Jobs at SupportYourApp

Provide remote email and phone support for SaaS customers: troubleshoot product issues, respond within SLAs, manage and escalate cases, track updates, and communicate proactively with customers and internal teams.

Provide multilingual customer support via phone, chat, and email; resolve inquiries, build strong customer relationships, maintain client solution knowledge and KPIs, handle sensitive data securely, and support internal teams to solve operational issues.

Provide L1 customer and technical support via email, resolve inquiries about devices, billing and policies, escalate complex cases to T2, follow procedures, protect sensitive data, and meet client KPIs in a remote, multilingual environment.

Provide multilingual (English/Spanish) customer support via calls and email, handle product and service inquiries, document and update tickets, escalate complex issues, collaborate with internal teams, and securely manage customers' sensitive information.

Lead end-to-end B2B SaaS implementation projects: run discovery, map and migrate data, configure platform workflows, manage timelines and stakeholders, deliver onboarding workshops, create deployment resources, and escalate technical issues to Product/Engineering.

Lead end-to-end B2B SaaS implementation projects: run discovery sessions, configure product workflows, manage timelines and data migrations, conduct onboarding workshops, create deployment resources, and liaise with Sales/Product/QA to resolve technical blockers and drive user adoption.

Provide German-language customer support via phone and email, troubleshoot basic Wi‑Fi and Ethernet connectivity, document issues, escalate complex cases, and collaborate with developers while handling sensitive data securely.

Provide German- and English-language customer and technical support remotely via phone and email. Troubleshoot basic Wi‑Fi and Ethernet connectivity, document and escalate issues, handle sensitive data, and coordinate with developers and cross-functional teams. Maintain organized records and prioritize multiple requests within a fixed CET schedule.

Provide German and English customer support via phone and email; troubleshoot basic Wi‑Fi and Ethernet connectivity; identify root causes and give clear step-by-step solutions; document issues and resolutions; escalate complex cases; handle sensitive customer data; and coordinate with developers and cross-functional teams.

Provide phone and email customer support in German and English, troubleshoot basic Wi‑Fi and Ethernet connectivity, document issues and resolutions, escalate complex problems, handle sensitive customer data, and coordinate with developers and cross-functional teams. Remote role on fixed CET schedule.

Write SEO-optimized blog posts and marketing copy, proofread and edit content, update landing pages, publish and format content in WordPress, create newsletters and Quora content, request visuals, and collaborate with marketing and cross-functional teams.

Provide multilingual (English/French) remote guest support via phone, chat, and email. Manage reservations and modifications, coordinate with cleaning and maintenance teams, handle and escalate guest issues, process refunds per policy, and use internal tools to track tasks and guest information.

Provide remote customer support via phone and email for broadband connectivity. Troubleshoot basic Wi-Fi and Ethernet issues, document resolutions, escalate complex cases, and liaise with developers and cross-functional teams while protecting sensitive data.

Own the full B2B business development cycle: prospecting, qualifying leads, preparing proposals, negotiating and closing deals. Use CRM and AI tools, research markets, track KPIs, build client relationships, collaborate with leadership, and analyze feedback to improve services and drive revenue.

Drive full-cycle business development: research markets, qualify leads, build client relationships, prepare proposals, negotiate and close deals, use CRM and AI tools, track KPIs, and collaborate with leadership to grow business.

Conduct discovery and audits of client support operations, analyze ticketing workflows and KPIs, evaluate support platforms, design AI-powered automation strategies (chatbots, NLP classification, auto-triage), produce AI readiness assessments and roadmaps, and deliver clear, actionable recommendations to technical and executive stakeholders.

Assess client support operations, analyze ticketing workflows and KPIs, design AI-driven automation (chatbots, NLP, auto-triage, agent assist), evaluate platforms (Zendesk, Freshdesk, Intercom), create AI readiness assessments and roadmaps, and deliver actionable, executive-ready recommendations.

Own the full business development cycle: research markets, identify and qualify leads, prepare proposals, negotiate and close deals, use AI tools and CRM (HubSpot), track KPIs, collaborate with leadership, and gather feedback for service improvement.

Provide legal support for a global IT outsourcing company: draft, negotiate, and manage commercial contracts (MSAs, SOWs, NDAs, supplier agreements); conduct legal due diligence; advise internal teams on compliance, commercial, and data protection matters; update templates and policies; monitor regulatory changes; and collaborate with external counsel on cross-border issues.

Conduct discovery and audits of client support operations, analyze workflows and ticket data, evaluate support platforms, design AI-driven automation strategies (chatbots, NLP, auto-triage, agent assist), create AI readiness roadmaps, and deliver actionable, executive-ready recommendations.