Jobs at TAL Australia

Manage a portfolio of complex, high-value underwritten TPD and life insurance claims. Apply the Insurance Contracts Act and technical expertise to navigate complex coverage arrangements, make sound decisions, and deliver empathetic outcomes. Collaborate with claimants, legal representatives, trustees, technical experts, and internal stakeholders. Mentor claims consultants, serve as an escalation point, promote best practices, and support capability development across the team.

Manage a portfolio of 35–45 complex, high-value underwritten total and permanent disability claims. Apply life insurance expertise and knowledge of the Insurance Contracts Act, assess injuries and treatment, collaborate with technical experts and stakeholders, and engage empathetically with claimants, legal representatives, trustees, and internal partners to deliver accurate, compliant outcomes.

Assess and strengthen third-party risk practices by analysing risk data and trends, providing guidance to stakeholders, improving risk assessments, escalating emerging risks, and enhancing processes, controls and data quality to support regulatory compliance and protect customer outcomes.

Provide legal advice across claims, underwriting and operations; manage disputes, litigation and AFCA complaints; advise on insurance law and regulatory compliance; deliver training and collaborate with stakeholders to minimise risk and support commercial objectives.

Investigate and resolve customer complaints fairly and promptly, communicate empathetically, identify root causes, drive improvements, and collaborate across teams to ensure compliant, consistent outcomes.

Conduct outbound sales calls and handle phone and online enquiries to help customers compare life insurance options. Educate customers on available products, provide general advice, generate quotes, maintain accurate records, support efficient applications, and achieve monthly sales targets and KPIs. The role requires resilience, initiative, strong communication, customer focus, and the ability to work independently and collaboratively in a hybrid environment.

Support recovery and sustainable return-to-work outcomes across income protection and total permanent disability claims. Partner with claims teams, health practitioners, and external providers to identify barriers, develop evidence-based strategies, coach claims consultants, and improve claim duration and customer outcomes. The role also contributes to best-practice recovery approaches and claims leadership insights.

Manage end-to-end group life insurance claims (TPD and IP) for the REST fund, liaising with customers, advisers and medical/legal specialists to assess, calculate and finalise payments while delivering high-quality, empathetic service.

Manage and grow a panel of financial advisers to drive sales of life insurance products. Represent the company at industry events, deliver product insights and training, execute targeted engagement plans, and collaborate nationally to improve adviser outcomes and business growth.

Manage a portfolio of TPD and IP life insurance claims end-to-end, assess and finalise payments, engage medical/legal specialists and third-party providers, and deliver high-quality customer and client communication throughout the claims process.

Provides technical advice, assessment guidance, authorization, and quality review for life insurance claims. Coaches Claims Consultants, reviews delegated and adverse decisions, supports case conferences and reporting, and helps improve claims capability and outcomes. Ensures compliance with life insurance regulations, privacy requirements, legislation, and industry standards while contributing to governance and quality assurance.

Provide strategic legal and commercial advice for life insurance products, contracts, intellectual property, marketing communications, regulatory risk, and industry reform. Negotiate commercial arrangements, advise on financial services regulation, support business growth, and help stakeholders make informed decisions while protecting customer and company interests.

Manage a portfolio of TPD and life insurance claims, assess entitlements within delegated authority, liaise with stakeholders, provide empathetic customer communications, instruct third-party providers, and coach teammates to improve case outcomes.

Provide analysis, advice and support across prudential risk and compliance frameworks. Develop policies, embed regulatory change, monitor compliance obligations, support incident and breach management, manage APRA engagement, and deliver senior reporting to inform governance and risk-based decisions.

Lead the end-to-end PAYG withholding program for claims and investments. Own PAYG rules, rates and calculation logic, oversee system configuration and controls, ensure timely ATO reporting, translate legislation into operational solutions, partner with Tax and senior stakeholders, and implement continuous improvements to reduce risk and enhance compliance.

Lead pricing analytics and actuarial model development to inform pricing strategy and commercial decisions. Analyze complex customer and business data, drive automation and analytical improvements, partner with stakeholders to influence outcomes, and coach team members to uplift capability.

Provide legal advice and support across Claims, Underwriting, Risk & Compliance; manage litigated matters, AFCA disputes and external complaints; deliver training; review product documentation and commercial agreements; partner with internal teams and external counsel to manage risk and regulatory matters.

Use data, analytics and emerging technology to improve customer retention and long-term value across retail life insurance portfolios. Build scalable data assets, automate analytics, develop models, deliver dashboards and reports, translate analysis into stakeholder recommendations, and champion responsible data and AI practices to support pricing, retention and strategic decision-making.

Lead preparation and delivery of investment risk, performance and ALM reporting to Board, ALCo and senior executives. Provide actionable analysis of investment risks and portfolio performance, ensure reporting quality, improve reporting systems and data stores, automate analytics, and present insights to governance forums. Partner with Investment Operations, Risk, Capital, Legal, Finance and IT to support investment governance and regulatory obligations.

Lead design and delivery of training programs for contact centre and sales teams, identify capability gaps, enable adoption of new processes and technology, use data to drive improvement, ensure compliance and training governance, and partner with stakeholders through change.