The Role
The Client & Implementation Manager partners with clients to support Symplicity solutions' implementation and ongoing success, managing projects and enhancing client relationships.
Summary Generated by Built In
Location: Brisbane City (Hybrid – 1 day per week onsite)
Travel: Occasional client site visits
Are you passionate about building strong client relationships and driving successful technology implementations?
Join Symplicity, a global leader in Higher Education solutions, and play a key role in empowering institutions to deliver exceptional student experiences.
As a Client & Implementation Manager, you’ll partner with clients throughout their lifecycle—leading implementations, ensuring ongoing success, and identifying opportunities for growth.
You’ll act as a trusted advisor, combining technical expertise with business insight to solve complex challenges and maximize client ROI.
What You’ll Do
Become a subject matter expert in Symplicity solutions and how they transform client operations.
Lead discovery workshops to capture requirements and translate them into actionable plans.
Map solution capabilities to client needs and deliver tailored implementations, including project planning, system configuration, and training.
Manage projects with precision—meeting timelines and maintaining clear, proactive communication.
Build long-term relationships with clients, ensuring they achieve measurable success.
Identify upsell and cross-sell opportunities and collaborate with Account Executives to drive growth.
Share client success stories with our marketing team to showcase impact.
Monitor client health, mitigate risks, and implement strategies to maintain high satisfaction.
Encourage engagement through webinars, roadshows, and feedback sessions.
Act as a client advocate, collaborating with internal teams (Support, Engineering, Marketing, Sales).
Assist with operational tasks such as invoices and new sales quotes.
Be open to occasional travel for client visits.
What We’re Looking For
Bachelor’s degree or equivalent experience.
Strong technical aptitude and solution fluency.
Exceptional problem-solving skills and attention to detail.
Excellent communication skills—both written and verbal.
Passion for the Higher Education space and its impact.
High energy, outgoing personality, and a collaborative mindset.
Self-motivated with a strong sense of initiative.
Commitment to ethical business practices.
Why Symplicity?
Work with innovative solutions that shape the future of Higher Education.
Join a dynamic, global team that values collaboration and growth.
Enjoy a flexible hybrid work model with opportunities for travel.
Be part of a company where your ideas matter and career development is a priority.
About Symplicity
Symplicity is the market leader in employability solutions. We help companies find talent, we help Higher Ed bridge the skills gap and we help recent college graduates launch their careers. Used by over 30 million students worldwide, our comprehensive suite of products touches the full life cycle of a student. From admission to alumni engagement, Symplicity’s products cover career services, advising, student conduct, campus life as well as housing & residence life. Symplicity is proud to be an equal and diverse Employer. EEO/AAP/M/F/Disabled/Veteran. Please note: employment with Symplicity is contingent on successful completion of background check.
Top Skills
Symplicity Solutions
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Symplicity is the market leader of student employability solutions with over 20 years of expertise in providing solutions for higher education. At Symplicity, we are deeply committed to partnering with the global higher ed community to redefine student and institutional success by breaking down departmental silos and leveraging Symplicity’s smart, innovative technology.
Symplicity offers a comprehensive suite of products for admissions, career services, advising, student conduct, campus life, housing & residence life, and alumni engagement offices. Now reaching more than 30 million students worldwide, Symplicity is the leading provider of student services solutions in higher education.
