Jobs at TAL Australia

Coordinate complex internal and external customer complaints, ensuring timely, fair, and transparent outcomes. Support dispute resolution processes, identify complaint trends and incidents, contribute to quality assurance and regulatory compliance, assist vulnerable customers, and maintain accurate reporting for governance and decision-making.

Build data assets, dashboards, retention models, and analytical solutions for TAL’s life insurance portfolios. Translate complex analysis into stakeholder insights, modernize analytics with automation, AI, and cloud technologies, and support customer retention and commercial decision-making. The role requires SQL, Python or R, Power BI, quantitative analysis, and clear communication.

Leads strategic transactions and M&A from opportunity identification through valuation, due diligence, structuring, negotiation, and post-merger integration. Oversees financial modelling, risk analysis, transaction execution, regulatory considerations, and external advisers. Develops Board papers and executive briefings, mentors a high-performing team, and ensures deals align with commercial objectives and risk management requirements.

Lead TAL’s Mastertrust and Wealth Product strategy, shaping Group Life and partner propositions, pricing, member-focused improvements, and governance. Build strategic partner relationships, benchmark market competitiveness, manage partner risk, and lead a high-performing product team. The role requires significant Group Life, Life Insurance, Superannuation, product leadership, commercial judgment, and stakeholder management experience.

Manage complex group life insurance claims from assessment through resolution, interpreting policy terms, underwriting decisions, medical and financial evidence, and regulatory requirements. Communicate with customers, advisers, practitioners, and stakeholders; develop return-to-work plans; lead case conferences; and make evidence-based eligibility decisions. Mentor junior staff and provide technical leadership across the claims team.

Develops and maintains claims knowledge materials, forms, and communications supporting consistent, fair, compliant, and timely life insurance claim decisions. Translates regulatory and business changes into practical guidance, leads initiatives to reduce risk and improve customer outcomes, provides claims policy expertise, and monitors regulatory and industry developments to update claims frameworks.

Provide second-line financial risk and compliance guidance across the business. Responsibilities include enhancing the Risk Appetite Statement, supporting the ICAAP framework, coordinating stress testing, advising financial risk projects, and partnering with stakeholders to strengthen risk awareness and management practices.

Manage a portfolio of life insurance claims from assessment through finalisation. Responsibilities include analysing and calculating claim payments, communicating with customers and advisers, coordinating with treating doctors and rehabilitation consultants, consulting medical and legal specialists, participating in case conferences, and instructing third-party providers while delivering timely, empathetic outcomes.

Lead TAL’s life claims team, ensuring fair, timely, customer-focused outcomes. Responsibilities include coaching and developing staff, overseeing complex and high-value claims, resolving escalations, managing workloads and operational performance, and maintaining strong risk, compliance, and regulatory standards. The role requires claims expertise, sound decision-making, effective stakeholder communication, and a commitment to treating customers fairly.

Leads strategic partnerships for a life insurer, developing joint growth strategies, strengthening member engagement and digital experiences, negotiating commercial outcomes, maintaining service standards, and resolving stakeholder issues. The role requires strong partner relationship management, commercial judgment, knowledge of superannuation and group insurance products, analytical problem-solving, and clear communication.

Manage complex Group Life insurance claims from assessment through resolution, interpreting policy terms, underwriting decisions, medical and financial information, and regulatory requirements. Communicate with customers, advisers, practitioners, and stakeholders; develop return-to-work plans; lead case conferences; gather evidence; and make sound claims decisions. The role also involves mentoring junior staff and providing technical leadership.

Lead actuarial pricing for group life insurance portfolios, including profitability analysis, insurance reviews, rerates, tenders, and new business pricing. Ensure recommendations meet regulatory and governance requirements, enhance pricing and experience models, and improve data quality. The role also involves communicating insights to clients and developing pricing talent through coaching and knowledge sharing.

Develop, test, and support production data solutions for actuarial modeling, reporting, and business processes. Build ETL pipelines across SQL Server and Azure, integrate actuarial and finance platforms, create reconciliation and validation reporting, maintain database environments, and provide operational support. The role also develops technical designs, ensures secure and scalable solutions, conducts code reviews, and promotes development standards and best practices.

Build and manage relationships with financial advisers and practices, promote life insurance products and partnership value, execute regional activity plans, deliver adviser training and events, identify new business opportunities, and maintain compliance with performance, governance, and expense standards.

Develop and refine corporate strategy, lead annual strategic planning and executive strategy offsites, analyze markets and competitors, build complex models, extract insights from large datasets, identify strategic opportunities and risks, and collaborate with executives, senior leaders, business managers, and external partners.

Senior Business Analyst translating regulatory and business requirements into customer-focused solutions within life insurance. The role leads current and future-state process analysis, requirements gathering, stakeholder workshops, governance and compliance improvements, change planning, and documentation. It focuses on improving customer outcomes, operational practices, business value, and adoption of new ways of working while supporting regulatory integrity and continuous improvement across TAL.

Manage complex Group Life Insurance claims from assessment through resolution, interpreting policy terms, underwriting decisions, and medical and financial evidence. Communicate with customers, advisers, practitioners, and other stakeholders; develop return-to-work plans; lead case conferences; ensure regulatory and procedural compliance; and make evidence-based eligibility decisions. The role also mentors junior staff and provides technical leadership.

Manage a portfolio of group life insurance TPD and IP claims from assessment through finalisation. Responsibilities include analysing claims, calculating payments, communicating with customers and advisers, coordinating treating doctors and rehabilitation consultants, engaging medical and legal specialists, participating in case conferences, and managing third-party providers to deliver timely, high-quality outcomes.

Analyze and improve third-party risk practices, assessments, controls, processes, and data quality. Identify emerging risks and trends, provide guidance to stakeholders, support regulatory compliance, and strengthen governance across third-party relationships. The role requires strong analytical, reporting, communication, stakeholder engagement, and risk-management capabilities within a regulated environment.

Support actuarial systems by designing, building, testing, and implementing Prophet projection models. Analyze model data requirements, maintain DCS integrations, and develop IDR data flows supporting IFRS reporting. Collaborate with Finance and Actuarial stakeholders to improve systems used for liability and capital valuations, embedded value reporting, and business planning.