Apprentice First Line Support Engineer

Job Description – Apprentice First Line Support Engineer

The Opportunity

Our client is recruiting for an Apprentice First Line Support Engineer to join their team in Bishops Stortford Herts.

The Level 3 Information Communication Technician apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Position

Job Title:

Apprentice First Line Support Engineer

Apprenticeship Course:

Level 3 Information Communication Technician

Apprenticeship Duration:

13 months + Assessment

Location:

Bishops Stortford Herts – CM23

Working Hours:

Monday – Friday

Salary:

£18,000

Excellent opportunity for you to join this support help desk team and work in a varied and busy professional environment.

The Business:

Established over 30 years with an enviable reputation for exceeding customer expectations, and low staff turnover, they require an engineer to join their Support & Services team.

Recognised as the longest established MSP in the area they offer a wealth of IT services such as - PC Support, IT Security & Hosted Services, Field Services and much more to diverse businesses both locally and throughout the UK. 

We have been massively successful with apprentices over the past years. We’ve successfully trained up 6 members of staff from apprentices. Most of which have been taken on as full-time employees following their training! We pride ourselves on creating an environment which supports development of young IT professionals.

The Role:

You will be working alongside the team of currently, 9 support staff. Taking support tickets from customers, communicating with the users, listening, and resolving their issues by remote access via their RMM and ticketing system. Work on special projects, investigating new technology and services. Collaborating with other team members and individually. They encourage staff to further their certifications by mentoring and paying fees. The team work closely together providing a great working environment.

Benefits:

·       Personalised ‘Development Plan’ allowing you and management to collaborate on your future development. This includes certifications you aim to complete, customer service training and Helpdesk KPIs. Each level of the development plan that is completed is rewarded with salary increases.

·       Flexible & Remote Working - Once trained, your work schedule will allow both remote working and office.

·       Full Private Medical insurance for all employees.

·       Regular staff socials

·       Kitted out staff room for breaks – Pool table, chilled drinks fridge.

·       Holiday loyalty program – Increased holiday allowance for long standing staff members.

·       Free parking

Required Skills:

·       Strong communication skills / Excellent telephone manner

·       Knowledge of Windows OS and Microsoft Office packages.

·       Ability to think on your feet and solve any complex issues with empathy.

·       Keen to learn.

·       Desire to gain further industry recognised qualifications (With assistance from the company)

Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.

About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.

The ITP are working on behalf of a third party to advertise their vacancy.  By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.

Safeguarding and Values Commitment

The ITP is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment. Successful appointment to this role will require satisfactory completion of recruitment checks.

At the ITP, we are fully committed to safeguarding and promoting the welfare of all learners and creating a safe, inclusive, and respectful workplace. We expect every team member to:

• Uphold and champion our values, code of conduct, and safeguarding principles.
  
• Take personal responsibility for understanding and adhering to all safeguarding procedures and policies.
  
• Promote a culture of safety and wellbeing through a proactive “do no harm” approach.
  
• Recognise and act on their responsibility in supporting, strengthening, and enforcing safeguarding practices across all areas of work.
  
• Understand and meet any role-specific safeguarding duties — including, in this position, actively identifying and reporting concerns, engaging in relevant training, and modelling safe and inclusive behaviours in all apprentice interactions.
  
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At the ITP, our company culture is important to us, and all employees and consultants are expected to operate in line with our values:

·       We change lives - We strive to make a difference for our apprentices, clients, members, ourselves, and our team on a daily basis. We push for diversity and inclusion in our industry by challenging perceptions. We embrace individuality. We believe that everyone is equally important.

·       We are genuine and honest - We breed trust amongst clients, apprentices, members, and the team. We take responsibility for our words, actions, and results. We are human. We encourage one another through honesty and transparency.

·       We are innovative and unique - We are empowered by innovation. We strive to make the impossible, possible. We are proud to be the only organisation of our kind, of who we are and how we got here.

·       We are Personable - We remind ourselves what it’s like to be in others shoes. We have authentic conversations; we are real and so are our relationships.

·       We are stronger united - We share our knowledge and experiences. We celebrate one another on our achievements. We value and encourage one another because we win or lose as a team.