Teams at TOPdesk

Own SLOs and error budgets for a global Azure SaaS estate. Build self-healing automation, consolidate observability, lead incident response and postmortems, harden CI/CD and progressive delivery, model capacity and cost, and partner with product teams to improve reliability while controlling costs.

Own and proactively optimise TOPdesk's Azure SQL estate for performance, cost, and resilience. Implement index hygiene, query tagging, observability, backups and DR testing. Advise and enable engineering teams on multi-tenancy, ORM interactions, sharding strategies, and decomposition. Reduce noisy-neighbour costs and external-consultant dependency while shaping target architecture and partnering with Cloud & SRE.

Own SLOs and error budgets for a global Azure SaaS estate, eliminate toil via automation and agents, consolidate observability, lead incidents and postmortems, harden CI/CD and progressive delivery, model capacity and costs, and embed AI-native reliability practices.