Jobs at Tekmetric

Owns the customer journey for single-location auto repair shops from contract signing through the first six months. Responsibilities include onboarding, account setup, data migration, customer training, product adoption, usage monitoring, risk and escalation management, documentation, and collaboration with Sales, Support, and Product. Success is measured through customer activation and retention.

Onboard customers to Tekmetric’s marketing software by hosting group onboarding calls, explaining setup requirements and best practices, tracking launch readiness, resolving escalated service issues, and collaborating with sales, customer success, operations, support, and engineering. The role also gathers customer feedback to improve onboarding processes and offers opportunities for career development.

Provides phone, chat, and email support to customers by troubleshooting product issues, documenting bugs, maintaining accurate records, explaining solutions, gathering feedback, and collaborating with development teams. The role requires empathy, strong communication, product curiosity, attention to detail, and the ability to meet support performance goals while contributing to a collaborative customer success team.

Owns Tekmetric’s product metrics program, including outcome modeling, statistical analysis, dashboards, reporting standards, and data governance. Conducts deep-dive product and customer analyses, translates findings into recommendations for product and business decisions, and enables self-service insights across teams. Partners with Product, Engineering, and Data to improve tracking, taxonomy, data quality, and analytics infrastructure. The role also trains stakeholders and communicates insights to executives and leadership.

Leads strategic finance analysis supporting GTM decisions, long-range planning, customer economics, M&A screening, pricing, partnerships, and market expansion. Builds financial models, scenario analyses, and executive- and board-level narratives. Partners with Sales, Marketing, Customer Success, Product, and executives to translate complex data into actionable recommendations. Develops AI-assisted workflows and automates recurring finance and competitive-monitoring processes.

Manage and grow strategic automotive industry partnerships for Tekmetric. Responsibilities include driving partner adoption, identifying revenue opportunities, evaluating commercial impact, structuring and negotiating deals, coordinating legal contracting, engaging C-level stakeholders, collaborating with internal teams, and developing scalable partnership processes. Frequent travel and residence in South Texas are required.

Design and implement scalable cloud infrastructure, monitor performance, automate processes, ensure security and compliance, and lead a DevOps team.

Supports Revenue Operations by improving sales processes, monitoring Salesforce adoption and data quality, troubleshooting sales technology issues, documenting procedures, supporting tool implementations, and building reports and dashboards. The role collaborates with sales leadership and revenue teams to improve workflows, surface pipeline insights, maintain CRM integrity, and enable sales representatives.

Leads Tekmetric’s growth and demand function across paid media, SEO, AI-driven search visibility, website conversion, integrated campaigns, analytics, forecasting, and inbound pipeline generation. Owns multi-million-dollar media budgets, campaign attribution, funnel performance, AI-enabled growth operations, and team development. Partners with Brand, Product Marketing, Sales, RevOps, Finance, and Product to scale acquisition across SMB, Mid-Market, and Enterprise segments.

As a Sales Development Representative, you'll generate leads and support the sales team by managing the customer journey through communication and information refinement.

Lead partner co-marketing strategy and execution for strategic alliances. Build joint go-to-market plans, activate co-branded campaigns, track partner-sourced pipeline and metrics, develop partner marketing playbooks and assets, and collaborate cross-functionally with BD, Brand, Field Marketing, Product, and Sales to drive partner-influenced revenue and program growth.

As a Senior Software Engineer (Backend), you will design and implement scalable applications, collaborate with agile teams, and mentor junior members while ensuring high code quality and performance.

The Senior Director of Product at Tekmetric will lead product strategy, ensuring alignment with customer needs, driving innovation, and managing cross-functional teams to grow the product suite effectively.

Lead strategic and operational programs to optimize Sales, SDR, and Channel processes. Use analytics, automation, and tooling to improve pipeline health, forecast accuracy, and customer retention. Build dashboards, identify at-risk accounts, implement scalable processes, and partner with leadership to translate data into actionable revenue-driving initiatives.

The Senior Product Designer will lead user experience strategy, collaborate with cross-functional teams, create and iterate on product designs, and guide the design team while impacting product direction.

The People Partner will develop leaders, enhance team performance, navigate organizational health, drive business outcomes, and collaborate cross-functionally on talent initiatives.

Drive adoption of Tekmetric Payments among existing customers via high-volume outbound outreach. Qualify interest, book attended demos with Payments Specialists, maintain Salesforce records, follow structured sequences, provide insights to improve targeting, and assist onboarding for self-signups to support expansion revenue.

The Engineering Manager will lead a team of engineers, guide technical direction, and ensure quality and timely execution of projects while fostering a collaborative environment.

Lead Tekmetric's API product strategy and roadmap for the SaaS platform. Own API lifecycle (contracts, versioning, documentation), drive developer experience and adoption, identify integration opportunities, lead generative AI initiatives, perform user research and analytics-driven prioritization, collaborate across design/engineering/sales, train internal teams, and measure business impact.

Lead and build the Customer Success Operations function for onboarding and professional services. Own analytics, reporting, enablement, process design, and CS tooling (Vitally, Salesforce, Gong). Deliver insights, run internal training, eliminate manual work through playbooks and automation, partner cross-functionally, and scale a team while supporting VP-level strategy, OKRs, and capacity planning.