Jobs at THG Ingenuity

Generate pipeline through cold calls, email, and LinkedIn; research target accounts; engage and qualify prospects; book meetings with decision-makers; conduct discovery conversations; handle objections; nurture accounts; maintain accurate CRM records; and collaborate with business development and marketing teams. The role emphasizes resilience, organization, commercial curiosity, strong communication, coachability, and a desire to build a sales career.

Manages operational performance for a portfolio of ecommerce fulfilment clients across the UK, EU, and US. Owns service levels, KPI reporting, client escalations, stock reconciliations, warehouse transfers, inventory issues, service desk tickets, and peak readiness. Leads process improvement and transformation projects, coordinates kitting and bundling, resolves problem orders, and partners with fulfilment, data, merchandising, technology, and client services teams to improve accuracy, cost-to-serve, and customer outcomes.

Own TikTok Shop strategy and delivery across multiple client accounts. Lead account growth plans, trading priorities, content, live shopping, creator and affiliate programs, paid amplification, performance optimization, reporting, and client relationships. Direct Social Commerce Executives and coordinate cross-functional teams to ensure high-quality delivery. Coach team members, support business development, improve service frameworks, and help grow THG Ingenuity’s social commerce proposition.

Leads THG Studios’ strategy, growth, commercial performance, and market position with full P&L accountability. Responsibilities include expanding revenue and profitability, developing the agency proposition, growing client accounts, winning new business, forming partnerships, leading senior teams, managing strategic client relationships, overseeing major pitches, and building a high-performing creative and commercially focused culture.

Provide on-site L1 and L2 IT support for Windows, Dell, and macOS devices. Troubleshoot hardware, software, Microsoft 365, networking, MFA, identity, access, printing, meeting rooms, and AV issues. Administer Entra, Microsoft 365, and Intune; manage device assets, onboarding, offboarding, documentation, and replacements. Support VIP users, resolve issues or escalate them appropriately, maintain accurate systems, and deliver responsive end-user service in a fast-changing environment.

Provides hands-on HR support across two fulfilment sites, advising employees and managers on employee relations, absence, performance, flexible working, and core HR processes. Manages HR queries and records, supports recruitment, onboarding, learning and development, engagement initiatives, organisational change, TUPE processes, and HR data analysis. Partners with People Business Partners to deliver site people plans and maintain effective employee communications and administration.

Coordinates B2B marketing and communications across THG Ingenuity’s fulfilment, commerce, and studios propositions. Responsibilities include writing website, blog, newsletter, LinkedIn, case study, and press content; supporting integrated campaigns, PR, awards, industry events, webinars, and creative assets; and monitoring campaign and event performance to recommend improvements. The role collaborates with marketing, creative, sales, business development, events teams, external partners, and journalists.

Generate outbound pipeline through cold calling, email, and LinkedIn; research target accounts; engage senior decision makers; qualify opportunities; book meetings; conduct discovery conversations; handle objections; nurture prospects; maintain accurate CRM records; and collaborate with business development and marketing teams. The role suits driven, resilient, organized, coachable candidates seeking to build a career in sales, including graduates and candidates transitioning from customer-facing, recruitment, or hospitality backgrounds.

Provide IT support across warehouse and manufacturing sites, managing Windows, macOS, Android, Microsoft Intune, printers, handheld devices, pack stations, and LAN/WAN connectivity. Maintain device security, patching, asset and change records, documentation, and knowledge-base content. Resolve incidents within SLAs, escalate unresolved issues, identify recurring problems, and support hardware deployments, system administration, and technology improvements while delivering excellent internal customer service.

Manage month-end close, variance analysis, forecasting, journals, balance sheet reconciliations, invoice validation, and client and supplier account queries. Provide postage data insights, liaise with logistics partners, and identify automation and process-improvement opportunities. The role supports financial controls, accurate reporting, working capital optimization, and collaboration with finance, data, and technology teams.

Supports Fulfilment Finance through month-end close, variance analysis, forecasting, journal posting, balance sheet reconciliations, fixed-cost reporting, and P&L insights. The role collaborates with stakeholders, Finance leadership, and Solutions teams on new deals and process improvement initiatives. It also involves handling large datasets, using advanced Excel, automating tasks, and improving financial processes across warehouse operations and the Automation P&L.

Support SEO and GEO strategies for multiple brands through keyword research, content gap and SERP analysis, technical SEO audits, content optimisation, performance reporting, and site migration support. Collaborate with Paid Media, eCommerce, Content, project teams, and external clients to improve organic visibility, traffic, and revenue. Monitor search algorithm updates, competitors, and AI-driven search trends while building strong stakeholder relationships.

Deliver day-to-day direct-to-consumer ecommerce activity across client accounts. Responsibilities include monitoring performance, creating reports, managing Shopify and THG Ingenuity site updates, supporting promotions and A/B testing, building and QAing email campaigns in THG Personify, managing audience segmentation, and resolving client tickets. The role requires commercial awareness, analytical confidence, attention to detail, strong communication, and a willingness to learn in a fast-paced managed services environment.

Administer and modernize PostgreSQL and SQL Server databases across cloud, hybrid, development, test, and production environments. Responsibilities include security, backups, recovery, replication, high availability, disaster recovery, performance tuning, monitoring, automation, CI/CD, migrations, documentation, and on-call production support. The role works closely with engineering and infrastructure teams to improve reliability and platform capabilities.

Leads commercial finance review, client onboarding, contract governance, billing implementation, and financial process automation. Partners with Commercial, Solutions, Operations, Data, and Finance teams to assess profitability, translate contract terms into scalable systems, improve billing accuracy, and support pricing and margin decisions. Manages and develops a four-person finance team covering revenue accounting, client profitability, inventory finance, forecasting, and fixed-cost management.

Leads ecommerce trading, inventory, merchandising, and multi-channel marketing strategy across client accounts. Owns revenue, margin, stock health, product lifecycle, promotional performance, customer insight, and acquisition efficiency. Partners with buying, finance, merchandising, marketing, and operations leaders to align commercial priorities. Manages senior client relationships, cross-functional initiatives, and a team of ecommerce professionals while driving data-led growth, sell-through, profitability, and customer experience improvements.

Own end-to-end ecommerce trading for client accounts, managing trading calendars, inventory, merchandising, product lifecycle, returns reduction, site performance, and coordinated marketing activity. Analyze commercial, customer, product, sales, and stock data to improve conversion, margin, sell-through, and profitability. Collaborate with buying, category, creative, operations, vendors, clients, and channel specialists while leading ecommerce initiatives, reporting, and stakeholder communications.

Provide 24/7 enterprise-level NOC support: monitor infrastructure, respond to alerts, manage major incidents, coordinate changes, resolve tickets via chat/phone, improve processes, and meet SLAs.

Design and produce marketing and release assets across theatrical, home entertainment and digital channels. Create print sleeves, key art, promotional materials and social assets, adapt content for multiple platforms, manage multiple projects and deadlines, and collaborate with Operations, Sales and Content teams to ensure correct formats and timely uploads.

Senior Ecommerce Manager owns commercial and strategic performance for client accounts, driving trading (conversion, AOV, promotions) and marketing channel strategy (SEO, PPC, social, CRM). Leads forecasting, budget allocation, CRO and analytics (GA4), manages client relationships, delivers reviews/QBRs, and develops a team while collaborating with cross-functional partners to improve site experience and drive growth.