Teams at The Flagship Group, Ltd.

Build relationships with customers, including vulnerable individuals, to secure access for compliance inspections, servicing, and safety activities. Coordinate with internal teams, contractors, legal representatives, and external agencies to resolve access challenges, maintain accurate records, communicate visit details, reduce compliance risk, and support regulatory obligations across housing properties.

Supports retrofit programme administration, including PAS 2035 documentation, customer communication, appointment scheduling, record maintenance, invoicing, and contractor coordination. Maintains accurate spreadsheets, databases, project systems, and compliance records while helping deliver energy efficiency improvements and the organisation’s Net Zero 2050 strategy.

Support tenants throughout home retrofit projects by serving as their primary contact, communicating through visits and written channels, coordinating with project teams and contractors, assisting vulnerable customers, gathering feedback, and improving the customer experience. The role requires strong relationship-building, organization, empathy, and customer service skills, with desirable knowledge of energy efficiency, PAS 2035, and domestic energy improvements.