About Us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Position Overview
This position offers you the opportunity to join our rapidly growing organization. We're looking for people with initiative, autonomy, and leadership ability to optimize both process and delivery around our Managed Service offerings, specifically workstation deployments.
Thrive is developing a single location for all workstation builds and will include new user setup’s as well as user terminations for all clients. The candidate should have an understanding and working knowledge of imaging along with Microsoft’s Intune and Endpoint Configuration Manager. They will also be responsible for following the process and accountability around inventory and shipping being developed by the workstation deployment manager.
Essential Duties and Responsibilities:
Follow process and procedures developed by Workstation Deployment Manager around workstation deployments to include peripherals.
Receive, recondition, and redeploy used equipment.
Uphold procedural requirements around prioritization, communication, documentation, escalations, etc.
Work seamlessly with the workstation deployment manager to ensure highest levels of client satisfaction are met with clear identification of opportunities to improve technical services/support.
Follow up with customers to identify areas of improvement and provide customer feedback to the appropriate internal teams and management
Ability to adjust priorities and balance responsibilities in a fast-paced environment
Available to work outside of standard hours when necessary or as part of on call rotation if applicable
Basic Qualifications:
Bachelor’s Degree, Technical Degree or equivalent work experience
Excellent problem solver; able to prioritize and coordinate between tasks
1-2 years desktop support/imaging experience
Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations
Experience troubleshooting workstation hardware issues
Knowledge and experience with Active Directory
Passionate about delivering excellent customer service
Must be able to work effectively in a team environment as well as alone
Excellent written and oral communication skills
Passionate about process, metrics, and results.
Strong organizational skills
Strong written and verbal communication skills.
Other Preferred Technical Knowledge:
In depth knowledge of Windows OS (7, 8.1, 10, etc.)
Experience with Windows Server
Experience with Microsoft Intune and Azure Active Directory
Experience with Apple OS
Experience with VMWare
Top Skills
What We Do
Thrive is a leading provider of NextGen managed services designed to drive business outcomes through application enablement and optimization. The company’s Thrive5 Methodology utilizes a unique combination of its Application Performance Platform and strategic services to ensure each business application takes advantage of technology that enables peak performance, scale, and security.
Hundreds of clients rely on Thrive to drive operational efficiencies, security compliance, high availability, and hardened reliability, both on-premise and in the Cloud. The company’s proven approach to managed services enables enterprises all of sizes to realize their goals, for today and tomorrow.
