documentation, contribute to ResearchOps, support research tooling and standards, and guide lightweight studies conducted by other team members.