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SysAid is a fast-growing SaaS company in IT Service Management. As businesses worldwide accelerate their digital transformation, we help them do so with leading service management solutions. More than 4,000 customers in 140 countries use SysAid in 42 languages. Over 100,000 admins work in it, and it supports more than 9 million end users every day.
The Role
We’re hiring a motivated Business Development Representative to cover a maternity leave in our UK team. This is a fixed-term role of 6–10 months, starting 10 January and reporting to Austin.
You’ll work closely with experienced Account Executives to research and build pipeline in the UK market. If you’re organised, persistent, and you enjoy working in a team, we’d like to meet you.
What You’ll Do
- Build pipeline by booking qualified discovery meetings for Account Executives across a defined territory and ABM target list
- Prospect target accounts every day by cold calling, email, LinkedIn, and personalised sequences
- Own inbound leads from start to finish: follow up quickly, qualify, route, and turn them into meetings and opportunities
- Build and prioritise strategic target account lists with Sales and Marketing
- Research each account’s structure, initiatives, buying triggers, tech stack and key stakeholders
- Hold strong conversations with Director, VP, and C-level stakeholders to understand their pain points, urgency, and decision process
- Qualify leads with a consistent framework (e.g., MEDDICC or BANT) and record everything clearly in the CRM so the handoff to the AE goes smoothly
- Stay closely aligned with Sales on messaging, account plans, next steps and meeting outcomes, and follow up on no-shows and stalled accounts
- Work with Marketing on campaigns, events, and account plays, and give regular feedback on lead quality, messaging, and ICP fit
- Hit your monthly activity and pipeline targets: meetings held, qualified opportunities created, and pipeline generated
What You Bring
- 2+ years of relevant experience, ideally in outbound sales at a SaaS company
- Proven experience in lead generation or sales prospecting
- Fluent, professional-level English, written and spoken
- Excellent communication skills and confidence speaking with senior stakeholders
- Strong organisational and follow-up skills, with the ability to manage several priorities at once
- You enjoy working in a fast-paced team
Nice to Have
- A bachelor’s degree in Business or a related field
Skills Required
- 2+ years of relevant experience, ideally in outbound sales at a SaaS company
- Proven experience in lead generation or sales prospecting
- Fluent, professional-level English, written and spoken
- Excellent communication skills and confidence speaking with senior stakeholders
- Strong organisational and follow-up skills, with the ability to manage several priorities at once
- Ability to work effectively in a fast-paced team
- Bachelor's degree in Business or a related field
What We Do
Built on a robust ITSM platform, SysAid’s Agentic AI adds a powerful new operational layer to IT—automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. AI Agents take the first action, so IT pros step in only when truly needed. The result? A team free to focus on optimization, innovation, and bigger challenges. Go live in weeks with fast onboarding, no heavy migrations, and zero steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. And with award-winning support, you’re set up for success. ITSM run by AI—and you. 100X more impactful.
