Jobs at Ten Lifestyle Group

Provides first-line digital support for non-travel member queries, troubleshooting platform issues, resolving bookings and benefit redemptions, and managing changes or cancellations. Coordinates events, offers, partner communications, eligibility checks, and fulfilment. Uses CRM, Jira, Tableau, Genesys, and platform tools to log issues, monitor trends, support testing, and improve digital journeys. Requires excellent written English, problem-solving, organisation, discretion, and premium customer service experience.

Provide personalised lifestyle, travel, retail and entertainment concierge services to members in English, Mandarin and Cantonese. Research and source solutions, communicate with members and suppliers, manage multiple requests, and maintain high service quality across day and evening shifts. Build destination and lifestyle knowledge, share best practices, and collaborate with multicultural teams across the APAC and global network.

Design end-to-end web and mobile concierge experiences for high-net-worth and corporate members. Create intuitive AI-powered assistant, chatbot, and recommendation interfaces; translate complex services into premium user experiences; collaborate with research, product, and engineering; iterate using feedback and behavioral data; and help establish design processes and systems.

Own the engagement and distribution strategy for Ten Private Travel. Build HNW and UHNW client pipelines, develop acquisition campaigns, create premium content, establish partnerships and distribution channels, deliver VIP events, analyze market and CRM insights, and support proposition development. The role combines luxury relationship-building, commercial growth, strategic planning, hands-on execution, and stakeholder management across marketing, sales, product, creative, content, and service teams.

Curate bespoke luxury travel itineraries for high-net-worth clients, manage private member relationships, acquire new clients, host networking events, coordinate with travel partners and internal teams, and ensure seamless delivery of exclusive experiences. The role requires discretion, exceptional organization, adaptability, global luxury travel expertise, and availability for round-the-clock client service.

Design, build and maintain end-to-end scalable data infrastructure and pipelines. Ensure data quality, governance, modelling, and reliable delivery via APIs and feeds. Optimize database performance, support analytics and roadmap decisions, and apply DevOps and IaC practices in cloud environments.

Own end-to-end recruitment across designated regions, including sourcing, screening, interviews, offers, pre-employment checks, and onboarding coordination. Partner with hiring managers and global talent teams to deliver hiring campaigns, improve recruitment processes, manage costs, report performance metrics, build talent pipelines, and strengthen employer brand. The role requires strong stakeholder communication, compliance knowledge, analytical ability, and experience managing multiple vacancies across a fast-paced, potentially international environment.

Build trusted relationships with high-net-worth members and design bespoke luxury travel experiences. Private Travel Managers curate tailor-made journeys, arrange personalized details, identify exceptional destinations and hidden gems, and deliver high-touch service in a fast-moving environment. The role involves managing a select member portfolio while contributing to Ten’s premium private travel offering.

Lead end-to-end CRM strategy and execution to drive engagement, retention, and lifetime value. Plan, build, and optimise email campaigns and automated journeys, leveraging data-driven segmentation, personalization, and testing. Partner with Marketing, Product, Data, CS, and Tech to measure performance, ensure compliance, and improve commercial KPIs through scalable CRM solutions.

Lead end-to-end CRM strategy and execution across email and CRM channels. Design, build and optimise automated, personalised journeys; drive segmentation, testing, performance measurement, and stakeholder alignment to improve engagement, retention, and commercial KPIs while ensuring compliance and governance.

Lead market strategy and commercial execution across LAC: identify opportunities, build regional partnerships, shape proposition and product roadmaps, drive launches and revenue, and advise stakeholders with market insights to grow member engagement and commercial outcomes.

Advise German- and English-speaking premium clients on luxury travel by phone and email. Manage inquiries from quotations through billing, make airline and hotel reservations using GDS systems, and create tailored offers, travel documents, and itineraries. Promote exclusive travel offers while delivering highly personalized service. The role requires strong global destination knowledge, several years of travel-industry experience, C2 German and English, schedule flexibility, and legal authorization to work in South Africa without sponsorship.

Advise German- and English-speaking premium clients on luxury travel by phone and email. Prepare quotes, handle billing, make airline and hotel reservations, create tailored offers and itineraries, and arrange travel documents. Promote exclusive offers while delivering highly personalized service. Requires several years of travel-industry experience, hands-on booking and client-advising expertise, GDS knowledge, and flexibility to work varied shifts in South Africa.

Advise premium cardholders in German and English on luxury individual travel. Manage inquiries from quotation through billing, make airline and hotel reservations, create tailored offers and itineraries, prepare travel documents, and sell exclusive promotions. The role requires relevant travel-industry experience, GDS knowledge, strong service skills, and the flexibility to work scheduled shifts from Spain.

As a Travel Lifestyle Consultant, you will advise premium clients in French and English, manage bookings, create itineraries, and provide exceptional travel experiences.

Serve as a dedicated travel partner for HNW Arabic-speaking clients: design bespoke luxury itineraries, manage complex bookings via GDS, negotiate with premium suppliers, ensure VIP benefits, advise on global and halal-friendly options, and collaborate cross-functionally to deliver seamless, high-touch service.

Design bespoke luxury itineraries and manage elite client relationships for HNW/UHNW members. Acquire clients, host events, collaborate with internal teams and DMCs, ensure flawless execution, and provide discreet, 24/7 service using advanced travel tools.

Produce, edit, and optimize multimedia content across channels; manage content lifecycle, publishing, metadata, and discoverability; apply content design; use AI tools; monitor performance; support governance; mentor junior staff.

Own and grow Ten's travel partnerships across Latin America: negotiate and manage supplier agreements, drive commission revenue, develop travel programmes, improve partner journeys and internal processes, support campaigns, reporting and partner engagement activities to deliver member-facing travel benefits.

Serve as first point of contact for premium customers during overnight Dubai hours, handling end-to-end luxury travel and lifestyle requests in Arabic and English. Advise by phone and email, create tailor-made itineraries and offers, manage bookings (flights, hotels, restaurants, events, yachts), process visas and billing, and proactively promote exclusive events and promotions.