Jobs at TAL Australia

Creates clear, customer-focused communications for life insurance policy journeys. Ensures mandatory correspondence meets regulatory, business, brand, and partner requirements; translates stakeholder needs into accurate communications; coordinates approvals; delivers work within project timelines; and maintains document governance, accuracy, consistency, and version control across customer lifecycle communications.

Delivers Insurance Capital Standards reporting for a life insurer, including capital results, movement analysis, senior stakeholder reporting, Dai-ichi Life submissions, and audit coordination. The role enhances ICS models, methodologies, controls, governance, documentation, and reporting efficiency, while performing user acceptance testing and resolving audit queries. It requires a qualified actuary with substantial post-qualification life insurance experience and knowledge of Australian insurance regulation, Prophet, and spreadsheet modeling.

Partners with technology leaders on workforce planning and recruitment strategy. Sources and engages technology talent, uses market insights and data to guide hiring decisions, strengthens employer brand, and delivers an inclusive, candidate-focused experience. The role also supports recruitment process improvement, talent pipelines, hiring timelines, and effective use of recruitment systems and Microsoft Office tools.

Supports life insurance claims processing through administrative tasks, documentation management, follow-ups for medical and financial information, customer communications, data corrections, claim closures, and workflow coordination. The role also handles stakeholder calls, supports process improvements, and maintains knowledge of claims policies and procedures. Comprehensive training is provided in a permanent, full-time hybrid position based in Sydney.

Manage end-to-end Total and Permanent Disability and Income Protection life insurance claims for AustralianSuper members. Assess eligibility, calculate benefits, communicate proactively with customers, and coordinate with medical professionals, rehabilitation providers, trustees, and internal specialists. Ensure claims comply with policy and regulatory requirements while contributing to peer reviews, process improvements, and positive customer outcomes.

Coordinates strategic initiatives and change implementation across TPD Claims. The role aligns stakeholders, manages deliverables, supports training schedules, tracks progress, prepares reporting and change communications, and assists with administration. It also supports business readiness, capability uplift, continuous improvement, and compliance with regulatory, governance, and quality standards while delivering customer-focused outcomes.

Supports change delivery across the Claims business by analyzing impacts, risks, and stakeholder needs; coordinating readiness activities; developing communications and support materials; supporting leaders with adoption insights; and monitoring business readiness to improve implementation outcomes.

Coordinate and prioritize change initiatives across the Claims portfolio. Assess impacts and risks, drive readiness and adoption of new systems and processes, align stakeholders, develop engagement and communication strategies, and strengthen governance, visibility, and continuous improvement across Claims operations.

Manage PAYG guidance, claims payments, tax and system issues within life insurance claims operations. Lead business readiness, user acceptance testing and operational validation for claims technology initiatives. Partner with business, technology and external stakeholders to deliver compliant solutions, improve data quality and system performance, resolve complex issues, and enhance customer outcomes.

Leads enterprise AI engineering strategy, architecture, governance, and delivery across generative AI, agentic systems, and production machine learning. Defines reference architectures, engineering standards, reusable patterns, and technical controls while assuring high-risk designs. Partners with delivery teams, Architecture, Cyber, and Risk to solve complex integration, reliability, performance, evaluation, privacy, security, and model-risk challenges. Requires extensive production AI experience, principal-level technical leadership, cloud expertise, and strong Python and modern software engineering capabilities.

Manages complex internal complaints and dispute resolution cases for a life insurer. Investigates claims and underwriting decisions, prepares compliant final responses under ASIC RG 271, conducts peer reviews, mentors specialists, and collaborates with claims, underwriting, funds, trustees, and external partners to deliver fair customer outcomes.

Supports customers through recovery and return-to-work pathways across income protection and total permanent disability claims. Partners with Claims teams and health practitioners, identifies at-risk claims, provides evidence-based rehabilitation guidance, coaches Claims Consultants, manages external provider performance, and contributes to best-practice recovery strategies and leadership insights.

Provide strategic legal advice across life insurance products, commercial arrangements, contracts, intellectual property, customer communications, marketing, and regulatory matters. Manage legal and regulatory risk, monitor emerging developments, support industry reform and advocacy, and help business stakeholders make informed decisions. The role requires collaboration, strong drafting skills, commercial judgment, and knowledge of financial services regulation, life insurance, and consumer protection.

Lead customer remediation and review initiatives within the claims function. Investigate complex customer, process, and operational issues; identify root causes and sustainable solutions; manage remediation projects from initiation through implementation; analyze information; present recommendations to senior leaders; and drive process improvement, risk reduction, customer advocacy, and operational excellence.

Develop and execute TAL’s social influence and authority strategy through content, influencer and creator partnerships, earned media, customer advocacy, reviews, and industry awards. Build brand credibility, visibility, and trust while amplifying customer stories and optimizing performance using data and insights. Manage agencies, stakeholders, review programs, and awards activities to strengthen customer engagement, brand reputation, and discoverability across social and AI-powered platforms.

Manage complex group life insurance claims from submission through finalization. Independently assess TPD and IP claims, interpret legacy policy terms, calculate entitlements and payments, coordinate with medical, legal, rehabilitation, and treating doctor specialists, and communicate claim status with customers, advisers, trustees, and fund administrators. Participate in case conferences and ensure timely, accurate outcomes while delivering empathetic customer service in line with policies and procedures.

Lead accurate and compliant payroll delivery, governance, audits, controls, and risk management. Manage payroll process improvement, automation, reporting, and operational optimisation while leading and developing the Payroll Services team. Oversee stakeholder relationships, complex escalations, service performance, and employee-focused service outcomes using data and insights.

Manage a portfolio of income protection and total permanent disability life insurance claims from assessment through finalisation. Responsibilities include analysing claims, calculating payments, communicating with customers and advisers, coordinating with medical, legal, rehabilitation and treating professionals, participating in case conferences, instructing service providers, and delivering timely, empathetic outcomes in line with policies and procedures.

Supports finance systems projects through business process definition, configuration, testing, user acceptance testing, post-live support, documentation, upgrades, and issue resolution. Partners with Finance, business analysts, project managers, users, and outsourced IT providers. The role requires equal technical and functional capability across finance modules, system integrations, SQL, debugging, ERP and financial planning platforms.

Provides technical guidance to claims consultants handling income protection, life, and TPD claims. Reviews and authorizes complex or adverse decisions, ensures compliance with policies and legislation, coaches case managers, supports reporting and stakeholder engagement, and contributes to claims governance, procedures, quality assurance, and capability development.