About the role
In this opportunity as an AR Revenue Recovery Specialist I, you will
- Perform an in-depth review and investigation of the possible causes for non-payment of outstanding balances that resulted to cancellation of services and/or customer’s request to cancel and not renew their contract with Thomson Reuters.
- Be expected to maintain a high productivity of outbound calls.
- Communicate directly to the customers via phone and/or email the ongoing status of their account, discuss concerns on the identified root cause(s) of their ageing balances and available workable solutions.
- Maintain proficient knowledge of the credit & collection policies applicable per business, including the established acceptable dispute reasons/codes.
- Adhere to the Compliance regulations of Thomson Reuters.
- Collaborate with internal partners (Sales, Collections, Customer Service) and agree/align with the next steps to keep the customers on current standing.
- Escalate as deemed necessary.
- Open ticket(s) and communicate dispute issues to leadership and/or internal partners.
- Identify, recommend and implement process workflow improvements, influence and coordinate with dispute processes and policies through a root cause approach (RCA).
- Provide guidance and best practices to internal Thomson Reuters teams (Collections, Cash Applications, Billing, Sales, Customer Service, etc.) based on identified root causes (RCA).
- Perform other ad hoc duties as assigned.
- Apply company policies and procedures to resolve issues.
About You
You're a fit for the role of an AR Revenue Recovery Specialist I if your background includes:
- Minimum of 3 years collections, technical and/or customer service experience.
- Deductive logic, complex problem solving, and excellent troubleshooting skills to formulate customer-specific solutions
- Clear, concise, courteous, and professional English written and verbal communication soft skills
- Exceptional customer service, organization, and time management skills
- Experience supporting SAP, Salesforce.com, or other ERP and CRM systems
- General experience with SOX compliance and regulations as it pertains to supported systems (preferable)
- Educational requirements: Bachelor’s Degree
- Flexibility to work on night shifts; or based on business needs
- Applicants must be willing to work in Taguig City; hybrid set-up
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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
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Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
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Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
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Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
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Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
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Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
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Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on https://thomsonreuters.com.
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What We Do
Thomson Reuters (NYSE / TSX: TRI) informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. The company serves professionals across legal, tax, accounting, compliance, government, and media. Its products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. For more information, visit tr.com.
