Product Operations Analyst

Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions — from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.
 

Job Summary:

The Product Operations team applies Product Management best practices to optimize operations and drive growth. We foster innovation by streamlining frameworks, processes, and tools for maximum efficiency. By providing transparent, timely information, we enable data-driven decision-making. In addition to focusing on Product Management excellence, we contribute to broader enterprise efficiencies, helping the company work faster and smarter. Through strong partnerships with cross-functional teams, we ensure alignment with company-wide processes and tools, driving collective impact and success.

The Product Operations Analyst plays a critical role within the team helping to increase the effectiveness of our products in the market by supporting development, implementation, and maintenance of our operational framework. Specifically, they focus on overseeing our Knowledge Management Framework, ensuring data integrity within our product management tool (Aha!), tracking performance metrics, and generating reports. They will monitor tool performance, manage user access, identify cost-saving opportunities, and facilitate critical processes. 

Responsibilities:

Data Stewardship Support for our Product Management tool

• Reporting & Trend Monitoring: Generate reports and track key performance metrics to highlight trends and progress.

• Data Organization & Categorization: Help ensure that new data is logically categorized and easily accessible within Aha!

Monitor & Optimize Product Innovation Toolset

• Track tool performance: Report on tool usage and performance providing data to identify trends or issues related to tool effectiveness.

• Manage user access: Help maintain and update user access records ensuring the right team members have appropriate access to tools. 

• Identify cost-saving opportunities: Assist in evaluating tool costs and suggest improvements to optimize spending. 

Knowledge Management

• Oversee Knowledge Management Framework: Ensure the framework for capturing, storing, and sharing knowledge assets across teams is effective and up to date.

• Organize and maintain knowledge architecture: Ensure key documents are tagged, stored correctly, and regularly audited for reference.

• Promote adoption of the Knowledge Management Framework: Maintain training documentation, collect feedback and continuously improve, host training sessions as needed. 

Process Facilitation

• Oversee key processes: Monitor and ensure adherence to SLAs for critical processes like the Product Operations Change Requests and Product Naming.

• Identify and recommend process improvements: Continuously assess and recommend opportunities for process optimization and efficiency gains. 

• Collaborate with cross-functional teams.

Qualifications: Basic Requirements:

• Bachelor’s degree or equivalent experience.

• 2+ years’ experience in product management, product operations, business operations, business analysis, data analysis, project coordination or related roles. 

• Strong organizational skills.

• Proficient with Microsoft PowerPoint and Excel, creating charts, graphics, and presentations.

Preferred Qualifications:

• Must be a team player and able to work collaboratively with and through others.

• Exceptional communication skills, both written and verbal.

• Flexible and adaptable; experience working in ambiguous situations.

• Experience with Aha! Product Management Software, ideally as an administrator.

• Experience using Microsoft O365 SharePoint to effectively manage and share information by using lists, sites, and document libraries leveraging metadata and views to ensure optimal user experiences.

• Experience evaluating business processes, anticipating requirements, and uncovering areas for improvement

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed .
 

What You’re Like

Better care experiences. Improved outcomes. Reduced costs. These are what our customers care about. And you’re ready to step into a key role as part of the solution, innovating unmatched solutions that solve some of the largest challenges in healthcare today, not just for our customers’ benefit, but for patients and the people who care for them across the country.
 

What We’re Like

Ours is a diverse team of leaders who execute customer-obsessed business strategy. If we had to choose just one thing that we all have in common, it’s curiosity. Curiosity drives our understanding of health IT as we translate exciting concepts into actionable build requirements. We know what it takes to get new products to market.
 

What the Work is Like

This work has far-reaching impact, affecting healthcare nationwide. Through user-centered design philosophy and iterative innovation, we leverage open and trusted relationships with our partners to get at our customers’ unmet needs throughout the product life cycle.
 

Why Wait? Apply Now

We’re a midsize company. This means you’re not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you can be yourself, share your ideas and work your way. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits.
 

At Surescripts, base pay is one part of our Total Rewards Package (which may also include bonus, benefits etc.) and is determined within a range. The base pay range for this position is $89,350 - $109,250 per year. Your base pay may vary within or outside of this range depending on a number of factors, including (but not limited to) your qualifications, skills, experience, and location.

Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave and mental health days, pet insurance, and 401(k) with company match and immediate vesting. To learn more, review the Keep You and Yours Healthy, Balancing Work and Life, and Where Talent Takes Shape links under the Better Benefits. Better Work. Better Life section of our careers site.
 

Physical and Mental Requirements

While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel, communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.

Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.