Teams at THG Ingenuity

Coordinate end-to-end interpreting bookings via the company portal, act as primary contact for clients and interpreters, allocate resources, maintain system records for invoicing, provide technical support and training on the booking portal, support onboarding and team collaboration, and meet fulfilment KPIs while managing client queries, feedback, and quality procedures.

Coordinate end-to-end interpreting bookings via the company booking portal, act as the primary contact for clients and interpreters, allocate resources, maintain system records for invoicing and contract analysis, provide technical support and training on the portal, handle queries and complaints per quality procedures, and support team onboarding while meeting fulfilment KPIs.

Own THG Fulfil's largest, most complex account as primary client contact. Run daily governance and reporting, resolve cross-functional escalations end-to-end, triage EDI/integration issues, lead account-specific projects (NPI, VAS, DG flows), and support commercial alignment using operational data and evidence. Requires executive-level stakeholder management and out-of-hours availability during incidents.