Jobs at THG Ingenuity

Manage end-to-end Value Added Services (VAS) for the Google fulfilment account at Omega site, translating SOPs into warehouse processes, trialling and training teams, planning resourcing, owning QA for VAS activities (including quarantine and shipback), coordinating cross-border returns and documentation, and acting as day-to-day operational contact while maintaining billing documentation and flagging risks.

Manage and deliver CRM email campaigns across client brands, monitor performance, coordinate communications and testing, produce reports and insights, and mentor the Email Executive team to optimise lifecycle retention.

Coordinate daily inbound and outbound transport between THG, Google and 3PL carriers. Serve as primary contact for B2B/B2C operations, ensure documentation accuracy, monitor capacity and compliance, troubleshoot discrepancies, and support process improvements.

Provide on-site and remote support for AutoStore and similar automated fulfilment systems: perform preventative and reactive maintenance, diagnose electrical/mechanical/software faults, optimise system performance, assist with installs/upgrades, maintain records, participate in on-call rota, and ensure H&S compliance while travelling between sites.

Hunter-focused B2B sales role selling fulfilment/logistics solutions to mid and enterprise clients. Own full sales cycle, identify upsell/cross-sell opportunities, build stakeholder relationships, meet revenue targets, collaborate with product/marketing/customer success, maintain CRM records, and provide forecasts. Opportunity to grow into leadership.

Support cost control, financial analysis and monthly management reporting for Commerce and central teams. Assist budgeting, forecasting, KPI reporting, purchase order reviews, variance analysis, controls, and audit support while developing foundations toward ACCA/CIMA and building stakeholder relationships.

Support planning, setup, optimisation, and reporting of paid social campaigns (primarily Meta and TikTok). Collaborate with SEO, Content, Affiliates and Studios to develop and iterate mobile-first creatives, monitor budgets and performance, run QA checks, and deliver data-led insights to improve campaign ROI.

Manage a portfolio of commerce clients, drive account growth and renewals, oversee performance reporting and escalations, manage change requests and commercial P&L awareness, leverage ecommerce data for strategic recommendations, and collaborate cross-functionally to deliver ecommerce solutions.

Lead daily operations of gym, studios, pool and padel facilities to deliver a luxury 5-star member experience. Manage and train leisure staff and freelance partners, drive engagement and commercial performance (padel occupancy, classes, PT), maintain health & safety and facility presentation, run wellbeing programmes and events, and analyse feedback to improve operations and revenue.

Provide 24/7 enterprise-level NOC support: monitor infrastructure, respond to alerts, manage major incidents, coordinate changes, resolve tickets via chat/phone, improve processes, and meet SLAs.

Senior Ecommerce Manager owns commercial and strategic performance for client accounts, driving trading (conversion, AOV, promotions) and marketing channel strategy (SEO, PPC, social, CRM). Leads forecasting, budget allocation, CRO and analytics (GA4), manages client relationships, delivers reviews/QBRs, and develops a team while collaborating with cross-functional partners to improve site experience and drive growth.

Manage end-to-end ecommerce strategy and performance for client accounts, bridging trading and marketing. Own site metrics, trading calendar, promotions, channel budgets, and client communications while coordinating SEO, PPC, Paid Social, CRM, affiliates, and creative teams to drive acquisition, retention, and revenue growth.

Design and produce marketing and release assets across theatrical, home entertainment and digital channels. Create print sleeves, key art, promotional materials and social assets, adapt content for multiple platforms, manage multiple projects and deadlines, and collaborate with Operations, Sales and Content teams to ensure correct formats and timely uploads.

Manage and optimise TikTok Shop across client accounts: set up shops, list and optimise products, coordinate creators/affiliates, track performance, compile reports, and support cross-functional teams to drive social commerce results.

Welcome and check in/out guests, allocate rooms and keys, answer phones and enquiries, process payments, provide concierge services, perform administrative and filing tasks, and maintain professional, high-quality customer service using booking systems.

Partner with fulfilment, warehousing and client operations to deliver financial reporting, budgeting, forecasting and margin analysis. Drive cost control, support client billing, lead month-end close, present business cases, support strategic projects and mentor a team of four finance professionals to improve profitability and operational efficiency.

Lead and optimise digital marketing across THG Ingenuity's GTM solutions, focusing on website strategy (CRO, SEO), CRM and marketing operations, attribution, paid media, lead generation and nurture, reporting and martech integrations. Manage/pay and dotted-line lead channel teams and agency partners to improve lead quality, funnel progression, and campaign ROI while delivering actionable reporting and optimisation recommendations to stakeholders.