Symplicity Corporation Benefits Overview

Leads end-to-end SaaS client implementations from kickoff through launch and handoff to Client Success. Responsibilities include requirements discovery, solution configuration, client training, project planning, timeline and risk management, coordination of integrations and custom solutions, and post-launch follow-up. The role manages multiple projects, serves as the primary client contact, and ensures clients are prepared to maximize platform value.

Manages client relationships throughout the customer lifecycle, supporting onboarding, implementation, adoption, optimization, training, and issue resolution. Acts as a strategic advisor and product expert, translates client needs into actionable recommendations, coordinates with internal teams, identifies expansion opportunities, and develops customer advocacy initiatives. The role supports higher education clients, requires fluent English and French communication, and includes occasional travel in Canada and the United States.

Serve as a trusted advisor to APAC clients, drive successful implementation and adoption of Symplicity solutions, identify upsell opportunities, run discovery workshops, map solutions to requirements, manage at-risk clients, produce case studies, and coordinate with internal teams for billing and transitions.