Jobs at Ten Lifestyle Group

Supports product operations through platform configuration, quality assurance testing, documentation, release notes, backlog maintenance, reporting, and user feedback analysis. The intern shadows a Senior Product Manager during agile ceremonies and contributes to product delivery, discovery, and process improvement while gaining exposure to product strategy and cross-functional collaboration.

Lead end-to-end CRM strategy and execution to drive engagement, retention, and lifetime value. Plan, build, and optimise email campaigns and automated journeys, leveraging data-driven segmentation, personalization, and testing. Partner with Marketing, Product, Data, CS, and Tech to measure performance, ensure compliance, and improve commercial KPIs through scalable CRM solutions.

Owns end-to-end CRM strategy, campaigns, automated customer journeys, personalization, segmentation, testing, and optimization across email and other channels. Uses customer data and performance insights to improve engagement, conversion, retention, revenue, and lifetime value. Partners with Marketing, Product, Data, Technology, Legal, and Customer Experience teams while ensuring privacy compliance, governance, and high-quality campaign delivery.

Owns CRM strategy and end-to-end campaign delivery across email and other channels. Designs automated customer journeys, personalized content, segmentation, testing, and optimization programs to improve engagement, conversion, retention, revenue, and lifetime value. Analyzes performance, develops measurement frameworks, ensures privacy and governance compliance, and partners with Marketing, Product, Data, Technology, Legal, and Customer Experience teams.

Owns CRM strategy and end-to-end delivery of personalized email campaigns, automated customer journeys, segmentation, testing, and optimization. The role uses customer data and performance insights to improve engagement, conversion, retention, and lifetime value. It partners with Marketing, Product, Data, Technology, Legal, and Customer Experience teams while ensuring privacy compliance, governance, and reliable campaign execution.

Owns CRM and email marketing campaigns, including lifecycle journeys, segmentation, personalization, testing, deployment, and performance analysis. The role serves as the organization’s Braze expert, using customer data and automation to improve engagement, retention, and loyalty. Responsibilities include creating email content, optimizing customer journeys, reporting on campaign impact, and identifying new platform capabilities. The position is hybrid in Cape Town.

Create, research, write, edit, proofread, and adapt multilingual content for Brazilian clients across travel, dining, retail, entertainment, lifestyle, and exclusive experiences. Produce articles, guides, offers, eCRM communications, and platform content while maintaining editorial standards and brand voice. Collaborate with stakeholders, manage deadlines, support digital content production, and use AI-assisted tools to improve workflows.

Support global workforce planning by analyzing historical data, forecasting volumes, calculating staffing needs, creating schedules, monitoring queue and SLA performance, and managing rota changes. Maintain Genesys configurations, investigate service failures, coordinate absence and overtime coverage, produce recurring and ad hoc reports, and recommend efficiency improvements. Collaborate with operations, IT, senior workforce planners, and regional stakeholders to support business growth, events, software implementations, and cost-effective service delivery.

Own and grow live-entertainment and lifestyle supplier partnerships across APAC. Negotiate contracts, monitor partner performance and redemption data, drive member engagement and revenue, support regional lifestyle teams, lead projects and line-manage staff, and collaborate with marketing, client services and senior stakeholders to improve NPS and commercial outcomes.

Evaluates customer interactions against quality standards, documents findings, provides actionable feedback, identifies trends, and supports service improvement initiatives. The role leads client-facing call listening sessions, prepares quality reporting, supports complaint and escalation handling, collaborates with Operations and Training, and contributes to audits, calibration, onboarding, and quality projects. It requires strong communication, analytical judgment, attention to detail, and experience in contact center, quality assurance, and travel-related customer service environments.

Evaluates customer interactions against quality standards, documents findings, provides actionable feedback, identifies trends, and supports service improvement initiatives. Leads client-facing call listening sessions, prepares quality reporting, supports complaint and escalation handling, and collaborates with Operations, Training, and Client Services. The role also contributes to audits, calibration, onboarding, quality projects, and operational support while maintaining objectivity, confidentiality, and consistency.

Drive membership sales to high-net-worth and ultra-high-net-worth prospects by generating leads, networking, managing the full sales cycle, meeting revenue targets, and supporting first-year renewals. Build trusted customer relationships, maintain CRM records, research market opportunities, communicate Ten’s value proposition, and collaborate with marketing, proposition, and service delivery teams to ensure strong member experiences and retention.

Design end-to-end web and mobile concierge experiences for high-net-worth and corporate members. Create intuitive AI-powered assistant, chatbot, and recommendation interfaces; translate complex services into premium user experiences; collaborate with research, product, and engineering; iterate using feedback and behavioral data; and help establish design processes and systems.

Design, build and maintain end-to-end scalable data infrastructure and pipelines. Ensure data quality, governance, modelling, and reliable delivery via APIs and feeds. Optimize database performance, support analytics and roadmap decisions, and apply DevOps and IaC practices in cloud environments.

Own end-to-end recruitment across designated regions, including sourcing, screening, interviews, offers, pre-employment checks, and onboarding coordination. Partner with hiring managers and global talent teams to deliver hiring campaigns, improve recruitment processes, manage costs, report performance metrics, build talent pipelines, and strengthen employer brand. The role requires strong stakeholder communication, compliance knowledge, analytical ability, and experience managing multiple vacancies across a fast-paced, potentially international environment.

Lead market strategy and commercial execution across LAC: identify opportunities, build regional partnerships, shape proposition and product roadmaps, drive launches and revenue, and advise stakeholders with market insights to grow member engagement and commercial outcomes.

Own and grow Ten's travel partnerships across Latin America: negotiate and manage supplier agreements, drive commission revenue, develop travel programmes, improve partner journeys and internal processes, support campaigns, reporting and partner engagement activities to deliver member-facing travel benefits.

Lead and grow strategic corporate client relationships across Latin America, acting as a trusted senior advisor. Drive regional account plans, revenue growth, renewals, and profitability while using CRM and data insights to improve personalization, retention, and member engagement. Own governance, executive reporting, service recovery, and cross-functional coordination with Service Delivery, Finance, and Marketing.

As a Premium Travel Lifestyle Manager, you will design and manage bespoke luxury travel itineraries for high-net-worth Arabic-speaking clients, focusing on personalized service, strong supplier relationships, and cultural awareness.

The Senior Product Manager will lead the strategy and development of the discovery experience for Ten's services, leveraging AI and data analytics for personalization, while mentoring junior team members and collaborating with cross-functional teams.