Teams at Cisco ThousandEyes

Lead complex customer investigations involving cloud services, network data, logs, and product behavior. Coordinate escalations with Engineering and Product, recommend fixes, create automation and documentation, mentor engineers, and support customers through scheduled 24-hour coverage. Diagnose technologies including DNS, HTTP/HTTPS, TCP/IP, routing, proxies, authentication, and SSO.

Drives complex, net-new enterprise sales opportunities for Cisco ThousandEyes. Advises senior customer stakeholders on digital experience assurance architectures, competitive positioning, security, scalability, and long-term technology strategy. Coordinates cross-functional teams throughout complex sales cycles, develops account strategies, leads technical solution discussions, and positions Cisco as the preferred solution while contributing to significant revenue growth.

Leads Cisco Networking’s AI/ML product strategy, vision, roadmap, and scalable data platform development. Directs and mentors product managers while partnering with engineering, design, go-to-market, and Cisco’s central AI team. Engages enterprise customers, identifies AI-driven solutions to networking and digital experience challenges, and guides development of native AI/ML capabilities across networking products.