Jobs at THG Ingenuity

Manage enterprise customer relationships for US fulfilment accounts, serving as a trusted partner across fulfilment operations and supply chain. Responsibilities include account growth, renewals, SLA and KPI management, performance reporting, onboarding, escalation resolution, change coordination, P&L oversight, and data-driven customer insights. The role collaborates with operations, technology, automation, project management, finance, and commercial teams while supporting THG Ingenuity’s expansion across the US.

Support SEO and GEO strategies for multiple brands through keyword research, content gap and SERP analysis, technical SEO audits, content optimisation, performance reporting, and site migration support. Collaborate with Paid Media, eCommerce, Content, project teams, and external clients to improve organic visibility, traffic, and revenue. Monitor search algorithm updates, competitors, and AI-driven search trends while building strong stakeholder relationships.

Deliver day-to-day direct-to-consumer ecommerce activity across client accounts. Responsibilities include monitoring performance, creating reports, managing Shopify and THG Ingenuity site updates, supporting promotions and A/B testing, building and QAing email campaigns in THG Personify, managing audience segmentation, and resolving client tickets. The role requires commercial awareness, analytical confidence, attention to detail, strong communication, and a willingness to learn in a fast-paced managed services environment.

Administer and modernize PostgreSQL and SQL Server databases across cloud, hybrid, development, test, and production environments. Responsibilities include security, backups, recovery, replication, high availability, disaster recovery, performance tuning, monitoring, automation, CI/CD, migrations, documentation, and on-call production support. The role works closely with engineering and infrastructure teams to improve reliability and platform capabilities.

Develop machine learning and decision-rule solutions to improve fraud detection, payment authorization, transaction routing, and Finance profitability. Analyze complex datasets, automate processes, enhance data pipelines, and communicate performance insights to stakeholders including C-level leadership. Collaborate with Fraud, Payments, Finance, and Engineering teams using Python, SQL, visualization tools, and Google Cloud Platform.

Leads commercial finance review, client onboarding, contract governance, billing implementation, and financial process automation. Partners with Commercial, Solutions, Operations, Data, and Finance teams to assess profitability, translate contract terms into scalable systems, improve billing accuracy, and support pricing and margin decisions. Manages and develops a four-person finance team covering revenue accounting, client profitability, inventory finance, forecasting, and fixed-cost management.

Support financial performance across fulfilment operations through forecasting, budgeting, operational costing, variance analysis, reporting, pricing models, and business partnering. The role works with site, operations, commercial, and implementation teams to assess profitability, support client onboarding, improve financial controls, and optimize reporting and finance processes.

Leads ecommerce trading, inventory, merchandising, and multi-channel marketing strategy across client accounts. Owns revenue, margin, stock health, product lifecycle, promotional performance, customer insight, and acquisition efficiency. Partners with buying, finance, merchandising, marketing, and operations leaders to align commercial priorities. Manages senior client relationships, cross-functional initiatives, and a team of ecommerce professionals while driving data-led growth, sell-through, profitability, and customer experience improvements.

Own end-to-end ecommerce trading for client accounts, managing trading calendars, inventory, merchandising, product lifecycle, returns reduction, site performance, and coordinated marketing activity. Analyze commercial, customer, product, sales, and stock data to improve conversion, margin, sell-through, and profitability. Collaborate with buying, category, creative, operations, vendors, clients, and channel specialists while leading ecommerce initiatives, reporting, and stakeholder communications.

Lead the database platform strategy, modernization, reliability, and cost optimization across GCP and hybrid infrastructure. Manage a distributed DBA team, oversee 24/7 service operations, and provide hands-on escalation support for performance tuning, replication, failover, migrations, backups, and incident response. Partner with Data Reliability Engineering and senior stakeholders on architecture, capacity planning, automation, CI/CD, vendor management, and technology evaluation.

Own weekly forecasting and month-end close activities, produce variance analysis and board packs, build and maintain financial and cashflow models, support reforecast cycles and scenario analysis. Partner with commercial and operational teams on pricing, contract renewals, client profitability and CLM maintenance, and lead ad hoc commercial performance analysis. Drive process improvements, including automation and AI initiatives.

Provide 24/7 enterprise-level NOC support: monitor infrastructure, respond to alerts, manage major incidents, coordinate changes, resolve tickets via chat/phone, improve processes, and meet SLAs.

Senior Ecommerce Manager owns commercial and strategic performance for client accounts, driving trading (conversion, AOV, promotions) and marketing channel strategy (SEO, PPC, social, CRM). Leads forecasting, budget allocation, CRO and analytics (GA4), manages client relationships, delivers reviews/QBRs, and develops a team while collaborating with cross-functional partners to improve site experience and drive growth.

Design and produce marketing and release assets across theatrical, home entertainment and digital channels. Create print sleeves, key art, promotional materials and social assets, adapt content for multiple platforms, manage multiple projects and deadlines, and collaborate with Operations, Sales and Content teams to ensure correct formats and timely uploads.

Hunter-focused B2B sales role selling fulfilment/logistics solutions to mid and enterprise clients. Own full sales cycle, identify upsell/cross-sell opportunities, build stakeholder relationships, meet revenue targets, collaborate with product/marketing/customer success, maintain CRM records, and provide forecasts. Opportunity to grow into leadership.

Coordinate daily inbound and outbound transport between THG, Google and 3PL carriers. Serve as primary contact for B2B/B2C operations, ensure documentation accuracy, monitor capacity and compliance, troubleshoot discrepancies, and support process improvements.

Manage end-to-end ecommerce strategy and performance for client accounts, bridging trading and marketing. Own site metrics, trading calendar, promotions, channel budgets, and client communications while coordinating SEO, PPC, Paid Social, CRM, affiliates, and creative teams to drive acquisition, retention, and revenue growth.

Own THG Fulfil's largest, most complex account as primary client contact. Run daily governance and reporting, resolve cross-functional escalations end-to-end, triage EDI/integration issues, lead account-specific projects (NPI, VAS, DG flows), and support commercial alignment using operational data and evidence. Requires executive-level stakeholder management and out-of-hours availability during incidents.

Lead monitoring and optimisation of payment acceptance across methods and markets. Investigate failures, coordinate PSPs, product and tech teams, deliver reporting, run optimisation roadmaps, and measure revenue and customer-experience improvements.