Jobs at Tekmetric

Leads the customer support organization across phone, chat, email, and AI-assisted channels. Owns customer satisfaction, quality assurance, operational efficiency, staffing, forecasting, escalation processes, training, career paths, and leadership development. Partners with Product, Engineering, Customer Success, Sales, and Operations to improve resolution quality, reduce contact volume, address root causes, and scale support. Reports performance and strategic recommendations to executive leadership while driving a multi-year support roadmap.

Own Tekmetric’s IT function, including systems, endpoints, identity, SaaS, office infrastructure, support, and security. Lead a small team, establish technical direction, automate workflows, manage SSO and device platforms, partner on security operations, support office technology, build scalable controls, and manage the IT budget. The role is hands-on and requires strong technical contribution across automation, infrastructure administration, incident response, and identity management.

Own product marketing execution for an assigned product area, including customer and competitive research, positioning and messaging, go-to-market launches, sales enablement, pricing and packaging input, and performance measurement. The role partners cross-functionally with Product, Sales, Customer Success, Demand Generation, and Revenue Enablement to improve adoption, win rates, pipeline influence, and expansion outcomes.

Own product marketing for an assigned product area, including customer and competitive research, positioning and messaging, go-to-market launches, sales enablement, pricing and packaging input, and performance measurement. Partner cross-functionally with Product, Sales, Customer Success, and Demand Generation to improve adoption, win rates, pipeline influence, and expansion. The role requires autonomous execution, strong writing, commercial judgment, and meaningful use of AI.

Lead Tekmetric's earned media and executive communications strategy, building executive thought leadership, managing media partnerships and Tektonic conference PR, driving founder-led content and product launch narratives, and measuring AI/GEO-driven visibility and business impact.

Owns the customer journey for single-location auto repair shops from contract signing through the first six months. Responsibilities include onboarding, account setup, data migration, customer training, product adoption, usage monitoring, risk and escalation management, documentation, and collaboration with Sales, Support, and Product. Success is measured through customer activation and retention.

Onboard customers to Tekmetric’s marketing software by hosting group onboarding calls, explaining setup requirements and best practices, tracking launch readiness, resolving escalated service issues, and collaborating with sales, customer success, operations, support, and engineering. The role also gathers customer feedback to improve onboarding processes and offers opportunities for career development.

Provides phone, chat, and email support to customers by troubleshooting product issues, documenting bugs, maintaining accurate records, explaining solutions, gathering feedback, and collaborating with development teams. The role requires empathy, strong communication, product curiosity, attention to detail, and the ability to meet support performance goals while contributing to a collaborative customer success team.

Owns Tekmetric’s product metrics program, including outcome modeling, statistical analysis, dashboards, reporting standards, and data governance. Conducts deep-dive product and customer analyses, translates findings into recommendations for product and business decisions, and enables self-service insights across teams. Partners with Product, Engineering, and Data to improve tracking, taxonomy, data quality, and analytics infrastructure. The role also trains stakeholders and communicates insights to executives and leadership.

Leads strategic finance analysis supporting GTM decisions, long-range planning, customer economics, M&A screening, pricing, partnerships, and market expansion. Builds financial models, scenario analyses, and executive- and board-level narratives. Partners with Sales, Marketing, Customer Success, Product, and executives to translate complex data into actionable recommendations. Develops AI-assisted workflows and automates recurring finance and competitive-monitoring processes.

Design and implement scalable cloud infrastructure, monitor performance, automate processes, ensure security and compliance, and lead a DevOps team.

As a Sales Development Representative, you'll generate leads and support the sales team by managing the customer journey through communication and information refinement.

As a Senior Software Engineer (Backend), you will design and implement scalable applications, collaborate with agile teams, and mentor junior members while ensuring high code quality and performance.

The Senior Director of Product at Tekmetric will lead product strategy, ensuring alignment with customer needs, driving innovation, and managing cross-functional teams to grow the product suite effectively.

The Senior Product Designer will lead user experience strategy, collaborate with cross-functional teams, create and iterate on product designs, and guide the design team while impacting product direction.

The People Partner will develop leaders, enhance team performance, navigate organizational health, drive business outcomes, and collaborate cross-functionally on talent initiatives.

Drive adoption of Tekmetric Payments among existing customers via high-volume outbound outreach. Qualify interest, book attended demos with Payments Specialists, maintain Salesforce records, follow structured sequences, provide insights to improve targeting, and assist onboarding for self-signups to support expansion revenue.

The Engineering Manager will lead a team of engineers, guide technical direction, and ensure quality and timely execution of projects while fostering a collaborative environment.

Lead Tekmetric's API product strategy and roadmap for the SaaS platform. Own API lifecycle (contracts, versioning, documentation), drive developer experience and adoption, identify integration opportunities, lead generative AI initiatives, perform user research and analytics-driven prioritization, collaborate across design/engineering/sales, train internal teams, and measure business impact.

Lead and build the Customer Success Operations function for onboarding and professional services. Own analytics, reporting, enablement, process design, and CS tooling (Vitally, Salesforce, Gong). Deliver insights, run internal training, eliminate manual work through playbooks and automation, partner cross-functionally, and scale a team while supporting VP-level strategy, OKRs, and capacity planning.