Search the 46 jobs at Cisco ThousandEyes

As a Customer Success Specialist at Cisco ThousandEyes, you'll support customer journeys, communicate objectives, and lead projects to ensure customer satisfaction and retention. Responsibilities include driving customer health, assisting with escalations, and developing long-term relationships with clients while leveraging technology to achieve success.

Lead and inspire a globally-distributed Infrastructure SRE team, focusing on the build, implementation, and management of cloud-based systems with a reliability and security mindset. Collaborate with product teams, drive operational excellence, and mentor engineering talent while ensuring continuous improvement and alignment with industry best practices.

As a Solutions Engineer, you will engage with customers to support technical sales processes, demonstrate solutions, maintain customer relationships, and contribute to team activities. You'll also interface with marketing, product management, and customer success to provide feedback, support events, and ensure successful implementations.

The Leader of the 24x7 support APJC manages a team of post sales engineers, focusing on customer satisfaction and communication while also mentoring team members. Responsibilities include team building, performance reporting, and collaboration with internal and external stakeholders to enhance service and product visibility.

As a Solutions Engineer, you will be the customer interface for ThousandEyes, working closely with the sales team to present the technology, assist in trials, and educate prospects on its business value. You'll also contribute to enhancing the demonstration material and interface with Marketing, Product Management, and Customer Success to support customers post-sales.

The Technical Account Manager (TAM) at ThousandEyes provides premium support for named accounts, focusing on enhancing customer experience by proactively addressing network-related issues and optimizing performance. The role requires extensive experience in technical support, customer interaction, and strong expertise in network protocols and cloud services while collaborating effectively with various teams to ensure customer satisfaction.

The Senior Technical Product Manager will lead the product direction for Client Agents across various endpoint devices. Responsibilities include collaborating with engineering teams on roadmaps, aligning deployment strategies, becoming a subject matter expert, and engaging with sales and support teams. The role emphasizes data-driven insights and customer engagement to enhance product value and growth.

As a Machine Learning Engineer, you will design, implement, and maintain large-scale AI/ML pipelines, tune and evaluate models, and develop evaluation frameworks and metrics. Your role includes building and evaluating deep learning models and transformer-based models, working collaboratively within an AI engineering team.

As a Senior AI Engineer, you will design, implement, and maintain large-scale AI/ML pipelines, focusing on training and tuning deep learning models and evaluating large language models while working on data collection and feature engineering.

As a Senior Systems Engineer on the Browser Insights team, you will enhance browser-based interactions in ThousandEyes agents, ensuring secure and updated integrations with Chromium. Responsibilities include troubleshooting and maintaining software reliability, particularly focusing on security and updates in systems software.

You will be responsible for developing and maintaining a large system in modern C++ while ensuring robust and thread-safe asynchronous code. Responsibilities include troubleshooting issues, working with platform APIs, and performing low-level network operations to enhance end-user connectivity and experience.

As a Senior Technical Product Manager, you will lead the development of Cloud and Enterprise Agent components, work with engineering to align roadmaps, explore new use cases, and engage with Sales on strategic prospects, while prioritizing customer satisfaction and organizational impact.

As a Principal Software Engineer, you will lead the development of innovative features for the End User Monitoring business. You will collaborate with team leaders to map technology solutions to market opportunities and be hands-on in delivering complex software projects, particularly using C++. You'll also mentor team members and shape the product's strategic vision.

The role involves managing the information security risk management program, assessing risks for new projects, conducting internal security audits, and supporting compliance efforts like SOC2 and FedRAMP. Strong project management skills and effective communication are crucial.

The Account Executive will manage the sales process for ThousandEyes, focusing on generating new business and developing strategic relationships with commercial accounts. This individual will work closely with Cisco teams to drive revenue growth, exceed booking targets, and ensure customer success through effective account management and collaboration.

As the Senior Manager of Product Design, you will lead a team of designers, manage design projects from conception to delivery, and collaborate with cross-functional teams to create intuitive designs. Your role involves defining design requirements, conducting user research, and simplifying complex data visualizations to enhance user experiences.

The Senior Site Reliability Engineer will design, deploy, and maintain cloud-native services in AWS, ensuring high availability and security compliance within the Federal region's infrastructure. Responsibilities include capacity planning, incident response, and automation to support a scalable operations model.

The Account Executive will drive sales for ThousandEyes in the MCR Region, focusing on developing strategic relationships, meeting sales objectives, and executing account plans. They will collaborate with Cisco teams to enhance product adoption and revenue growth while maintaining accurate accounts and forecasts in Salesforce.

The Senior Network Support Engineer will interact with customers to identify and resolve technical issues, manage support forums, participate in 24x7 support coverage, and improve workflows. Candidates should have robust networking knowledge and customer support experience.

The Site Reliability Engineer, Observability will design and implement monitoring strategies for the ThousandEyes platform, focusing on cloud-native tools and services. Responsibilities include enhancing visibility, maintaining alerting systems, and contributing to incident response. Strong coding skills in Python or Go and familiarity with observability concepts are essential.