Jobs at Cisco ThousandEyes

Leads strategic technical engagements for complex ThousandEyes customers, providing network observability architecture, executive advisory, advanced escalations, adoption optimization, and crisis management. Serves as a technical liaison to Product and Engineering, mentors TAMs, develops technical content and training, manages cross-functional programs, influences product improvements, and supports hiring and onboarding.

Design, deploy, and operate large-scale, multi-region cloud-native services to improve reliability, performance, and security. Partner with application teams to build automation, run SLO-driven incident response and on-call rotations, leverage Kubernetes and CNCF tooling, and implement scalable operations, chaos and scale testing, and infrastructure-as-code for a resilient SaaS platform.

Serve as a post-sale technical consultant for ThousandEyes customers, driving product adoption, usage, training, and roadmap execution. Build trusted advisor relationships, identify use cases and expansion opportunities, collaborate with Customer Success and Sales, deliver product updates, share customer feedback, and recommend best practices. The role requires expertise in application and network protocols, infrastructure troubleshooting, and customer-facing technical functions such as technical support, solutions engineering, or professional services.

Supports enterprise technical sales for Cisco ThousandEyes by prospecting, delivering demonstrations, guiding trials, architecting deployments, and presenting to decision-makers. Builds trusted customer relationships, collaborates with sales, marketing, product, engineering, and customer success, and contributes to events, technical content, solution feedback, and beta programs. Requires strong application and network infrastructure expertise, protocol knowledge, enterprise selling experience, and technical presentation skills.

Designs, develops, and scales backend systems that ingest, aggregate, and store endpoint telemetry. Builds distributed, event-driven services; manages asynchronous high-load challenges; improves reliability, monitoring, automation, availability, and performance; and participates in on-call incident response. The role collaborates with engineering and cross-functional teams to deliver resilient features that transform complex network and endpoint data into actionable customer insights.

Design, build, test, and operate real-time streaming data solutions using Spark and Flink. Develop agentic AI workflows, tool integrations, orchestration capabilities, backend services, MCP systems, and secure APIs. Integrate AI tools with development platforms, apply large-scale telemetry processing, contribute to architecture decisions, and improve engineering and operational practices.

Build frontend-focused, full-stack features for Cisco ThousandEyes’ Endpoint platform. Develop intuitive interfaces for troubleshooting network issues and analyzing endpoint experience data, while contributing to APIs, data flows, and backend services. Collaborate with product managers, designers, and engineers to deliver reliable, accessible, high-performance solutions. Work with real-time, high-volume data streams and asynchronous events while expanding expertise in endpoint data processing and presentation.

Build secure, scalable systems that schedule and execute customer-authored browser synthetic tests across a global agent fleet. Develop services for distributed software architectures and the ThousandEyes Recorder application. Design APIs, support automated testing and CI/CD workflows, and potentially work with Chromium orchestration, container lifecycle management, and AI-assisted development tools.

Build and operate AI-powered developer tools, agentic workflows, backend services, APIs, and integrations with engineering platforms. The role involves applying software engineering practices to AI evaluation, testing, monitoring, and feedback loops; collaborating with developers; evolving platform architecture; and improving engineering processes and documentation.

Lead the architecture, operation, and reliability of Cisco ThousandEyes’ FedRAMP-compliant AWS GovCloud platform. Build resilient cloud-native services using infrastructure as code, maintain high availability and security for high-volume data streams, automate compliance controls and auditing, and optimize multi-region infrastructure. Collaborate with engineering and security teams, lead technical initiatives, address operational risks, and establish engineering standards for regulated environments.

Lead complex customer investigations involving cloud services, network data, logs, and product behavior. Coordinate escalations with Engineering and Product, recommend fixes, create automation and documentation, mentor engineers, and support customers through scheduled 24-hour coverage. Diagnose technologies including DNS, HTTP/HTTPS, TCP/IP, routing, proxies, authentication, and SSO.

Drives complex, net-new enterprise sales opportunities for Cisco ThousandEyes. Advises senior customer stakeholders on digital experience assurance architectures, competitive positioning, security, scalability, and long-term technology strategy. Coordinates cross-functional teams throughout complex sales cycles, develops account strategies, leads technical solution discussions, and positions Cisco as the preferred solution while contributing to significant revenue growth.

Designs, deploys, and operates highly available, secure, multi-region cloud platforms. Responsibilities include managing AWS and Kubernetes services, automating production operations, improving reliability and scalability, participating in 24x7 incident response, and developing tooling for deployment, testing, failure recovery, and platform security. The role collaborates with application engineering teams and requires Linux administration, Python or Go development, container security, and CI/CD automation experience.

Lead the design, development, and operation of large-scale distributed software systems for Cisco ThousandEyes. Partner with product and engineering leaders to integrate technologies across Cisco wireless and security portfolios, develop AI-powered diagnosis and remediation capabilities, improve developer productivity, and mentor engineers. Collaborate cross-functionally to deliver internet-scale products using production-grade software engineering practices.

Design and build LLM-based autonomous security agents and self-healing remediation pipelines. Integrate AI-driven threat detection into CI/CD and GitOps workflows, automate vulnerability research, patching, and security orchestration across cloud-native infrastructure.

Manage and grow an Endpoint engineering team to build and scale backend infrastructure that ingests, aggregates, and stores agent-collected telemetry. Collaborate with product and cross-functional teams to deliver assurance use cases, drive data processing and availability at scale, and support engineers' career development.

Design, operate, and scale large distributed systems for telemetry processing. Build automation, use AI tooling to reduce toil, ensure availability and disaster recovery, participate in on-call incident response, troubleshoot production AWS/Kubernetes environments, and collaborate with application teams to meet SLOs/SLAs.