Jobs at The Institute of Telecommunications Professionals (The ITP)

Provide first-line IT support through a helpdesk team, handling customer tickets, communicating with users, diagnosing and resolving issues remotely using RMM and ticketing systems. The role also involves collaborating with colleagues, supporting special projects, investigating new technologies and services, and pursuing industry certifications through a Level 3 Information Communication Technician apprenticeship.

Apprentice role combining structured training with practical work in HubSpot CRM configuration, data quality, workflow automation, reporting, integrations and responsible AI solutions. The successful candidate will clean and migrate CRM data, build and test workflows, create dashboards, investigate data issues, support client projects and communicate technical information clearly. Strong attention to detail, logical problem-solving, technology interest and willingness to learn are required; prior platform experience is helpful but not essential.

Provides first-line technical support to customers by troubleshooting telecoms and technology issues, assisting with VoIP phone systems, broadband and networking, maintaining accurate records, and delivering professional customer service. The apprenticeship includes structured training toward a Level 3 Information Communication Technician qualification. The role may involve travel to customer sites and requires a practical, organised and enthusiastic approach to learning.

Entry-level IoT sales/apprenticeship role advising customers and partners on IoT solutions (LoRaWAN, NB-IoT, sensors, gateways, platforms). Handle inbound enquiries, qualify requirements, create proposals and quotes, manage opportunities in CRM, and build relationships with manufacturers and integrators while receiving hands-on training.

Field-based sales role tasked with identifying, developing, and closing new business across London and the Home Counties. Promote Virtua's telecoms and infrastructure services, build client relationships, collaborate with technical teams to design solutions, and maintain accurate pipeline and CRM reporting to meet revenue targets.

Entry-level IoT Solutions Consultant Apprentice handling inbound enquiries, consulting with customers and partners to define IoT solutions, producing proposals and quotations, managing opportunities in CRM, and liaising with manufacturers. Receive training in LoRaWAN, NB‑IoT, sensors, gateways, platforms, consultative selling and CRM over an 18-month apprenticeship.