Jobs at Cisco ThousandEyes

Deliver hands-on deployments and enablement for ThousandEyes customers. Plan and execute implementations, configure monitoring, document solutions, train users, and provide best-practice recommendations. Act as a technical advisor requiring strong network, monitoring, and web/REST API skills while engaging varied technical and business stakeholders.

Drive national channel sales for ThousandEyes by developing strategic partner relationships, executing channel programs, enabling partners, managing pipeline and forecasts, recruiting partners, and driving SaaS/network intelligence adoption to meet revenue targets.

Lead EMEA Sales Operations, manage a small team, design and optimize GTM strategies, analyze data to identify trends, maintain sales reporting and dashboards, deliver training, support deal desk and quotes, improve Salesforce/CPQ processes, and collaborate cross-functionally to drive sales productivity and operational excellence.

Drive revenue growth for Cisco ThousandEyes by managing multi-million dollar SaaS deals in India's enterprise accounts, while influencing sales leadership and executing strategies.

Provide proactive, named technical support for premium FedRAMP accounts: troubleshoot and escalate incidents, optimize customer systems, manage escalations and projects, engage cross-functionally with sales and engineering, and deliver excellent customer experience while maintaining FedRAMP compliance.

This role involves supporting the R&D department by coordinating projects, managing executive calendars, and ensuring efficient administrative operations. Responsibilities include overseeing meetings, handling travel arrangements, and maintaining data confidentiality.

Deliver hands-on enablement and implementation of the ThousandEyes platform for enterprise customers. Plan and execute deployments, configure monitoring, document solutions, provide training, and recommend best practices. Engage as a technical advisor across stakeholders, leveraging network architecture, monitoring systems, and REST APIs to ensure successful adoption and optimization.

Lead and deliver customer implementations for ThousandEyes from kickoff through completion. Scope, plan, and execute multiple concurrent IT software deployments, coordinate cross-functional teams, manage risks and dependencies, engage senior customer stakeholders, and drive adoption and measurable business outcomes.

Act as the technical bridge to enterprise customers: drive technical sales, architect tailored solutions, run demos and trials, troubleshoot network performance, automate workflows, and provide product feedback to shape AI and automation roadmaps.

Lead sales for ThousandEyes within the Americas Service Providers Telco/Media segment. Drive new business via territory planning, pipeline development, presentations, trials, pricing, negotiation, and closing. Build strategic relationships with large Telco and Media accounts, collaborate with Cisco account teams, Customer Success, and Product Management, and meet quota as an individual contributor.

Deliver customer-facing implementation, enablement, and optimization of the ThousandEyes platform. Plan and execute deployments, configure monitoring, document solutions, train users, and provide best-practice recommendations.

Build and operate scalable data infrastructure, pipelines, shared datasets, and analytics tools to power network assurance and AI/ML products. Design, implement, and maintain production data architectures on AWS, collaborate cross-functionally, and improve platform reliability, data accessibility, and developer productivity.

Manage and grow an Endpoint engineering team to build and scale backend infrastructure that ingests, aggregates, and stores agent-collected telemetry. Collaborate with product and cross-functional teams to deliver assurance use cases, drive data processing and availability at scale, and support engineers' career development.

Serve as primary technical advocate for enterprise accounts, analyze network performance data, provide actionable insights, drive platform adoption, lead technical health checks and business reviews, and coordinate across Engineering, Sales, Product, and Customer Success to ensure customer retention and value realization.

Lead architecture-focused enterprise sales for ThousandEyes, advising senior stakeholders on large-scale network and security solutions. Influence complex deal cycles, collaborate with cross-functional teams, leverage competitive intelligence and industry analysts, and position Cisco architecture as the preferred, future-ready solution to drive significant revenue growth.

Serve as primary technical advocate for enterprise accounts, analyze network performance data, troubleshoot SaaS and cloud-native issues, lead technical health checks and business reviews, and drive platform adoption and retention through cross-functional collaboration.

Diagnose and resolve complex network performance issues for enterprise customers, manage cloud SaaS production environments, create troubleshooting documentation and diagnostic tools, meet SLAs, reduce MTTR, and lead cross-functional improvements to network reliability and operational standards.

Provide technical leadership to embed security controls into architectures, lead risk assessments and remediation, support compliance and certification efforts, assist incident response, perform audits and code reviews, and manage security projects across teams and geographies.

The Lead Product Manager will define the product strategy for AI/ML features, collaborating with engineering to deliver innovative solutions, enhancing user experiences, and bridging research with production while making critical decisions in ambiguous situations.

Design and build LLM-based autonomous security agents and self-healing remediation pipelines. Integrate AI-driven threat detection into CI/CD and GitOps workflows, automate vulnerability research, patching, and security orchestration across cloud-native infrastructure.