Jobs at The Flagship Group, Ltd.

Coordinate and deliver training activities: schedule courses, manage bookings and attendance, maintain LMS records, monitor compliance, support learners and providers, produce learning reports, and handle related admin and procurement tasks.

Support tenants to manage rent accounts and avoid debt by proactively contacting customers, completing income/expenditure assessments, creating tailored action plans, assisting with welfare benefits and applications, signposting external support, managing cases to resolution, and keeping accurate records while collaborating with colleagues.

As a Planner, ensure compliance with Awaabs Law while providing efficient repair services. Handle scheduling complex repairs, record data, and deliver excellent customer service to tenants.

Provide empathetic, accurate customer support across phone, email and live chat for housing and repairs queries. Own interactions, resolve issues, and signpost sensitive cases, working shifts in an office-based contact centre environment.

Lead and manage a planning team to deliver efficient, customer-focused repairs services. Oversee day-to-day operations, coach staff, analyze performance data, drive continuous improvement, ensure data quality and regulatory compliance, support complex scheduling and act as escalation point for operational issues.

Design and deliver high-quality branded assets across print, digital and social. Support visual identity development, manage multiple projects end-to-end, maintain brand consistency, collaborate with stakeholders and external suppliers, and ensure accessible, on-brand creative outputs.

Serve as first point of contact for tenants, triage and resolve queries, provide advice, escalate complex cases, maintain accurate records, support housing team administration, and ensure compliant, empathetic service delivery while developing housing management knowledge.

Lead and develop a team of Customer Services Advisors, manage day-to-day contact centre operations, drive performance via KPIs and data analysis, coach staff, collaborate with operations and cross-functional teams, and lead continuous improvement to enhance customer experience.

Coordinate and schedule repair appointments, amend works orders, allocate jobs to contractors, monitor progress and contractor performance, support planners and operational teams, handle tenant calls and emails, maintain accurate records, and perform administrative tasks to ensure efficient repairs and excellent customer service.

As an Electrician, you will handle electrical repairs, maintenance, testing, and installations across multiple properties, ensuring high standards and customer satisfaction.