Jobs at Tin Can

Own end-to-end recruiting across functions: source, screen, manage interviews, and close hires. Partner with hiring managers, maintain ATS (Ashby), track metrics, improve processes, and deliver a candidate-first experience in a fast-moving startup.

Own Tin Can's brand marketing touchpoints: manage the email newsletter, partnerships, influencer outreach, affiliate listings, campaign briefs, cross-functional project coordination, and post-campaign reporting to maintain cohesive brand experiences and drive growth.

The Technical Support Specialist provides customer support through troubleshooting device and account issues, ensuring a positive experience across various communication channels.

Provide empathetic, multichannel customer support (email, SMS, DMs, calls) across ordering, activation, and troubleshooting. Maintain SLAs, identify queue patterns, create documentation and onboarding resources, and improve support workflows to create memorable experiences for families.

Provide empathetic, efficient customer support across email, SMS, social DMs and phone for orders, activation, billing, and technical troubleshooting. Maintain SLAs, follow workflows and escalate when needed. Contribute feedback, documentation, and knowledge sharing to improve customer experience and team processes.