Jobs at Tactile Medical

Lead Operational Excellence to improve end-to-end order flow by using data, root-cause analysis, and frontline feedback to design, pilot, and scale process and system improvements. Partner cross-functionally to strengthen standard work, SLAs, workforce planning, training, UAT, and adoption while coaching a team and delivering measurable performance improvements.

Sell and educate clinicians, therapists, and patients on at-home therapy devices (Flexitouch System). Build territory sales strategies to meet targets, provide customer training and support, assist with reimbursement and complaints, maintain regulatory compliance (including HIPAA), and travel within and outside the territory for conferences and training.

Lead FP&A analyst supporting budgeting, forecasting, KPI tracking, and ROI analysis. Build scalable Power BI dashboards, financial models, and executive reporting while partnering cross-functionally to improve reporting automation, decision-making, and operational performance.

The Data Architect will design and govern Tactile Medical's data ecosystem, establish enterprise standards, and collaborate with stakeholders to implement scalable data solutions.

Analyze large structured and unstructured datasets (including medical device and ERP data) to produce reports, dashboards, models, and insights for manufacturing, supply chain, product development, and leadership. Collaborate with cross-functional teams to define reporting requirements, support IoT use cases, and contribute to publication-grade analyses and decision-making.

Finance manager embedded at a medical device manufacturing site responsible for plant financial close, product costing, inventory and working capital management, budgeting and forecasting, ERP and data reconciliation, operational performance analysis, executive reporting, R&D/project accounting support, and ensuring GAAP, SOX, and ISO/FDA-aligned financial controls and audit readiness.

Post and reconcile patient insurance payments, adjustments, denials, charges, and credits in billing software; maintain electronic records; schedule collection follow-up; communicate discrepancies; enter adjustments; adhere to HIPAA; work additional hours as needed to meet month-end goals.

Technical leader responsible for design assurance across the medical device lifecycle: define quality strategy, ensure regulatory compliance (FDA/ISO/IEC), lead design controls, risk management, verification/validation, investigations, and mentor engineers to deliver safe, compliant at-home therapy devices from concept through commercialization and retirement.

Manage and improve the electronic quality management system (Grand Avenue Software), including configuration, training assessments, metrics monitoring, cross-functional communication, troubleshooting, and ensuring regulatory compliance. Provide training, develop resources, compile reports, and recommend process improvements.

Lead and develop a team of Salesforce administrators and developers; own platform operations, incident management, releases, environment strategy, and deployments; enforce CoE governance, security, and compliance; act as a player-coach during critical incidents; collaborate with the Salesforce Architect and Sr. Manager to execute the platform roadmap and mitigate risks.

Manage non-payer contract lifecycle and compliance documentation, coordinate intake/review/execution, maintain templates and repositories, support privacy-related contract components, monitor contractual obligations, assist auditing/monitoring/training, and partner with cross-functional teams to ensure regulatory and policy adherence.

Manage supplier quality for medical device components by performing supplier audits, maintaining the Approved Supplier List, driving supplier corrective actions, tracking supplier performance metrics, and ensuring compliance with ISO 13485 and FDA QSR. Support eQMS/ERP supplier modules, oversee supplier qualification/re‑qualification, maintain documentation, and travel to supplier sites (~20%).

Lead and supervise an Order Operations team to ensure timely, accurate, compliant patient order processing. Coach and develop staff, manage workflow, staffing, metrics, and escalations. Partner cross-functionally to support regulatory compliance, audit readiness, continuous improvement, and resolve reimbursement or documentation issues.

The Senior Quality Engineer ensures quality compliance in medical device manufacturing, leads investigations and CAPA activities, and drives continuous improvement by applying structured problem-solving techniques.

Oversee daily manufacturing and shipping at the New Brighton facility, driving production planning, staffing, KPI development, quality (cGMP/SOP/ISO) compliance, continuous improvement, P&L collaboration, and new product introductions. Hire, coach, and manage teams to meet throughput, cost, and safety targets while producing regular performance reports for senior leadership.

Field-based senior individual contributor responsible for retaining and growing national accounts and healthcare systems. Drive executive engagement, clinical education, EMR integration, and protocol adoption. Use CRM analytics to monitor utilization, forecast, and run business reviews. Collaborate with sales, marketing, and internal teams to expand clinical adoption and nationwide placement of medical device therapies.

Provide inbound and outbound patient support and technical troubleshooting for at-home medical devices. Triage and resolve product issues, coordinate warranty and replacement orders, process Field Experience Reports, assess complaints for regulatory reporting or CAPA, and maintain patient records while collaborating with cross-functional teams to improve support processes.