Teams at Cisco ThousandEyes

Lead complex customer technical investigations involving cloud services, networks, logs, monitoring data, and application behavior. Coordinate escalations with Engineering and Product, document findings, recommend fixes, and drive issues through resolution. Develop automation and reusable documentation, mentor engineers, participate in product reviews, and support customers through scheduled 24-hour coverage.

Build and operate AI-powered developer tools, agentic workflows, reusable skills, integrations, orchestration capabilities, backend services, and APIs. Integrate AI systems with source control, CI/CD, issue tracking, documentation, and developer environments. Apply testing, evaluation, monitoring, security, and feedback practices to non-deterministic AI systems while collaborating with developers and contributing to platform architecture and engineering processes.

Own strategic enterprise accounts across New England for ThousandEyes, driving new-logo acquisition and customer expansion. Build executive relationships, independently generate pipeline, leverage Cisco’s sales ecosystem, and lead complex enterprise sales cycles through technical evaluation, negotiation, and close. Manage six- and seven-figure transactions, develop strategic account plans, expand customers into $1M+ ARR relationships, and maintain quota attainment, pipeline coverage, and forecast accuracy.