Jobs at SysAid

Own and build SysAid's brand awareness through earned media, social, awards, and review-site programs. Set strategy, manage agencies, pitch journalists, run social channels, operationalize AI for content, define KPIs, measure outcomes, and report to leadership while operating as a team of one.

Technical owner for SysAid's Context Lake and Agentic Layer: build and maintain GitHub-based structured context, design agent workflows and orchestration, integrate with martech (CRM, automation, paid media), enable marketers to run automated campaigns, and iterate infrastructure and tooling to improve agent outputs and production reliability.

Partner with C-level and revenue leaders to deliver data-driven insights, build forecasting models, create dashboards, optimize sales and customer success processes, and track revenue performance to identify growth, retention, and efficiency opportunities.

Lead SysAid’s product marketing and brand across messaging, content, creative, communications, partner and field marketing. Own messaging frameworks, brand identity, PR/analyst strategy, and activation across channels. Translate product and market changes into field-ready messaging, scale creative output, grow a seven-person team, and operationalize AI into content and GTM processes to maintain quality at scale.

Lead end-to-end creative for B2B SaaS campaigns: translate insights into concepts, write copy, produce assets across formats, use AI to accelerate work, and optimize using performance data while maintaining brand and craft.

Act as a strategic advisor for enterprise SaaS customers to drive retention, expansion, and AI-driven adoption. Build executive relationships, develop success plans with KPIs, lead business reviews, identify automation and Agentic AI use cases, manage risks, and collaborate cross-functionally to ensure measurable customer outcomes.

Lead and scale end-to-end Revenue Operations across Sales, Marketing, CS, Channels, and Deal Desk. Build data-driven GTM processes, optimize Quote-to-Cash, implement AI-driven automation, unify GTM data and dashboards, run forecasting and planning, and hire and develop a high-performing RevOps team aligned with finance and BI.

Lead UX and product design for complex B2B workflows, partner with product and engineering, evolve design systems and infrastructure, work with code and component libraries, and scale AI-powered design workflows to improve collaboration and delivery.

Manage and grow existing SMB accounts by identifying expansion opportunities, delivering product presentations and demos, following up on marketing/CSM leads, and closing business while providing technical problem-solving and building strong customer relationships.

Lead Net Revenue Retention (NRR) for the Americas by building an AI-enabled post-sales growth engine. Reduce churn, drive expansion, accelerate adoption (including Spaces and agentic AI), deploy AI agents for health scoring and automation, redesign roles for AI-first operations, and hire and develop an AI-native Customer Success organization focused on measurable time-to-value and scalable retention.

The Channel Account Manager will activate and develop a partner portfolio, drive pipeline through partner-sourced sales, and onboard new partners. Responsibilities include engaging partners, co-selling with Account Executives, and maintaining Salesforce data integrity.

The Business Development Representative will generate sales pipeline, manage leads, conduct outreach, research accounts, and support sales efforts.

The Project Manager will coordinate and oversee project execution for enterprise clients, ensuring effective communication and alignment with client expectations. Responsibilities include project planning, documentation, risk management, and quality assurance, as well as managing multiple projects simultaneously.

As a Commercial Account Executive, you will optimize sales processes, drive demand, and generate revenue from software licenses through territory planning and business development strategies.

The Junior Partner Technical Account Manager acts as a technical liaison for the partner, managing escalations, promoting best practices, and ensuring effective communication between teams.

The Channel Account Manager will activate and manage a partner portfolio, drive pipeline generation, enable partners through onboarding, and report on partner health while contributing to the development of the playbook.

The Account Manager will drive growth in SMB clients by nurturing relationships, identifying opportunities, and delivering product presentations to enhance sales.

The Commercial Account Executive will develop sales strategies, engage with customers, drive revenue from software licenses, and manage the full sales cycle.

The Channel Account Manager will activate partners, drive pipeline generation, enable partners, and maintain partner data accuracy, while also contributing to the development of a partner playbook.

The Customer Success Manager will manage enterprise accounts, drive retention and expansion of revenue, and ensure customer success through strategic planning and AI adoption. Responsibilities include executing success plans, conducting business reviews, and leading customer engagement.