Be an Early Applicant
We deliver visibility from switch to SaaS and everything in between—so you can deliver flawless digital experiences.
The Role
Support and improve global network infrastructure for enterprise customers by resolving complex connectivity issues, managing network support initiatives, meeting service-level agreements, reducing resolution times, creating troubleshooting documentation and diagnostic tools, and using performance metrics for continuous improvement.
Summary Generated by Built In
Meet the Team
Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences.
ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios.
Your Impact
Drive the stability and performance of our global network infrastructure by proactively identifying and resolving complex connectivity challenges for our enterprise customers. Orchestrate the end-to-end lifecycle of network support initiatives to ensure seamless service delivery and high customer satisfaction. Elevate the internal support ecosystem through the development of robust troubleshooting documentation and advanced diagnostic tools that simplify complex workflows. Transform network reliability by consistently meeting aggressive service-level agreements and reducing mean-time-to-resolution for critical incidents. Empower our technical teams to maintain superior operational standards through data-driven performance metrics and continuous process improvement.
Minimum Qualifications
Preferred Qualifications
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences.
ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios.
Your Impact
Drive the stability and performance of our global network infrastructure by proactively identifying and resolving complex connectivity challenges for our enterprise customers. Orchestrate the end-to-end lifecycle of network support initiatives to ensure seamless service delivery and high customer satisfaction. Elevate the internal support ecosystem through the development of robust troubleshooting documentation and advanced diagnostic tools that simplify complex workflows. Transform network reliability by consistently meeting aggressive service-level agreements and reducing mean-time-to-resolution for critical incidents. Empower our technical teams to maintain superior operational standards through data-driven performance metrics and continuous process improvement.
Minimum Qualifications
- Bachelor's degree with 7+ years of related experience, Master's degree with 4+ years of related experience or PhD with 1+ years of related work experience.
- Experience with application and network protocols, including HTTP, DNS, TCP/IP, and BGP.
- Experience managing cloud-based SaaS software products in a production environment.
- Experience administering Linux systems, including reading system logs and checking network connectivity
- Experience with automation and virtualization technologies (e.g., containers, VMware).
Preferred Qualifications
- Cisco CCNA or DevNet, or Cloud (AWS) certification.
- Experience leading cross-functional initiatives and foster a collaborative, customer-first work environment.
- Experience strategic problem-solving, with the capacity to navigate complex technical challenges in high-pressure situations.
- Experience in documenting and presenting data-backed technical insights, leading collaboration with distributed teams, meetings rigorous project deadlines, and demonstrating the technical agiligyt to master new tools and systems.
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- Bachelor's degree with 7+ years of related experience, master's degree with 4+ years, or PhD with 1+ years
- Experience with HTTP, DNS, TCP/IP, and BGP
- Experience managing cloud-based SaaS software products in production
- Experience administering Linux systems, reading system logs, and checking network connectivity
- Experience with automation and virtualization technologies, such as containers and VMware
- Cisco CCNA or DevNet certification, or a cloud certification such as AWS
- Experience leading cross-functional initiatives and fostering a collaborative, customer-first environment
- Strategic problem-solving skills in complex, high-pressure technical situations
- Experience documenting and presenting data-backed technical insights, collaborating with distributed teams, meeting project deadlines, and learning new tools
What the Team is Saying
John
Customer Success Leader
Sandy
Professional Services Consultant
Christie
Workplace Services Manager
Chris
Customer Success Manager
Surabhi
Channel Lead
Cisco ThousandEyes Compensation & Benefits Highlights
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Leave & Time Off Breadth — Time off is described as broad, with features such as dedicated wellness “Days for Me,” a paid birthday off, an end-of-year shutdown, and paid volunteer days; some U.S. roles also reference flexible vacation. Feedback suggests these programs contribute meaningfully to work-life balance.
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Healthcare Strength — Healthcare is presented as comprehensive, including medical, dental, vision, and mental health support. Feedback suggests these benefits are a notable pillar of the overall package for U.S.-based roles.
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Retirement Support — Retirement programs are highlighted with a 401(k) plan that includes employer matching and access to a stock purchase plan, depending on eligibility. Feedback suggests these elements add long-term financial value beyond base pay.
Cisco ThousandEyes Insights
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The Company
What We Do
Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.
Why Work With Us
Thousand eyes it a quickly growing company with great opportunities. We empower enterprises to see, understand, and improve digital experiences for their customers and employees. We value professional development, and work with team members to achieve their career goals.
Gallery
Cisco ThousandEyes Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
20 % of the time
San Francisco, CA
Amarousio, GR
Austin, TX
Cisco Cessna Business Park Office
London, GB
Porto Salvo, PT
Seattle, WA
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