Jobs at Tealcom.io

Lead Teal’s Product Operations function by managing the team, standardizing customer implementation and onboarding, coordinating eUICC provisioning, configuring billing in the BSS, and building scalable processes and tools. Partner with Product, Engineering, Finance, Sales, and Customer Success to reduce launch friction, improve operational reliability, ensure accurate billing, and deliver executive dashboards and recommendations. The role requires telecommunications or SaaS operations expertise, team leadership, analytical skills, and familiarity with connectivity, IoT, and telecom systems.

Lead Teal’s finance organization through Series B and beyond, owning FP&A, accounting, fundraising, audit readiness, treasury, compliance, systems, board reporting, and capital strategy. Build scalable financial processes, manage forecasting and unit economics, oversee global entities and equity administration, support M&A, and partner with executives on investor relations, pricing, and business strategy. The role requires both strategic leadership and hands-on financial modeling, accounting, reporting, and operational execution.

Own the full sales cycle for commercial customers, including outbound prospecting, inbound lead qualification, discovery, demonstrations, pricing, negotiation, closing, pipeline management, and customer handoff. Generate qualified enterprise meetings for account executives, maintain sales forecasts, collaborate cross-functionally, research IoT customer needs, and participate in enablement and training. Consistently achieve activity metrics and sales quotas while developing expertise in SaaS, IoT, and telecommunications.

Owns trade show and industry event logistics, including booth setup, shipping, staging, staffing, lead capture, and post-event follow-up. Manages HubSpot lead triage, scoring, attribution, funnel reporting, and BDR accountability. Analyzes MQL-to-SQL conversion, event ROI, and cost per qualified lead to guide investment decisions. Partners with marketing, revenue, and business development teams and supports LinkedIn activity.

Leads a 24/7 global technical support organization for B2B telecom and IoT customers. Manages offshore support staff, improves ticketing and escalation processes, creates technical documentation, and owns critical incident resolution. Diagnoses complex eSIM provisioning, connectivity, API, and mobile network issues while coordinating with Engineering, Product, and Carrier Relations. Advocates for customers, communicates during outages, and analyzes support trends to improve product reliability.

The Solutions Engineer collaborates with Account Executives to drive sales, designs solutions based on customer needs, and provides technical support for complex issues in IoT and eSIM technology.