Catalogue Quality & Queries Manager

takealot.com, a leading South African online retailer, is looking for a highly talented Catalogue Quality & Queries Manager to join our Merchandising, Promotions & Catalogue team in Cape Town. 

We are a young, dynamic, hyper growth company looking for smart, creative and hard-working people with integrity to join us.  We offer a market related Total Remuneration Package, which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored, as long as you are prepared for a challenge and want to build something great.

The position reports to the Head of Merchandising, Promotions & Catalogue. 

Your responsibilities will include:

• Management of the Data Quality, Product Queries and Catalogue Feeds teams
• Ensure continuous improvement in catalogue quality, category tree accuracy and attribute management
• Root cause analysis and managing of Product/Catalogue related Customer Queries, NWIO escalations and other customer & internal feedback.
• Reporting on key metrics 
• Proactively identify and manage potential process gaps/escalations within the current quality & queries catalogue processes.
• Responsible for new process mapping or design and any changes to the relevant catalogue systems, process and procedures.
• Work closely with Catalogue engineering team to build an agreed roadmap of core features and short term hot desk items 
• Consult with various business stakeholders to align around business requirements and objectives relating to catalogue quality through benchmarking and competitor research.

Attributes required:

• Solutions-oriented, can-do attitude, self-motivated
• Strong analytical and critical thinking, using data to inform decisions
• Strong team management, structured thinking & prioritization skills
• Attention to detail and high standards of quality
• Strong communication skills, both written and spoken
• Excellent team player

Qualifications and Experience:

• Bachelor’s degree or similar related to data, management or 5-10 years relevant working experience
• 3 Years+ managerial experience
• Retail/FMCG experience (Advantageous)
• Experience with large-data (Advantageous)
• Understanding of technical workflows and working with product teams to deliver solutions
• Proven track record in managing a team

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve
• We are short on ego and high on output
• We are doers and not only thinkers, it’s all in the execution after all
• We love what we do and what we are creating

We seek to Employ an Extra Ordinary Mind who:

• is respectful but forthright
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is business SMART. Able to think about problems from a business perspective using technical and product input;
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com
• thinks like an owner of the business
• is SMART, has INTEGRITY and is HARD WORKING

If you meet the above criteria and are an Extraordinary Mind, come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.