Teams at Ten Lifestyle Group

Lead and scale a global CRM operating model, govern programme delivery, optimize campaign automation and personalisation, partner with Product/Data/Tech, manage multi-market execution, and drive performance reporting and continuous improvement.

Lead end-to-end CRM strategy and execution to drive engagement, retention, and lifetime value. Plan, build, and optimise email campaigns and automated journeys, leveraging data-driven segmentation, personalization, and testing. Partner with Marketing, Product, Data, CS, and Tech to measure performance, ensure compliance, and improve commercial KPIs through scalable CRM solutions.

Lead end-to-end CRM strategy and execution across email and CRM channels. Design, build and optimise automated, personalised journeys; drive segmentation, testing, performance measurement, and stakeholder alignment to improve engagement, retention, and commercial KPIs while ensuring compliance and governance.