Thuma

Senior Director / Head of Performance Marketing

Posted 3 Days Ago

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San Francisco, CA

Hybrid

195K-240K Annually

Senior level

Retail

The Role

The Senior Director of Performance Marketing will drive customer acquisition and retention through performance marketing strategies, optimize paid media, and lead growth and lifecycle marketing teams to enhance organizational effectiveness.

Summary Generated by Built In

Thuma is seeking an analytically driven Senior Director or Head of Performance Marketing to accelerate growth as we expand product categories and continue to scale rapidly. This leader will elevate paid media, lifecycle, marketing analytics, and experimentation capabilities to unlock sustainable new customer and retention growth.

Thuma’s Headquarters is based in the historic Presidio neighborhood of San Francisco. The role involves three days in the office each week and occasional additional days as needed.

In recognition of the personal and professional benefits that team members gain from time spent together in person, we organize a range of events throughout each year designed to bring our entire team together!

Key Responsibilities

Customer Acquisition and Retention
Build a scalable growth framework aligned with product expansion and long-term business goals.
Own performance and lifecycle marketing across acquisition and retention channels including paid social, paid search, organic search and email.
Establish a rigorous, test-driven culture to constantly evaluate and improve creative, channel structure, landing experiences, and lifecycle programs.

Paid Media Optimization
Lead strategy and optimization across Meta, Google, emerging platforms, SEO/AEO, etc. with deep knowledge of auction mechanics, bidding, creative formats, and audience design.
Integrate creative testing into channel optimization, including messaging, format performance, and creative analysis.
Drive continuous experimentation across ads, audience approaches, landing pages, etc. to improve ROAS, CAC, conversion rate, and overall marketing efficiency.
Partner with analytics to lead channel measurement including MMM, incrementality testing, site analytics, attribution insights, cohort analysis, and full-funnel reporting with the ultimate output being more efficient media buying.
Deliver clear reporting linking media and lifecycle investment to business outcomes.

Lifecycle and Retention
Build segmentation, journey design, and testing frameworks that increase engagement, repeat purchase rate, and LTV, while elevating customer communication and carrying hospitality values through all touchpoints.
Ensure acquisition and lifecycle strategies work cohesively to drive profitable customer growth.
Collaborate with brand and creative teams to optimize feedback loop including through effective reporting to drive continuous improvement in performance.

Leadership, Collaboration & Cross-Functional Alignment
Partner with Ecommerce, Brand, Merchandising, and CX to align marketing plans with product launches, site enhancements, and customer insights.
Work closely with Data and Engineering on tracking, experimentation tools, and analytics capabilities.
Build, lead, and mentor high-performing growth and lifecycle marketing teams, fostering a culture of accountability, innovation, and continuous optimization to drive scalable, measurable business impact.
Act as a collaborative member of the executive team, providing clear marketing insights and partnership to support company-wide priorities and decision-making.

This Might Describe You

7–10+ years of performance marketing experience in DTC eCommerce with deep expertise in Meta, Google, email.
Strong experience driving both acquisition and lifecycle/retention growth.
Expert in incrementality, creative analytics, attribution, and conversion optimization.
Highly analytical with fluency in GA4, Looker, and other data tools.
Proven track record driving growth without reliance on discounting.
At least 5 years of experience leading high-performing teams and elevating marketing maturity.

What Success Looks Like

Improved CAC efficiency, stronger new customer growth, and higher retention.
Clear breakthroughs in creative performance, channel optimization, and measurement.
A unified, test-driven marketing engine that scales with Thuma’s product and brand expansion.

Why Join Us

Equity/401k: Participation in employee stock option plan and our 401k program where we will match up to 6% of your contributions

Benefits: Comprehensive medical, dental + vision coverage options with generous employer contributions

Extras: 12 weeks of paid parental leave and company sponsored membership at One Medical

Dream Setup: Apple Laptop, Airpod Pros, Magic Mouse, Magic Keyboard

Flex Time: Run errands as needed, just get your stuff done

Flexible PTO: We believe healthy, happy, relaxed people do better work

Hybrid: Flexibility to work between your home and our office with everything you need to be successful in both

Employee Discount: We provide an employee discount of 40% off all Thuma products

Cell Phone Stipend: $100 per month to recognize that you will use your cell phone for work related things

Commute Reimbursement: Up to $150 per month for your commute to our office

Room Upgrade: A complimentary product credit when you start, worth up to $2,000

Who We Are

Thuma is a modern design company specializing in furniture and home goods. We believe simplicity is the ultimate luxury. That the details matter. And that good design is good hospitality.

We recognize that people come with a wealth of knowledge and are talented beyond the scope of a functional role. If this sounds like you, we encourage you to apply even if your experience doesn’t precisely match our job description. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn.

Thuma is dedicated to going above and beyond to bring people with diverse perspectives and unique experiences together to do great work. We strive to create a sense of belonging by creating an inclusive culture where everyone can be their authentic self and by treating each and every team member with kindness, equity, and respect, always.