Jobs at The Flagship Group, Ltd.

Provides administrative and first-line support to HR Business Partners, colleagues, managers, and candidates. Responsibilities include handling HR queries, supporting employee relations cases, maintaining confidential records and HR systems, producing reports, coordinating with recruitment and payroll teams, and improving HR processes and colleague experience.

Coordinates repair and maintenance appointments, allocates damp and mould cases to operatives, plans complex repair work, and handles tenant communications and complaints. Maintains accurate operational records, supports reporting, meets deadlines and performance targets, and contributes to service improvements. The role requires strong organisation, attention to detail, customer service, communication, and confidence using scheduling and operational software systems.

Manage the end-to-end re-letting of homes, including property viewings, customer assessments, tenancy sign-ups, payment arrangements, mutual exchanges, and safeguarding support. Liaise with prospective tenants, local authorities, contractors, and internal teams to minimise void periods and ensure homes are ready to let. Identify customer support needs, promote sustainable tenancies, and maintain compliance with housing legislation and company policies.