Jobs at Thrive

Provide remote and escalated systems administration for client environments: troubleshoot servers, workstations, networks, firewalls/VPNs, Office 365/Azure, backup/DR and remote access (Citrix/Terminal Services). Document environments, develop standards, mentor engineers, identify recurring issues, implement security best practices, and support after-hours/on-call as needed.

Provide first-contact remote technical support for workstations, servers, and networks; triage and document incidents, troubleshoot Windows/macOS and Microsoft 365 issues, use ticketing and RMM tools, escalate to engineers, manage priorities, and maintain clear customer communication.

The EVP of Product will lead Thrive's product strategy across multiple domains, focusing on AI integration, portfolio standardization, and operational efficiency for managed services.

The role involves collaborating with clients on cybersecurity assessments, developing strategies, and presenting findings while managing relationships and guiding technology investments.

The EVP of Product leads Thrive's product strategy, driving AI, cybersecurity, and cloud solutions while managing a large, integrated product lifecycle to enhance margins and operational efficiency.

Provide deskside support for client issues, troubleshoot hardware, software, network problems, document solutions, and assist with Tier 2-3 support. Requires 3+ years in end-user support and certifications.

Provide first-contact remote technical support for networks, servers, and end-user systems. Triage and document incidents, troubleshoot workstations, escalate complex issues, manage ticket prioritization and client communication, and support Microsoft 365, Windows/macOS, Active Directory, basic networking, and RMM tools. Participate in on-call rotations and occasionally visit client sites.

Lead day-to-day operations and support of the ServiceNow digital platform. Manage a global technical team to implement, configure, integrate, upgrade, and secure ServiceNow modules (ITSM, CSM, Workspace, CMDB). Develop governance, operational playbooks, QA/change management, performance reporting, and mentor ServiceNow staff while driving continuous improvement and scalable workflows.

Client-facing GRC consultant to assess, establish, and maintain cybersecurity compliance programs. Conduct control assessments, gap analyses, risk assessments, evidence collection, audit support, and client advisory across frameworks (NIST 800-171/CMMC, SOC 2, ISO 27001, HIPAA, PCI DSS, NIST CSF, CIS). Manage multiple clients, update dashboards, document controls, and recommend maturity improvements.

Hunt and close new mid-to-large enterprise clients for Thrive's technology managed services. Prospect regionally, convert inbound leads, build pipeline, negotiate contracts within margin guidelines, use Salesforce to manage forecasts, collaborate with internal technical resources, attend industry events, and travel up to 20% for client meetings.

Provide first-contact remote technical support for workstations, servers, and networks. Triage and document incidents, troubleshoot Windows/macOS and Microsoft 365 issues, use ticketing and RMM tools, escalate to engineers when needed, manage priorities and client expectations, and participate in after-hours/on-call rotations.

Hunt and close new mid-to-large enterprise clients for Thrive's Technology Managed Services platform. Prospect regionally, convert inbound leads, build pipeline, negotiate contracts within margin parameters, use Salesforce CRM, collaborate with inside sales and technical teams, represent Thrive at industry events, and travel up to 20% for client meetings.

Provide end-user technical support for hardware and software, resolve issues, train users, and assist engineering teams both onsite and remotely.

The Network Engineer manages and supports network infrastructure, optimizing performance and security, while troubleshooting issues, collaborating with technicians, and ensuring compliance with best practices.

Provide onsite and remote systems administration and escalated support for client networks. Troubleshoot servers, workstations, firewalls, VPNs, backups, and remote access. Document environments, implement standards, mentor engineers, and recommend security and reliability improvements.

Design, deploy, and maintain Thrive Cloud and internal datacenter networks. Provide project work, client consultancy, on-call support, documentation, and participate in DR tests and frequent datacenter visits across the USA.

As a SOC Analyst, you will monitor and enhance security for clients, investigate threats, analyze data from various sources, and conduct security awareness training.

Lead global talent acquisition strategy and execution, build scalable sourcing and early-career pipelines, optimize ATS and recruitment automation/AI, coach a high-performing TA team, partner with executives on workforce planning and DEI, and drive data-driven recruiting metrics and employer branding while supporting executive hires.

The Client Support Engineer will perform installation, configuration, and support of computer systems in a mission-critical environment, providing first-level technical support and ensuring timely resolution of issues while interacting professionally with customers and team members.

The Senior Systems Administrator is responsible for managing client infrastructure, resolving technical issues, mentoring engineers, and collaborating on strategic projects.