Jobs at THG Ingenuity

Coordinate end-to-end interpreting bookings via the company portal, act as primary contact for clients and interpreters, allocate resources, maintain system records for invoicing, provide technical support and training on the booking portal, support onboarding and team collaboration, and meet fulfilment KPIs while managing client queries, feedback, and quality procedures.

Coordinate end-to-end interpreting bookings via the company booking portal, act as the primary contact for clients and interpreters, allocate resources, maintain system records for invoicing and contract analysis, provide technical support and training on the portal, handle queries and complaints per quality procedures, and support team onboarding while meeting fulfilment KPIs.

Own THG Fulfil's largest, most complex account as primary client contact. Run daily governance and reporting, resolve cross-functional escalations end-to-end, triage EDI/integration issues, lead account-specific projects (NPI, VAS, DG flows), and support commercial alignment using operational data and evidence. Requires executive-level stakeholder management and out-of-hours availability during incidents.

Lead and grow new business for THG Studios by prospecting, pitching, negotiating, and closing high-value deals. Develop and execute sales strategy, build senior client and agency relationships, collaborate with cross-functional teams on proposals, represent the studio at events, provide market intelligence, and mentor junior BD team members.

Lead strategic Tier 1 customer accounts to drive retention, renewals, expansion, and ACV growth. Build executive relationships, create and execute account plans, run EBRs/QBRs, manage escalations, oversee delivery and risk mitigation, and coach Customer Success Managers. Own forecasting, pipeline, revenue recognition, and KPI-based performance reporting to ensure measurable customer outcomes and long-term partnership growth.

Own strategic relationships across a portfolio of Tier 2 ecommerce clients, driving adoption, retention, renewals, and ACV growth. Monitor customer health and KPIs, lead escalations and Executive Business Reviews, collaborate cross-functionally, and mentor Customer Success colleagues to ensure delivery and commercial outcomes.

Lead monitoring and optimisation of payment acceptance across methods and markets. Investigate failures, coordinate PSPs, product and tech teams, deliver reporting, run optimisation roadmaps, and measure revenue and customer-experience improvements.

Manage and optimise TikTok Shop across client accounts: set up shops, list and optimise products, coordinate creators/affiliates, track performance, compile reports, and support cross-functional teams to drive social commerce results.

Greet and check in/out guests, manage reservations and payments, handle phone enquiries and administrative tasks, provide concierge services and local information, and maintain professional service standards.

Write, edit, proofread, and publish on-brand content across client websites and digital channels. Apply EEAT/SEO best practices, use SEO tools to monitor performance, manage content in CMSs, collaborate with SEO/brand/account teams, and ensure compliance and quality for regulated clients.

Own weekly forecasting and month-end close activities, produce variance analysis and board packs, build and maintain financial and cashflow models, support reforecast cycles and scenario analysis. Partner with commercial and operational teams on pricing, contract renewals, client profitability and CLM maintenance, and lead ad hoc commercial performance analysis. Drive process improvements, including automation and AI initiatives.

Lead global fulfilment and operational finance, owning budgeting, forecasting, profitability reporting, billing automation, and financial controls. Partner with operations, commercial, and procurement to drive margin improvement, efficiency, and scalable growth while developing a high-performing finance team.

Manage and deliver CRM email campaigns across client brands, monitor performance, coordinate communications and testing, produce reports and insights, and mentor the Email Executive team to optimise lifecycle retention.

Coordinate daily inbound and outbound transport between THG, Google and 3PL carriers. Serve as primary contact for B2B/B2C operations, ensure documentation accuracy, monitor capacity and compliance, troubleshoot discrepancies, and support process improvements.

Hunter-focused B2B sales role selling fulfilment/logistics solutions to mid and enterprise clients. Own full sales cycle, identify upsell/cross-sell opportunities, build stakeholder relationships, meet revenue targets, collaborate with product/marketing/customer success, maintain CRM records, and provide forecasts. Opportunity to grow into leadership.

Manage a portfolio of commerce clients, drive account growth and renewals, oversee performance reporting and escalations, manage change requests and commercial P&L awareness, leverage ecommerce data for strategic recommendations, and collaborate cross-functionally to deliver ecommerce solutions.

Lead daily operations of gym, studios, pool and padel facilities to deliver a luxury 5-star member experience. Manage and train leisure staff and freelance partners, drive engagement and commercial performance (padel occupancy, classes, PT), maintain health & safety and facility presentation, run wellbeing programmes and events, and analyse feedback to improve operations and revenue.

Provide 24/7 enterprise-level NOC support: monitor infrastructure, respond to alerts, manage major incidents, coordinate changes, resolve tickets via chat/phone, improve processes, and meet SLAs.

Senior Ecommerce Manager owns commercial and strategic performance for client accounts, driving trading (conversion, AOV, promotions) and marketing channel strategy (SEO, PPC, social, CRM). Leads forecasting, budget allocation, CRO and analytics (GA4), manages client relationships, delivers reviews/QBRs, and develops a team while collaborating with cross-functional partners to improve site experience and drive growth.

Manage end-to-end ecommerce strategy and performance for client accounts, bridging trading and marketing. Own site metrics, trading calendar, promotions, channel budgets, and client communications while coordinating SEO, PPC, Paid Social, CRM, affiliates, and creative teams to drive acquisition, retention, and revenue growth.