Jobs at SysAid

Own the full sales cycle for SysAid’s SaaS solutions within an assigned territory. Responsibilities include territory planning, prospect research, demand generation, needs discovery, technical presentations, negotiation, collaboration with internal teams, and closing new software license business. The role targets IT and business decision-makers and requires managing fast-moving, complex B2B sales cycles.

Lead Net Revenue Retention (NRR) for the Americas by building an AI-enabled post-sales growth engine. Reduce churn, drive expansion, accelerate adoption (including Spaces and agentic AI), deploy AI agents for health scoring and automation, redesign roles for AI-first operations, and hire and develop an AI-native Customer Success organization focused on measurable time-to-value and scalable retention.

Lead end-to-end design within product pods: conduct UX research and discovery, frame problems, and design complex enterprise workflows from concept to production. Drive UX, interaction, and visual design quality in AI-first, code-first workflows. Partner with Product and Engineering to shape direction and delivery and improve design processes and tools.

Lead SysAid’s product marketing and brand across messaging, content, creative, communications, partner and field marketing. Own messaging frameworks, brand identity, PR/analyst strategy, and activation across channels. Translate product and market changes into field-ready messaging, scale creative output, grow a seven-person team, and operationalize AI into content and GTM processes to maintain quality at scale.

Lead and build a Quality function for an AI-native R&D org: own in-Machine quality gates, production verification, monitoring-as-code, evals of LLM/agent output, set quality metrics, and manage a ~9-person team to ensure reliability and reduced regressions.