Jobs at Tipico

Operates and improves production platforms by monitoring reliability, automating infrastructure and applications, optimizing performance, supporting distributed systems, and planning capacity. Partners with development, product, and platform teams to improve service resilience, delivery speed, and system stability. Uses service-level objectives, operational metrics, cloud technologies, Kubernetes, CI/CD, and infrastructure provisioning to reduce disruptions and enable continuous improvement.

Own and improve key business processes across regulated markets, monitoring KPIs and ensuring scalability, compliance, and commercial alignment. Evaluate new initiatives and product features for operational feasibility, customer impact, cost, and return on investment. Translate business needs into requirements, coordinate Product, Operations, Compliance, and Commercial stakeholders, and drive cross-functional alignment through implementation.

Design, develop, and maintain high-performing Java-based backend services using Spring Boot or Vert.X. Contribute to modern and legacy systems, support software projects from concept through production, document architectures, conduct code and design reviews, and mentor junior developers. The role requires strong database and SQL skills, cloud experience with AWS or Azure, containerization knowledge, Linux familiarity, and sportsbook industry experience.

Leads the payments function across regulated markets, defining strategy, managing PSP partnerships, negotiating commercial agreements, owning budgets, improving payment success rates and customer experiences, identifying innovation opportunities, establishing performance metrics, and advising senior leadership. The role also builds and develops a high-performing payments team while driving operational efficiency, scalability, and business growth.

Designs and conducts qualitative and quantitative customer experience research, including surveys, usability tests, and interviews. Analyzes customer feedback, behavioral data, and operational metrics to identify satisfaction and engagement drivers. Integrates insights with FullStory, develops reports and dashboards, builds analytical models, and presents actionable recommendations. Collaborates with Product, Customer Experience, Data, Marketing, and external research agencies to improve customer journeys and business outcomes.

Designs and conducts qualitative and quantitative customer experience research, including surveys, usability tests, and interviews. Analyzes customer feedback, behavioral data, and operational metrics to identify satisfaction and engagement drivers. Integrates insights with FullStory, develops dashboards and analytical models, and presents actionable recommendations to Product, CX, Data, and Marketing stakeholders. Requires German and English fluency, strong research expertise, analytical modeling, data visualization, and cross-functional collaboration.

Designs and conducts qualitative and quantitative customer experience research, including surveys, interviews, usability tests, and statistical analysis. Analyzes customer feedback, behavioral data, and operational metrics to identify satisfaction and engagement drivers. Builds analytical models, dashboards, and data-driven recommendations, integrating FullStory insights to improve customer journeys. Collaborates with Product, CX, Data, Marketing, and external research agencies to influence strategic and operational decisions.

Partners with leaders and managers across Services and Digital units to implement HR strategy, manage employee relations, coach leadership, and support talent management, learning, development, rewards, recruitment, and retention. The role uses employee data and analytics for decision-making, contributes to HR roadmap projects, supports organizational initiatives, and handles administrative HR matters in a dynamic international environment.

Partner with managers across Services and Digital to implement people strategy, manage employee relations, coach leaders, drive HR analytics, support recruitment, and lead HR projects while handling HR administration.

Support development and implementation of total reward frameworks: analyze compensation and benefits data, run salary reviews, benchmarking, job evaluations, produce clear reports, monitor market trends, and advise HR stakeholders to attract, motivate and retain talent.

Lead group-wide strategic planning and reporting, run bi-annual planning and monthly reporting, and manage end-to-end strategic and in-house consulting projects. Facilitate Strategy Board and management meetings, coordinate stakeholders and project teams, manage risks and change control, and continuously improve PMO processes, tools and best practices.