Jobs at TAL Australia

Lead and manage strategic partner relationships with superannuation funds to deliver member-focused life insurance solutions. Influence senior stakeholders, drive commercial growth and retention, ensure service excellence, and lead teams to deliver improved partner and member outcomes while navigating regulatory and operational complexity.

Partner with Claims and health practitioners to design evidence‑based recovery and return‑to‑work plans, intervene early on at‑risk claims, coach Claims Consultants, manage external provider quality, and contribute recovery insights to improve claim outcomes and capability.

The Business Resilience Manager will enhance organizational resilience, oversee continuity documentation, manage recovery strategies, and collaborate with various stakeholders to ensure operational preparedness during disruptions.

Provide legal guidance in compliance with financial services and life insurance regulations, advising on products and legal documents while managing risk and integrity.

Manage high-value life insurance claims, apply expertise in insurance contracts, mentor team members, and engage with stakeholders professionally.

Perform business and data analysis to improve third-party data quality, validate critical third-party information, resolve data gaps, optimise collection tools/processes, and deliver actionable insights to support risk management and governance.

Deliver empathetic, accurate customer service as the first point of contact by resolving queries, handling escalations and complaints, completing admin tasks, following privacy/compliance rules, spotting issue patterns, collaborating with teams, and completing comprehensive life insurance training. Work a rotating roster and support teammates to improve customer outcomes.

Provide first-line customer service for life insurance customers via phone, resolve queries, perform simple admin tasks, manage escalations and complaints, follow privacy/compliance rules, identify issue patterns, collaborate with teams, and complete a structured 10-week training program.

Provide first‑line customer support for life insurance customers via phone, resolve queries, complete admin tasks, handle escalations and complaints, follow privacy/compliance, spot common issues, collaborate with teams, and complete comprehensive product and systems training.

Manage a portfolio of complex Group Life claims, assess eligibility by interpreting policy, medical and financial information, communicate with customers, advisers and practitioners, develop RTW plans, lead case conferences, collaborate with internal/external stakeholders, mentor junior staff, and ensure compliance with regulatory and claims handling standards.

Manage and grow strategic partnerships with superannuation funds to improve accessibility and member outcomes for group life insurance. Develop partnership plans, lead commercial discussions, drive initiatives, ensure service delivery, resolve partner issues, and influence product and digital solutions to meet partner needs.

Provide technical guidance and quality assurance for Income Protection, Life and TPD claims. Review and authorise complex claim decisions, coach Claims Consultants, support managers with reporting and stakeholder engagement, and contribute to claims governance, procedures and capability development to ensure decisions align with policy, delegation and industry best practice.

Lead strategy, planning, governance, budgeting and performance tracking for the Customer & Brand function. Drive executive and board reporting, oversee line 1 risk management, controls and regulatory obligations, and coordinate innovation and cross-functional business projects.

The Claims Consultant manages a portfolio of complex TPD claims, applying insurance legislation knowledge, collaborating with stakeholders, and ensuring quality outcomes with empathy and professionalism.

Lead a claims team to deliver fair, timely, and customer-focused outcomes. Own portfolio performance, resolve complex claims and escalations, ensure compliance, optimise operations through resource planning and performance monitoring, and drive continuous improvement and capability uplift.

The Senior Analyst Prudential Compliance will strengthen compliance frameworks, manage regulatory changes, enhance risk visibility, and support decision-making, focusing on compliance and risk culture in alignment with regulations.

Manage a portfolio of TPD and IP life insurance claims end-to-end, assess and finalise payments, engage medical/legal specialists and third-party providers, and deliver high-quality customer and client communication throughout the claims process.

Manage end-to-end group life insurance claims (TPD and IP) for the REST fund, liaising with customers, advisers and medical/legal specialists to assess, calculate and finalise payments while delivering high-quality, empathetic service.

Manage and grow strategic partner relationships within the Wealth network by developing account plans, driving partner initiatives, resolving escalations, aligning internal stakeholders, and using commercial insight to improve partnership outcomes and long-term value.

Lead TAL's delivery of claims for AustralianSuper, shaping claims strategy, ensuring service excellence, strengthening partner relationships, improving member outcomes, and building high-performing claims teams while managing risk and governance.