Jobs at In-Telecom

Provides strategic IT leadership and presales solution architecture for SMB and mid-market clients. Responsibilities include developing technology roadmaps, assessing infrastructure, designing and pricing Azure and SharePoint solutions, leading migrations, creating proposals and statements of work, supporting proof-of-concept deployments, advising executives, and guiding governance, security, adoption, and cost optimization strategies.

Manage MSP client onboarding projects from kickoff through transition to Service Delivery and Network Operations. Coordinate clients, technical teams, vendors, schedules, budgets, documentation, deployments, and testing. Track risks, dependencies, resources, financial variances, and completion dates while serving as the primary client contact. Ensure managed IT services and onboarding requirements are fully implemented and documented before final handoff.

Manage managed-service client onboarding projects from kickoff through transition to Service Delivery and Network Operations. Coordinate clients, technical teams, vendors, and internal stakeholders while managing schedules, resources, budgets, documentation, risks, dependencies, and timelines. Oversee deployment and validation of managed IT services, including endpoint management, security, backup, monitoring, MFA, and email security. Lead project meetings and ensure onboarding requirements are completed for successful handoff.

Manages client relationships, retention, renewals, product adoption, quarterly reviews, and account growth. Serves as the primary client contact, develops tailored solutions, identifies expansion opportunities, and coordinates ITC services to deliver strong customer experiences. Requires account management experience, business judgment, organization, analytical problem-solving, and familiarity with IT environments, Salesforce, ticketing systems, and sales.

Leads company-wide technology strategy, architecture, platforms, cybersecurity, AI, automation, and innovation. Develops multi-year roadmaps, technical standards, governance, lifecycle strategies, and measurable technology investments. Oversees technology leaders and technical SMEs while partnering with Operations, Client Success, Revenue, and Cybersecurity to translate strategy into scalable capabilities and client offerings. Builds organizational capability, drives automation, evaluates emerging technologies, and ensures technology initiatives deliver measurable business value.

Provides Level 2 escalation support across Microsoft 365, Windows, servers, identity, networking, applications, and endpoints in multiple client environments. Responsibilities include troubleshooting, systems administration, monitoring, root-cause analysis, documentation, client communication, change management, small technical projects, on-call support, and mentoring Level 1 technicians. The role requires strong technical judgment, ownership, communication, and knowledge of Microsoft and networking technologies.

Designs, implements, and manages Microsoft 365 collaboration, identity, security, compliance, and governance solutions. Leads SharePoint, Entra ID, Exchange Online, Teams, OneDrive, migration, and automation projects from planning through stabilization. Provides client consulting, technical leadership, training, documentation, security policy implementation, and post-project handoff. Mentors junior engineers and collaborates with cybersecurity, infrastructure, and support teams.

Perform MSP client onboarding and professional services projects: discover and document environments, deploy MSP platforms, execute Microsoft 365/Azure/Entra ID/Intune and infrastructure migrations, configure networking, servers, endpoints and security, validate and document work, and hand off to service teams while coordinating with project managers and vendors.

Hunt and close new commercial electronic security business within an assigned territory. Prospect, conduct frequent in-person meetings, build pipelines in CRM, create tailored proposals, collaborate with engineering and project teams, negotiate and close complex solution sales, and grow accounts through upsell and cross-sell while maintaining market awareness.

Lead, coach, and develop a sales team to meet targets; manage KPIs/scorecards and Salesforce usage; oversee forecasting, pipeline visibility, and sales processes; approve quotes and service agreements; collaborate with leadership and other departments to drive revenue in tech services.