Jobs at The Mutual Group

Leads hands-on design, development, testing, and production delivery of generative and agentic AI solutions. Builds RAG, automation, knowledge retrieval, developer productivity, and IT operations capabilities; integrates AI with enterprise systems, APIs, data, and cloud services. Ensures security, privacy, observability, evaluation, scalability, and operational readiness while mentoring engineers, documenting reusable patterns, and coordinating technical delivery across architecture, infrastructure, security, data, and business teams.

Lead the enterprise AI Systems Governance Program across multiple insurance carriers. Oversee AI risk assessment, classification, approval, monitoring, model performance, bias detection, vendor AI governance, incident management, and regulatory readiness. Provide broader oversight of cybersecurity governance, data privacy, IT controls, audit preparation, and technology risk reporting. Lead the governance team, collaborate with executive committees and business units, and establish consistent responsible AI practices across member organizations.

Manages a commercial insurance book of business for profitable growth by evaluating and pricing new and renewal risks, preparing quotes, addressing coverage questions, and ensuring regulatory compliance. Builds relationships with agents and distribution partners, monitors portfolio performance, coordinates risk control activities, and drives corrective actions. The role also mentors staff, reviews referrals, conducts peer audits, approves lower-authority underwriting decisions, and supports training and development.

Manages a commercial insurance book of business by evaluating new and renewal risks, pricing and quoting coverage, ensuring profitability and regulatory compliance, and developing agent relationships. Reviews inspections and financial information, coordinates risk control and distribution teams, drives renewal remediation, escalates referrals, and supports portfolio performance. Mentors staff, conducts peer audits, approves lower-level underwriting decisions, and assists with training. The role requires independent judgment, advanced commercial underwriting knowledge, and strong analytical and communication skills.

Performs quarterly Property and Casualty loss and loss adjustment expense reserve analyses, evaluates reserve adequacy and uncertainty, analyzes loss trends, supports financial reporting, audits, regulatory reporting, reinsurance, and capital planning, and improves reserving models, governance, controls, and documentation. Partners with Claims, Finance, Underwriting, and Analytics while communicating recommendations and providing guidance to less experienced actuaries.

Lead infrastructure operations for production AI solutions, translating AI designs into cloud, networking, security, observability, capacity, and operational requirements. Coordinate AWS managed services, infrastructure changes, production readiness, monitoring, incident resolution, and root-cause analysis. Establish reusable infrastructure patterns, dashboards, runbooks, SLIs, SLOs, and governance controls while monitoring AI quality, reliability, cost, drift, and performance.

Leads end-to-end solution design and technical delivery across enterprise insurance applications, including policy administration, billing, ECM, and underwriting systems. Guides development teams, validates technical designs, drives integration consistency, partners with business and architecture stakeholders, mitigates technical risk, and improves system reliability, scalability, and technical quality.

Underwrites and manages a complex commercial lines portfolio serving nonprofit human services organizations and education institutions. Analyzes risks, determines coverage and pricing, manages renewals, drives remediation, ensures regulatory compliance, and develops agent relationships. Advises and mentors underwriting staff, reviews referrals, conducts audits, supports training, and collaborates with risk control and distribution teams to achieve profitable portfolio growth.

Leads enterprise business systems delivery, enhancements, releases, integrations, production support, governance, and continuous improvement. Manages system reliability, operational processes, vendors, risks, budgets, and stakeholder alignment across HR, operations, and IT. Builds and develops teams of developers, analysts, administrators, and configuration specialists while driving measurable improvements in service quality, efficiency, user experience, and risk reduction.

Serves as the first point of contact for customers, agents, and third parties through phone and email. Processes commercial billing requests, claims, policy verifications, and related transactions; researches issues, ensures accuracy, assists with policy and account systems, and coordinates with internal departments to resolve questions. Meets team metrics and service standards, supports special projects, and completes an extensive six-month training program.