Teams at The Faulkner Automotive Group

Respond to online customer inquiries about inventory, features and pricing; qualify leads, schedule dealership appointments, follow up with leads and customers, and support sales team to close deals. Maintain up-to-date inventory and promotions information.

Serve customers by demonstrating and configuring Maserati vehicle technology, delivering tailored product presentations, handling customer calls and follow-up, and managing dealership social media. Provide exceptional customer service and collaborate with the sales team to support vehicle delivery and client satisfaction.

Lead digital marketing strategy and execution across paid media, OEM and third-party platforms; optimize website conversion and digital retailing; manage external partners; analyze performance to improve ROI; mentor two direct reports; collaborate with dealership leadership to align marketing with sales.