Jobs at Tactile Medical

Serves as the initial contact for patients with billing and financial inquiries. Handles account balances, insurance claim questions, payment collection, payment-plan setup and modifications, patient assistance discussions, and billing record updates. Manages inbound and outbound calls, documents grievances, coordinates with internal teams, and maintains compliance with SEC, IRS, and HIPAA requirements while providing effective, empathetic patient support.

Leads product portfolio execution across respiratory, lymphedema, and digital health products. Manages and develops product managers, oversees commercialization planning and launch readiness, drives lifecycle management and portfolio prioritization, and establishes operating rhythms, dashboards, decision logs, and feedback loops. Partners cross-functionally with R&D, Sales, Clinical Affairs, Regulatory, Operations, and Marketing teams to support business planning, portfolio reviews, product execution, and organizational capability development.

Manage and improve the electronic quality management system (Grand Avenue Software), including configuration, training assessments, metrics monitoring, cross-functional communication, troubleshooting, and ensuring regulatory compliance. Provide training, develop resources, compile reports, and recommend process improvements.

Transforms financial, commercial, and operational data into actionable business insights. Develops Power BI dashboards, data models, KPI frameworks, financial models, scenario analyses, and automated reporting. Partners with Finance, Marketing, HR, Operations, and executives to evaluate investments, monitor spending and workforce trends, support budgeting and forecasting, improve data quality, and provide recommendations for business decisions.

Leads the Order Transformation function supporting reimbursement operations through future-state process design, platform implementation, automation, governance, and operating model changes. Owns transformation roadmaps, program and portfolio delivery, benefits realization, stakeholder alignment, change management, and adoption. Partners across operations, technology, finance, compliance, sales, and patient services while using data and business metrics to evaluate outcomes. Develops transformation staff and drives sustainable improvements across order operations.

Build and maintain analytics-ready datasets and semantic models in Microsoft Fabric using SQL, dimensional modeling, DAX, and Power Query. Validate data quality, standardize metrics, support BI reporting, improve dataset usability, and align models with governance and architectural standards. Collaborate with BI developers, ETL engineers, business stakeholders, and data governance teams to deliver trusted, reusable analytical assets.

The Business Intelligence Analyst partners with stakeholders to define business questions and translate them into actionable insights. They build and maintain Power BI reports and dashboards using governed Microsoft Fabric datasets and semantic models, apply data storytelling practices, validate outputs, and identify data-quality issues. The role also supports self-service analytics adoption, promotes shared metric definitions, and bridges business users with centralized analytics and governance teams.

Provides technical leadership for embedded firmware and software in Class II medical devices. Leads architecture, development, debugging, integration, connectivity, cybersecurity, documentation, verification, and platform decisions across microcontroller, RTOS, bare-metal, and emerging embedded Linux systems. Mentors engineers and improves engineering practices involving code review, testing, automation, CI/CD, release readiness, and post-release support while ensuring compliance with regulated medical device development requirements.

Leads risk-based testing and verification of firmware and connected medical device software. Develops automated tests, scripts, fixtures, and repeatable environments; creates regulated verification documentation and traceability evidence; tests Bluetooth and Wi-Fi workflows across firmware, mobile, and cloud systems; investigates defects and supports root-cause analysis. Mentors contributors and improves test automation, documentation, and release readiness in compliance with medical device software standards.

Design, develop, integrate, test, and maintain embedded firmware for regulated medical devices. Lead complex features from concept through post-market support, using C/C++ across microcontroller, RTOS, bare-metal, and resource-constrained systems. Support board bring-up, connectivity, diagnostics, troubleshooting, software documentation, verification, risk management, and regulatory compliance. Participate in architecture and technical reviews while mentoring engineers and collaborating with cross-functional and external teams.

The Principal Business Analyst partners with executives and cross-functional leaders to translate strategic priorities into initiatives. Responsibilities include project intake, portfolio governance, business case development, ROI analysis, prioritization, requirements definition, process improvement, executive facilitation, roadmap planning, change impact assessment, and organizational readiness. The role also establishes business analysis best practices, mentors analysts, and supports enterprise transformation through data-driven recommendations and stakeholder alignment.

Leads and develops a regional sales team responsible for launching therapeutic products, achieving revenue goals, expanding clinical markets, and building strategic partnerships. Recruits, trains, coaches, and evaluates Territory Account Managers; establishes sales strategies and compensation programs; educates clinicians and patients on medical devices; supports reimbursement and customer concerns; ensures regulatory and HIPAA compliance; and contributes to senior management initiatives. Requires 70% travel and ability to lift 20 pounds.

Field-based senior individual contributor responsible for retaining and growing national accounts and healthcare systems. Drive executive engagement, clinical education, EMR integration, and protocol adoption. Use CRM analytics to monitor utilization, forecast, and run business reviews. Collaborate with sales, marketing, and internal teams to expand clinical adoption and nationwide placement of medical device therapies.

Lead Operational Excellence to improve end-to-end order flow by using data, root-cause analysis, and frontline feedback to design, pilot, and scale process and system improvements. Partner cross-functionally to strengthen standard work, SLAs, workforce planning, training, UAT, and adoption while coaching a team and delivering measurable performance improvements.

Sell and educate clinicians, therapists, and patients on at-home therapy devices (Flexitouch System). Build territory sales strategies to meet targets, provide customer training and support, assist with reimbursement and complaints, maintain regulatory compliance (including HIPAA), and travel within and outside the territory for conferences and training.

Analyze large structured and unstructured datasets (including medical device and ERP data) to produce reports, dashboards, models, and insights for manufacturing, supply chain, product development, and leadership. Collaborate with cross-functional teams to define reporting requirements, support IoT use cases, and contribute to publication-grade analyses and decision-making.

Finance manager embedded at a medical device manufacturing site responsible for plant financial close, product costing, inventory and working capital management, budgeting and forecasting, ERP and data reconciliation, operational performance analysis, executive reporting, R&D/project accounting support, and ensuring GAAP, SOX, and ISO/FDA-aligned financial controls and audit readiness.

Lead and develop a team of Salesforce administrators and developers; own platform operations, incident management, releases, environment strategy, and deployments; enforce CoE governance, security, and compliance; act as a player-coach during critical incidents; collaborate with the Salesforce Architect and Sr. Manager to execute the platform roadmap and mitigate risks.

Manage supplier quality for medical device components by performing supplier audits, maintaining the Approved Supplier List, driving supplier corrective actions, tracking supplier performance metrics, and ensuring compliance with ISO 13485 and FDA QSR. Support eQMS/ERP supplier modules, oversee supplier qualification/re‑qualification, maintain documentation, and travel to supplier sites (~20%).

The Senior Quality Engineer ensures quality compliance in medical device manufacturing, leads investigations and CAPA activities, and drives continuous improvement by applying structured problem-solving techniques.