Jobs at In-Telecom

First point of contact for incoming service requests: answer calls, create accurate tickets, schedule and dispatch technicians and subcontractors, monitor and adjust field schedules, confirm appointments, escalate urgent issues, maintain ticket status and documentation, and support reporting and resource planning to ensure timely, coordinated field service delivery.

Serve as first point of contact for service requests, create accurate tickets, schedule and dispatch technicians and subcontractors, maintain field schedule visibility, communicate updates, escalate urgent issues, and support reporting and resource planning to ensure timely, well-coordinated client service.

Manage full-cycle recruiting for technical, professional, and administrative roles: source candidates, screen and coordinate interviews, maintain ATS records, support onboarding, compliance, and culture/engagement initiatives in the Arlington office.

Serve as a Strategic Technology Advisor driving executive-level IT, cybersecurity, cloud, and lifecycle strategy. Proactively identify operational risks, own retention and NRR, orchestrate internal teams, and guide multi-stakeholder technology initiatives to measurable business outcomes.

Act as a strategic technology advisor driving executive conversations, identifying operational and security risks, aligning IT/cloud/cyber strategies to business outcomes, owning retention and growth, and coordinating cross-functional teams to deliver measurable client results.

Perform MSP client onboarding and professional services projects: discover and document environments, deploy MSP platforms, execute Microsoft 365/Azure/Entra ID/Intune and infrastructure migrations, configure networking, servers, endpoints and security, validate and document work, and hand off to service teams while coordinating with project managers and vendors.

Provide strategic IT leadership and presales solution design for SMB and mid-market clients. Partner with CSMs to create multi-year roadmaps, budgets, governance, and QBRs. Design and scope Azure (IaaS/PaaS, VMs, networking, AD/Entra, security, backup, cost optimization) and SharePoint Online solutions (migrations, governance, permissions, workflows). Produce proposals, SOWs, POCs, and train teams while recommending technology adoption aligned to the company stack.

Provide vCIO strategic IT leadership and presales solutions architecture for SMBs, focusing on Azure and SharePoint. Design cloud and collaboration solutions, guide migrations and adoption, create roadmaps/QBRs, scope/pricing, produce proposals/SOWs, run POCs, and support CSMs with training and governance to align technology investments with business goals.

Serve as a Virtual CIO and Solutions Architect delivering strategic IT leadership and presales Azure and SharePoint solution design for SMB clients. Create roadmaps, QBRs, budgets, governance, migrations, technical proposals, and proof-of-concepts while supporting CSMs and ensuring alignment of technology investments with business goals.

Outside Business Account Executive responsible for prospecting, building client relationships, presenting and negotiating managed-IT services, maintaining CRM pipeline, reporting sales forecasts, and collaborating cross-functionally to meet quota.

Lead, coach, and develop a sales team to meet targets; manage KPIs/scorecards and Salesforce usage; oversee forecasting, pipeline visibility, and sales processes; approve quotes and service agreements; collaborate with leadership and other departments to drive revenue in tech services.

Outside sales role focused on prospecting, building client relationships, presenting and negotiating managed IT services, managing a sales pipeline/CRM, collaborating cross-functionally, and meeting quota through territory development and market research.

Outside sales role targeting organizations to sell managed IT services. Generate leads, build and maintain client relationships, deliver presentations and demos, negotiate contracts, manage pipeline and CRM, collaborate cross-functionally, and stay current on industry trends to meet quota.