Jobs at Tekmetric

Lead support analytics, KPI framework, QA, workforce management, capacity planning, and knowledge/content operations. Build dashboards, translate data into leadership decisions, drive process improvements, and oversee WFM and QA programs across voice, chat, and AI channels.

Lead strategic and operational programs to optimize Sales, SDR, and Channel processes. Use analytics, automation, and tooling to improve pipeline health, forecast accuracy, and customer retention. Build dashboards, identify at-risk accounts, implement scalable processes, and partner with leadership to translate data into actionable revenue-driving initiatives.

The Director of People Partnerships will develop a people partnership framework, manage a small team, and work closely with senior leadership to enhance organizational capability and team health through strategic people initiatives.

The Senior Product Designer will lead user experience strategy, collaborate with cross-functional teams, create and iterate on product designs, and guide the design team while impacting product direction.

The People Partner will develop leaders, enhance team performance, navigate organizational health, drive business outcomes, and collaborate cross-functionally on talent initiatives.

Design, deliver, and continuously improve structured onboarding programs for Revenue roles. Administer the LMS, manage AI role‑play content, track new‑hire progress, build manager coaching plans, partner with Revenue leaders, and support promotional readiness and reporting.

As a People Operations Coordinator, you'll coordinate recruitment, streamline onboarding processes, manage HR logistics, and enhance employee engagement at Tekmetric.

The Channel Partner Manager will cultivate partnerships, drive revenue, and collaborate internally to enhance Tekmetric's growth in the automotive industry. Key responsibilities include managing partner relationships, evaluating opportunities, negotiating deals, and engaging with executives.

Sell Tekmetric's integrated payments to auto repair shops through full-cycle sales: prospecting, demos, negotiation, closing, pipeline management, statement analysis, account retention/expansion, cross-functional collaboration, and event-based lead generation.

The Engineering Manager will lead a team of engineers, guide technical direction, and ensure quality and timely execution of projects while fostering a collaborative environment.

Lead and grow an inside sales team that services inbound leads through qualification, demos, and closing. Hire, train, coach, and mentor reps, manage CRM workflows and KPIs, collaborate with cross-functional teams, and optimize processes to hit quota and scale sales operations.

Lead Tekmetric's API product strategy and roadmap for the SaaS platform. Own API lifecycle (contracts, versioning, documentation), drive developer experience and adoption, identify integration opportunities, lead generative AI initiatives, perform user research and analytics-driven prioritization, collaborate across design/engineering/sales, train internal teams, and measure business impact.

Manage and nurture partner relationships, evaluate opportunities, execute deals, collaborate with internal teams, and build relationships with executives to drive revenue for Tekmetric.

Design and implement scalable frontend solutions using JavaScript/TypeScript and React. Drive architecture discussions, ship features with minimal guidance, maintain code quality and styling standards, collaborate across agile teams, ensure performance and scalability, and manage end-to-end feature lifecycles in a fast-moving environment.

Build Tekmetric's education program from the ground up: identify and partner with trade schools, create curriculum and training materials, support instructors, equip sales with education messaging, collect feedback and metrics, and document a repeatable playbook for national expansion.

The Senior Director of People Operations will oversee operational excellence, total rewards, compliance, people analytics, and leadership development while driving the people strategy in a high-growth environment.

Lead IT strategy and roadmap for a high-growth SaaS company: modernize systems and tooling, embed security/compliance and AI governance, partner cross-functionally, rationalize tooling, improve employee IT experience, and build and develop the IT team.

The Account Executive will drive sales growth, engage customers, collaborate with teams, and build community relationships for a cloud-based auto repair platform.

The role involves building a large-scale data ingestion system using Python, web scraping, and data processing technologies to extract and classify data from diverse sources, and optimize data pipelines.

Lead strategy, roadmap, and delivery for Tekmetric's SaaS product for auto repair shops. Own user research, AI/ML product initiatives, cross-functional alignment, go-to-market coordination, and measurement of business outcomes. Train internal teams and iterate on features from concept through launch and optimization.