Jobs at SysAid

The Project Manager will coordinate and oversee project execution for enterprise clients, ensuring effective communication and alignment with client expectations. Responsibilities include project planning, documentation, risk management, and quality assurance, as well as managing multiple projects simultaneously.

Lead North America revenue organization (new logo, customer success, expansion) for ~25 people. Own P&L, forecasting, hiring, operations, and GTM strategy. Drive acquisition, retention, and expansion; set territories, quotas, and compensation; represent NA performance to executives and the board.

Lead Net Revenue Retention (NRR) for the Americas by building an AI-enabled post-sales growth engine. Reduce churn, drive expansion, accelerate adoption (including Spaces and agentic AI), deploy AI agents for health scoring and automation, redesign roles for AI-first operations, and hire and develop an AI-native Customer Success organization focused on measurable time-to-value and scalable retention.

The Channel Account Manager will activate and develop a partner portfolio, drive pipeline through partner-sourced sales, and onboard new partners. Responsibilities include engaging partners, co-selling with Account Executives, and maintaining Salesforce data integrity.

The Channel Account Manager will activate partners, drive pipeline generation, enable partners, and maintain partner data accuracy, while also contributing to the development of a partner playbook.

Manage and grow existing SMB accounts by identifying expansion opportunities, delivering product presentations and demos, following up on marketing/CSM leads, and closing business while providing technical problem-solving and building strong customer relationships.

Lead end-to-end design within product pods: conduct UX research and discovery, frame problems, and design complex enterprise workflows from concept to production. Drive UX, interaction, and visual design quality in AI-first, code-first workflows. Partner with Product and Engineering to shape direction and delivery and improve design processes and tools.

Lead SysAid’s product marketing and brand across messaging, content, creative, communications, partner and field marketing. Own messaging frameworks, brand identity, PR/analyst strategy, and activation across channels. Translate product and market changes into field-ready messaging, scale creative output, grow a seven-person team, and operationalize AI into content and GTM processes to maintain quality at scale.

Lead end-to-end creative for B2B SaaS campaigns: translate insights into concepts, write copy, produce assets across formats, use AI to accelerate work, and optimize using performance data while maintaining brand and craft.

Lead and build a Quality function for an AI-native R&D org: own in-Machine quality gates, production verification, monitoring-as-code, evals of LLM/agent output, set quality metrics, and manage a ~9-person team to ensure reliability and reduced regressions.