Jobs at Thuma

Build, schedule, QA, and deploy email and SMS campaigns and automated lifecycle journeys. Manage campaign calendars and workflows, coordinate with creative and merchandising teams, support testing and list growth, and produce performance reporting with actionable recommendations. Maintain campaign documentation, templates, linking standards, and quality controls while investigating data or technical issues.

Own and scale Thuma’s People Operations infrastructure, including Rippling administration, HRIS data integrity, performance cycles, compensation programs, benefits, compliance, leaves, onboarding, communications, and people reporting. Lead process improvements, vendor management, audits, and cross-functional alignment with Finance, Legal, Payroll, and employees. Use AI and automation to streamline workflows and improve the employee experience.

Creates engaging copy from creative briefs across social, email, paid digital, video, print, out-of-home, experiential, and retail channels. Researches and develops concepts from draft through final copy, maintains brand voice across mediums, presents work for feedback, and collaborates with creative teams on longer-form content and product launches. The role is hybrid, with onsite work Tuesday through Thursday in San Francisco.

Provide exceptional customer support via email, phone, and social channels; track orders, resolve service issues, coordinate with carriers, maintain accurate records, flag trends, collaborate cross-functionally, meet team metrics, and support CX team initiatives while working Pacific Time business hours including weekends.