Jobs at Ten Lifestyle Group

Evaluates customer interactions against quality standards, documents findings, provides actionable feedback, identifies trends, and supports service improvement initiatives. The role leads client-facing call listening sessions, prepares quality reporting, supports complaint and escalation handling, collaborates with Operations and Training, and contributes to audits, calibration, onboarding, and quality projects. It requires strong communication, analytical judgment, attention to detail, and experience in contact center, quality assurance, and travel-related customer service environments.

Evaluates customer interactions against quality standards, documents findings, provides actionable feedback, identifies trends, and supports service improvement initiatives. Leads client-facing call listening sessions, prepares quality reporting, supports complaint and escalation handling, and collaborates with Operations, Training, and Client Services. The role also contributes to audits, calibration, onboarding, quality projects, and operational support while maintaining objectivity, confidentiality, and consistency.

Processes member payments, refunds, receipts, merchant settlements, and ledger entries across travel and lifestyle membership books. Supports reconciliations, month-end close, journal preparation, audit requests, and accounts payable queries. Maintains financial trackers and process documentation, provides coverage across books, escalates balance-sheet issues, and assists finance systems and ad hoc projects while developing toward an accountant role.

Own day-to-day and month-end accounting for multiple international entities, including balance sheet substantiation, reconciliations, intercompany accounting, journal postings, regulatory submissions, payment queries, and audit support. The role requires maintaining accurate control accounts, investigating variances, meeting fixed close deadlines, and communicating clearly with global finance teams and external partners. It is Cape Town-based with at least two office days per week.

Handle complex leisure travel requests for premium members in English, Cantonese, and Mandarin. Arrange flights, hotels, villas, transport, cruises, private aviation, and VIP services using GDS technology. Create tailored travel proposals, itineraries, documentation, and bookings while maintaining accurate records. Deliver personalized customer service, build member and supplier relationships, cross-sell lifestyle services, and manage multiple time-sensitive requests across flexible day and evening shifts.

Drive membership sales to high-net-worth and ultra-high-net-worth prospects by generating leads, networking, managing the full sales cycle, meeting revenue targets, and supporting first-year renewals. Build trusted customer relationships, maintain CRM records, research market opportunities, communicate Ten’s value proposition, and collaborate with marketing, proposition, and service delivery teams to ensure strong member experiences and retention.

Supports product operations through platform configuration, quality assurance testing, documentation, release notes, backlog maintenance, reporting, and user feedback analysis. The intern shadows a Senior Product Manager during agile ceremonies and contributes to product delivery, discovery, and process improvement while gaining exposure to product strategy and cross-functional collaboration.

Design, build, deploy, and monitor scalable AI systems used across the business and by millions of members. Collaborate with product, data, and platform teams to deliver reliable software frequently. Apply software engineering, machine learning, generative AI, distributed systems, cloud infrastructure, DevOps, observability, automated testing, and performance optimization practices. Evaluate technical solutions with consideration for cost and timelines, while contributing to AI agents and multi-agent workflows.

Design end-to-end web and mobile concierge experiences for high-net-worth and corporate members. Create intuitive AI-powered assistant, chatbot, and recommendation interfaces; translate complex services into premium user experiences; collaborate with research, product, and engineering; iterate using feedback and behavioral data; and help establish design processes and systems.

Curate bespoke luxury travel itineraries for high-net-worth clients, manage private member relationships, acquire new clients, host networking events, coordinate with travel partners and internal teams, and ensure seamless delivery of exclusive experiences. The role requires discretion, exceptional organization, adaptability, global luxury travel expertise, and availability for round-the-clock client service.

Design, build and maintain end-to-end scalable data infrastructure and pipelines. Ensure data quality, governance, modelling, and reliable delivery via APIs and feeds. Optimize database performance, support analytics and roadmap decisions, and apply DevOps and IaC practices in cloud environments.

Own end-to-end recruitment across designated regions, including sourcing, screening, interviews, offers, pre-employment checks, and onboarding coordination. Partner with hiring managers and global talent teams to deliver hiring campaigns, improve recruitment processes, manage costs, report performance metrics, build talent pipelines, and strengthen employer brand. The role requires strong stakeholder communication, compliance knowledge, analytical ability, and experience managing multiple vacancies across a fast-paced, potentially international environment.

Build trusted relationships with high-net-worth members and design bespoke luxury travel experiences. Private Travel Managers curate tailor-made journeys, arrange personalized details, identify exceptional destinations and hidden gems, and deliver high-touch service in a fast-moving environment. The role involves managing a select member portfolio while contributing to Ten’s premium private travel offering.

Lead end-to-end CRM strategy and execution to drive engagement, retention, and lifetime value. Plan, build, and optimise email campaigns and automated journeys, leveraging data-driven segmentation, personalization, and testing. Partner with Marketing, Product, Data, CS, and Tech to measure performance, ensure compliance, and improve commercial KPIs through scalable CRM solutions.

Lead end-to-end CRM strategy and execution across email and CRM channels. Design, build and optimise automated, personalised journeys; drive segmentation, testing, performance measurement, and stakeholder alignment to improve engagement, retention, and commercial KPIs while ensuring compliance and governance.

Lead market strategy and commercial execution across LAC: identify opportunities, build regional partnerships, shape proposition and product roadmaps, drive launches and revenue, and advise stakeholders with market insights to grow member engagement and commercial outcomes.

Serve as a dedicated travel partner for HNW Arabic-speaking clients: design bespoke luxury itineraries, manage complex bookings via GDS, negotiate with premium suppliers, ensure VIP benefits, advise on global and halal-friendly options, and collaborate cross-functionally to deliver seamless, high-touch service.

Design bespoke luxury itineraries and manage elite client relationships for HNW/UHNW members. Acquire clients, host events, collaborate with internal teams and DMCs, ensure flawless execution, and provide discreet, 24/7 service using advanced travel tools.

Own and grow Ten's travel partnerships across Latin America: negotiate and manage supplier agreements, drive commission revenue, develop travel programmes, improve partner journeys and internal processes, support campaigns, reporting and partner engagement activities to deliver member-facing travel benefits.

Serve as first point of contact for premium customers during overnight Dubai hours, handling end-to-end luxury travel and lifestyle requests in Arabic and English. Advise by phone and email, create tailor-made itineraries and offers, manage bookings (flights, hotels, restaurants, events, yachts), process visas and billing, and proactively promote exclusive events and promotions.