Teams at Cisco ThousandEyes

Leads strategic technical engagements for complex ThousandEyes customers, providing network observability architecture, executive advisory, advanced escalations, adoption optimization, and crisis management. Serves as a technical liaison to Product and Engineering, mentors TAMs, develops technical content and training, manages cross-functional programs, influences product improvements, and supports hiring and onboarding.

Design, deploy, and operate large-scale, multi-region cloud-native services to improve reliability, performance, and security. Partner with application teams to build automation, run SLO-driven incident response and on-call rotations, leverage Kubernetes and CNCF tooling, and implement scalable operations, chaos and scale testing, and infrastructure-as-code for a resilient SaaS platform.

Serve as a post-sale technical consultant for ThousandEyes customers, driving product adoption, usage, training, and roadmap execution. Build trusted advisor relationships, identify use cases and expansion opportunities, collaborate with Customer Success and Sales, deliver product updates, share customer feedback, and recommend best practices. The role requires expertise in application and network protocols, infrastructure troubleshooting, and customer-facing technical functions such as technical support, solutions engineering, or professional services.