Jobs at TAL Australia

Manage a portfolio of complex Group Life claims, assess eligibility by interpreting policy, medical and financial information, communicate with customers, advisers and practitioners, develop RTW plans, lead case conferences, collaborate with internal/external stakeholders, mentor junior staff, and ensure compliance with regulatory and claims handling standards.

Provide technical guidance and quality assurance for Income Protection, Life and TPD claims. Review and authorise complex claim decisions, coach Claims Consultants, support managers with reporting and stakeholder engagement, and contribute to claims governance, procedures and capability development to ensure decisions align with policy, delegation and industry best practice.

Provide first‑line customer support for life insurance customers via phone, resolve queries, complete admin tasks, handle escalations and complaints, follow privacy/compliance, spot common issues, collaborate with teams, and complete comprehensive product and systems training.

Deliver empathetic, accurate customer service as the first point of contact by resolving queries, handling escalations and complaints, completing admin tasks, following privacy/compliance rules, spotting issue patterns, collaborating with teams, and completing comprehensive life insurance training. Work a rotating roster and support teammates to improve customer outcomes.

Support pricing and value decisions by analysing portfolio and customer data, building actuarial models, creating automation tools, and delivering insights and recommendations to stakeholders to drive sustainable growth and risk-managed outcomes.

Provide pricing insights and recommendations, develop and enhance actuarial pricing models, analyze complex customer and business data, drive automation and analytical improvements, partner with stakeholders to influence commercial decisions, and coach team members to uplift actuarial and pricing capability.

Lead end-to-end customer experience improvements across lifecycle journeys by simplifying communications, redesigning critical touchpoints, modernising propositions, and partnering cross-functionally to boost engagement, clarity, retention and compliance.

Assess and strengthen third-party risk practices by analysing risk data and trends, providing guidance to stakeholders, improving risk assessments, escalating emerging risks, and enhancing processes, controls and data quality to support regulatory compliance and protect customer outcomes.

Lead a claims team to deliver fair, timely, and customer-focused outcomes. Own portfolio performance, resolve complex claims and escalations, ensure compliance, optimise operations through resource planning and performance monitoring, and drive continuous improvement and capability uplift.

Manage a portfolio of 35–45 complex, underwritten, high-value TPD claims. Apply technical expertise and Insurance Contracts Act knowledge to assess claims, collaborate with specialists and stakeholders, embed best practice in a specialist team, and communicate empathetically with claimants, legal representatives, trustees and internal partners.

Lead risk governance for major claims transformation programs, embedding risk-informed decision-making, shaping controls for new processes and AI-enabled solutions, providing risk insights and assurance, and influencing stakeholders to balance delivery outcomes with strong risk discipline.

Lead analysis and execution of strategic transactions including developing investment thesis, financial modelling, due diligence, valuation, deal structuring, negotiation, and post-merger integration. Prepare board and executive materials, manage external advisers, and collaborate with Finance, Legal, Risk and Operations while monitoring regulatory and macro developments.

Provide legal advice across claims, underwriting and operations; manage disputes, litigation and AFCA complaints; advise on insurance law and regulatory compliance; deliver training and collaborate with stakeholders to minimise risk and support commercial objectives.

Investigate and resolve customer complaints fairly and promptly, communicate empathetically, identify root causes, drive improvements, and collaborate across teams to ensure compliant, consistent outcomes.

First point of contact for customers in a life insurance contact centre. Resolve queries, handle escalations and complaints, complete admin tasks, follow compliance and privacy rules, spot recurring issues, collaborate with teams, and undergo comprehensive product and systems training.

Manage end-to-end group life insurance claims (TPD and IP) for the REST fund, liaising with customers, advisers and medical/legal specialists to assess, calculate and finalise payments while delivering high-quality, empathetic service.

Manage and grow a panel of financial advisers to drive sales of life insurance products. Represent the company at industry events, deliver product insights and training, execute targeted engagement plans, and collaborate nationally to improve adviser outcomes and business growth.

Manage a portfolio of TPD and IP life insurance claims end-to-end, assess and finalise payments, engage medical/legal specialists and third-party providers, and deliver high-quality customer and client communication throughout the claims process.

Manage end-to-end Group Multi life insurance claims (TPD/IP), interpret legacy policy terms, assess and finalise payments, engage medical and legal specialists, communicate with customers and partners, and participate in case conferences to deliver timely, empathetic claim outcomes.

Manage a portfolio of Lump Sum life insurance claims, ensuring compliant, high-quality, customer-focused handling. Communicate with customers and stakeholders, support process improvement, governance, and team initiatives, and maintain up-to-date industry knowledge.