Jobs at SysAid

Manage and grow existing SMB accounts by identifying expansion opportunities, delivering product presentations and demos, following up on marketing/CSM leads, and closing business while providing technical problem-solving and building strong customer relationships.

Partner with C-level and revenue leaders to deliver data-driven insights, build forecasting models, create dashboards, optimize sales and customer success processes, and track revenue performance to identify growth, retention, and efficiency opportunities.

Lead end-to-end design within product pods: conduct UX research and discovery, frame problems, and design complex enterprise workflows from concept to production. Drive UX, interaction, and visual design quality in AI-first, code-first workflows. Partner with Product and Engineering to shape direction and delivery and improve design processes and tools.

Lead SysAid’s product marketing and brand across messaging, content, creative, communications, partner and field marketing. Own messaging frameworks, brand identity, PR/analyst strategy, and activation across channels. Translate product and market changes into field-ready messaging, scale creative output, grow a seven-person team, and operationalize AI into content and GTM processes to maintain quality at scale.

Design and build reference architectures, standards, and shared infrastructure for agentic AI across the company. Implement evaluation harnesses, monitoring, registries, and cross-company automations. Conduct technical reviews, mentor citizen developers, support governance and risk controls, and drive platform/vendor selection and technical thought leadership.

Lead end-to-end creative for B2B SaaS campaigns: translate insights into concepts, write copy, produce assets across formats, use AI to accelerate work, and optimize using performance data while maintaining brand and craft.

Lead and build a Quality function for an AI-native R&D org: own in-Machine quality gates, production verification, monitoring-as-code, evals of LLM/agent output, set quality metrics, and manage a ~9-person team to ensure reliability and reduced regressions.

The Junior Partner Technical Account Manager acts as a technical liaison for the partner, managing escalations, promoting best practices, and ensuring effective communication between teams.

Act as a strategic advisor for enterprise SaaS customers to drive retention, expansion, and AI-driven adoption. Build executive relationships, develop success plans with KPIs, lead business reviews, identify automation and Agentic AI use cases, manage risks, and collaborate cross-functionally to ensure measurable customer outcomes.

Lead North America revenue organization (new logo, customer success, expansion) for ~25 people. Own P&L, forecasting, hiring, operations, and GTM strategy. Drive acquisition, retention, and expansion; set territories, quotas, and compensation; represent NA performance to executives and the board.

Lead Net Revenue Retention (NRR) for the Americas by building an AI-enabled post-sales growth engine. Reduce churn, drive expansion, accelerate adoption (including Spaces and agentic AI), deploy AI agents for health scoring and automation, redesign roles for AI-first operations, and hire and develop an AI-native Customer Success organization focused on measurable time-to-value and scalable retention.

The Account Manager will drive growth in SMB clients by nurturing relationships, identifying opportunities, and delivering product presentations to enhance sales.

The Channel Account Manager will activate and develop a partner portfolio, drive pipeline through partner-sourced sales, and onboard new partners. Responsibilities include engaging partners, co-selling with Account Executives, and maintaining Salesforce data integrity.

The Project Manager will coordinate and oversee project execution for enterprise clients, ensuring effective communication and alignment with client expectations. Responsibilities include project planning, documentation, risk management, and quality assurance, as well as managing multiple projects simultaneously.

The Channel Account Manager will activate partners, drive pipeline generation, enable partners, and maintain partner data accuracy, while also contributing to the development of a partner playbook.