Jobs at Thrive

The Systems Administrator at Thrive supports clients by troubleshooting network and server issues, developing best practices, and ensuring data retention and uptime.

Provide first-contact remote technical support for network, server, and end-user systems, troubleshoot issues, manage service tickets, and ensure excellent customer service.

The Client Success Manager ensures client satisfaction by managing relationships, overseeing performance metrics, and facilitating smooth onboarding and operations.

The Network Engineer manages and supports network infrastructure, optimizing performance and security, while troubleshooting issues, collaborating with technicians, and ensuring compliance with best practices.

The vCISO role involves assessing clients' Information Security Programs, developing risk management strategies, and ensuring compliance with governance and regulatory obligations while collaborating with IT resources and executive leadership.

Deploy, configure, and troubleshoot network infrastructure (firewalls, switching, wireless) for new and existing customers. Coordinate installations, testing, monitoring, documentation, and handoffs to support teams while following standards and escalating complex issues.

Provide onsite and remote systems administration and escalated support for client networks. Troubleshoot servers, workstations, firewalls, VPNs, backups, and remote access. Document environments, implement standards, mentor engineers, and recommend security and reliability improvements.

Provide first-contact remote support and triage for workstation, server, and network issues. Document and manage tickets, communicate status to clients, escalate complex problems to engineers, and follow best practices. Support Windows, macOS, Microsoft 365, AD/Entra, mobile devices, peripherals, and basic networking. Participate in on-call rotations and occasional on-site visits.

The People Business Partner will support and partner with managers in the UK and APAC to enhance employee experience, drive talent initiatives, and foster an inclusive culture through coaching, development, and engagement strategies.

The Client Support Engineer will perform installation, configuration, and support of computer systems in a mission-critical environment, providing first-level technical support and ensuring timely resolution of issues while interacting professionally with customers and team members.

Provide first-contact remote technical support for networks, servers, and end-user systems. Triage and document incidents, troubleshoot workstations, manage ticketing and routing, set client expectations, escalate to engineers as needed, and support diverse client environments while participating in after-hours or on-call rotations.

Provide full-time on-site IT support at a client site: troubleshoot workstations, Office 365/Outlook, AD, connectivity, printers, remote access (Citrix/Terminal Services), coordinate hardware repairs, perform file restores, install new PCs, and communicate resolutions to non-technical users.

The Systems Administrator provides remote support for multi-tenant environments, addresses escalated incidents, and collaborates with teams to ensure effective IT solutions.

The Client Success Manager builds strategic relationships with clients, ensures optimal service utilization, manages contract performance, and identifies growth opportunities.

The EVP of Product will lead Thrive's product strategy across multiple domains, focusing on AI integration, portfolio standardization, and operational efficiency for managed services.

The EVP of Product leads Thrive's product strategy, driving AI, cybersecurity, and cloud solutions while managing a large, integrated product lifecycle to enhance margins and operational efficiency.

The Systems Administrator is responsible for onsite and remote client support, network analysis, troubleshooting incidents, and providing technical leadership to improve service delivery.

Provide technical support to end-users, troubleshooting hardware/software issues, resolving service tickets, and assisting with configuration and training on-site.

The role involves collaborating with clients on cybersecurity assessments, developing strategies, and presenting findings while managing relationships and guiding technology investments.

The Workstation Deployment Engineer manages hardware lifecycle processes and client workstation deployments, ensuring systems are ready for productivity through provisioning and quality assurance.