Senior Product Operations Analyst

Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions — from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.
 

Job Summary:

The Senior Product Operations Analyst is a team player, responsible for managing, maintaining, and governing our product management tools and processes, while continuously monitoring for process improvement opportunities, training team members, consulting on challenges, and acting as a process ambassador to other departments.

The incumbent will play a critical role within the department and the company, helping to increase effectiveness of our products in the market by supporting the development, implementation, and maintenance of an operational framework. The incumbent will assist with ensuring leaders have clear, timely, and relevant information to execute on corporate strategy and objectives.

Responsibilities:

Operations Process Management Expert: 

• Maintain key departmental processes via clear documentation and training materials.

• Coach, support and provide oversight on product processes to cross-functional partners.

• Consult on larger cross-functional initiatives that impact product processes.

• Support continuous improvement by monitoring for improvement opportunities, and leading the planning and implementation of identified process improvements.

Departmental Knowledge and Information Management: Maintain Product Innovation Knowledge Management Standards by: 

• Coaching team members on where and how to store information.

• Maintaining documentation related to Product Innovation Communications strategy, creating and distributing training materials, and making recommendations for updates.

• Maintaining Annual Planning Calendar to plan for key activities including, but not limited to, trainings, communications, financial read-outs.

Primary Aha! Administrator:

• Maintain the department’s administrative and user facing documents for Aha! including the Implementation Handbook.

• Assist Product teams in trouble-shooting issues and/or challenges with the tool.

• Oversee and manage efforts to modify Product Innovation’s Aha! functionality when needed. 

• Conduct monthly data back-ups and support annual license budgeting activities.

Departmental/Portfolio Level Reporting:

• Partner with Product managers and leaders to define reporting requirements, and ensure relevant and consistent cross-product portfolio level roadmaps and reports are available.

• Maintain Product Innovation development, health, ideation, and resource reports.

Ad Hoc Project Management:

• Manage or participate in operations projects as prioritized and assigned by the Operations Manager. 

Qualifications: Basic Requirements:

• Bachelor’s degree or equivalent experience.

• 5+ years of experience in related, progressive roles.

• 3+ years of experience defining, communicating, and implementing new business processes.

• 2+ years of experience managing projects. 

• Strong organizational skills.

• Ability to establish and maintain strong relationships with all levels in the organization.

• Proficient with Microsoft PowerPoint and Excel, creating charts, graphics, and presentations.

Preferred Qualifications:

• Must be a team player and able to work collaboratively with and through others.

• Exceptional communication skills, both written and verbal.

• Flexible and adaptable; experience working in ambiguous situations.

• Experience with Aha! Product Management Software, ideally as an administrator.

• Experience using Microsoft O365 SharePoint to effectively manage and share information by using lists, sites, and document libraries leveraging metadata and views to ensure optimal user experiences.

• Experience evaluating business processes, anticipating requirements, and uncovering areas for improvement.

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed .
 

What You’re Like

Better care experiences. Improved outcomes. Reduced costs. These are what our customers care about. And you’re ready to step into a key role as part of the solution, innovating unmatched solutions that solve some of the largest challenges in healthcare today, not just for our customers’ benefit, but for patients and the people who care for them across the country.
 

What We’re Like

Ours is a diverse team of leaders who execute customer-obsessed business strategy. If we had to choose just one thing that we all have in common, it’s curiosity. Curiosity drives our understanding of health IT as we translate exciting concepts into actionable build requirements. We know what it takes to get new products to market.
 

What the Work is Like

This work has far-reaching impact, affecting healthcare nationwide. Through user-centered design philosophy and iterative innovation, we leverage open and trusted relationships with our partners to get at our customers’ unmet needs throughout the product life cycle.
 

Why Wait? Apply Now

We’re a midsize company. This means you’re not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you can be yourself, share your ideas and work your way. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits.
 

At Surescripts, base pay is one part of our Total Rewards Package (which may also include bonus, benefits etc.) and is determined within a range. The base pay range for this position is $107,800 - $131,800 per year. Your base pay may vary within or outside of this range depending on a number of factors, including (but not limited to) your qualifications, skills, experience, and location.

Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave and mental health days, pet insurance, and 401(k) with company match and immediate vesting. To learn more, review the Keep You and Yours Healthy, Balancing Work and Life, and Where Talent Takes Shape links under the Better Benefits. Better Work. Better Life section of our careers site.
 

Physical and Mental Requirements

While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel, communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.

Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.