Jobs at Cisco ThousandEyes

Support technical sales for Cisco ThousandEyes with U.S. Federal customers. Responsibilities include prospecting, solution demonstrations, customer trials, solution architecture, technical presentations, deployment support, and trusted-advisor relationships. Collaborate with sales, marketing, product management, engineering, and customer success teams. Provide product feedback, develop demonstrations and technical content, support events, and guide customers toward successful adoption.

Owns strategic commercial accounts across the U.S. Northeast for ThousandEyes. Responsibilities include acquiring new customers, expanding existing accounts, building executive relationships, generating pipeline, leading complex enterprise sales cycles, negotiating agreements, developing account plans, and closing six- and seven-figure SaaS transactions while maintaining quota attainment and forecast accuracy.

Lead complex customer technical investigations involving cloud services, networks, logs, monitoring data, and application behavior. Coordinate escalations with Engineering and Product, document findings, recommend fixes, and drive issues through resolution. Develop automation and reusable documentation, mentor engineers, participate in product reviews, and support customers through scheduled 24-hour coverage.

Build and operate AI-powered developer tools, agentic workflows, reusable skills, integrations, orchestration capabilities, backend services, and APIs. Integrate AI systems with source control, CI/CD, issue tracking, documentation, and developer environments. Apply testing, evaluation, monitoring, security, and feedback practices to non-deterministic AI systems while collaborating with developers and contributing to platform architecture and engineering processes.

Leads Cisco Networking’s AI/ML product strategy, vision, roadmap, and scalable data platform development. Directs and mentors product managers while partnering with engineering, design, go-to-market, and Cisco’s central AI team. Engages enterprise customers, identifies AI-driven solutions to networking and digital experience challenges, and guides development of native AI/ML capabilities across networking products.

Manage and grow an Endpoint engineering team to build and scale backend infrastructure that ingests, aggregates, and stores agent-collected telemetry. Collaborate with product and cross-functional teams to deliver assurance use cases, drive data processing and availability at scale, and support engineers' career development.

Lead architecture-focused enterprise sales for ThousandEyes, advising senior stakeholders on large-scale network and security solutions. Influence complex deal cycles, collaborate with cross-functional teams, leverage competitive intelligence and industry analysts, and position Cisco architecture as the preferred, future-ready solution to drive significant revenue growth.

Design, deploy, and operate large-scale, multi-region cloud-native services to improve reliability, performance, and security. Partner with application teams to build automation, run SLO-driven incident response and on-call rotations, leverage Kubernetes and CNCF tooling, and implement scalable operations, chaos and scale testing, and infrastructure-as-code for a resilient SaaS platform.

Design, operate, and scale large distributed systems for telemetry processing. Build automation, use AI tooling to reduce toil, ensure availability and disaster recovery, participate in on-call incident response, troubleshoot production AWS/Kubernetes environments, and collaborate with application teams to meet SLOs/SLAs.