Jobs at SupportYourApp

Provide multilingual customer support through email, chat, and calls. Follow procedures, protect sensitive data, resolve issues with internal teams, maintain knowledge of client solutions, meet KPIs, and communicate with developers and specialists. The role requires fluent French and English, customer support experience, analytical and research skills, and a reliable home-office setup.

Source and activate creators, monitor performance, coordinate projects and workflows, resolve operational escalations, investigate fraud and risk cases, track KPIs, and improve processes. The role requires fluent Spanish and C1 English, strong organization, project coordination, autonomous execution, and Google Sheets proficiency. It is fully remote with a fixed Monday-Friday schedule.

Provide email and phone support for SaaS customers, troubleshoot product and technical issues, manage and update support cases, meet service-level agreements, escalate complex issues, and communicate status updates. The role requires strong English, customer support experience, computer science knowledge, problem-solving skills, CRM and support-tool familiarity, and the ability to work effectively in a high-volume remote environment.

Provide Tier 1 and Tier 2 technical support through email, chat, and occasional calls. Troubleshoot and reproduce issues using logs, configuration files, databases, and internal tools; escalate complex cases and maintain customer communication. Perform configuration maintenance, test changes, educate customers on platform usage, monitor chatbot workflows, and recommend improvements. The role requires excellent C1 English, strong organization, analytical skills, Zendesk and Jira experience, and practical use of generative AI.

Provide customer support through phone, chat, and email; build customer relationships; protect sensitive data; meet KPIs; research and resolve issues; understand client solutions; and collaborate with developers and cross-functional teams in a fully remote environment.

Provide customer support through phone, chat, and email; build customer relationships; protect sensitive data; meet support KPIs; research and resolve issues; learn client tools; and collaborate with developers and cross-functional teams. The role requires fluent C1 English, customer support experience, travel-industry experience, analytical skills, and a reliable remote-work setup.

Provide technical support for enterprise B2B software clients, leading onboarding, data scanning, environment discovery, connectivity troubleshooting, log analysis, access configuration, and issue escalation. Diagnose permission, network, security, and integration problems across cloud and on-premises systems. Translate technical findings into actionable guidance, document recurring issues, support product improvements, and deliver high-touch assistance through email, tickets, and live sessions.

Provide remote technical support for VPN and private access solutions. Troubleshoot MFA, network connectivity, routing, split tunneling, bandwidth, firewall, and operating-system issues. Analyze network traffic and logs to identify root causes, recommend performance improvements, and guide clients toward secure configurations. Collaborate with customers and technical teams to resolve issues and deliver a smooth support experience.

Provide high-touch technical support for enterprise B2B software clients. Lead onboarding, data scanning, environment discovery, connectivity troubleshooting, access and permissions configuration, log analysis, and issue escalation. Guide client IT teams through directory, cloud, network, and security problems; document technical findings; identify recurring issues; and communicate actionable solutions to customers and engineering teams across multiple support channels.

Provide first-line B2B application support for a FinTech software platform. Manage Zendesk tickets, meet SLAs, troubleshoot and reproduce issues, document technical details, answer user questions, escalate complex cases, coordinate feature requests, track bugs in Azure DevOps, and keep customers informed through resolution. The role is fully remote within the EU and requires excellent English communication, Zendesk expertise, customer support experience, and willingness to complete a criminal background check.

Draft and review standard commercial agreements, manage document signatures and legal registers, support due diligence, advise internal teams on routine legal and compliance matters, maintain legal templates and policies, and monitor regulatory changes. The role requires collaboration with the Chief Legal Officer and global clients in a fast-paced international IT environment.

Provide first-level customer support in French and English through chat, email, and phone. Resolve product, payout, transaction, subscription, and how-to inquiries using knowledge-base procedures. Troubleshoot common issues, research solutions, and escalate recurring or complex technical problems. The role requires CRM and ticket-based support experience, strong analytical skills, reliable home-office equipment, and availability for a fixed weekday schedule.

Own a major client account’s commercial performance, operations, service quality, and reputation. Lead client reviews and negotiations, coordinate contracts and internal resources, launch and scale support teams, establish SOPs and escalation processes, plan for peak seasons, manage service recovery, and develop team leaders and successors. The role requires hospitality experience, operational leadership of large 24/7 teams, workforce management expertise, and confidence using CRM, helpdesk, and WFM tools.

Own a major client account’s commercial performance, operations, and reputation. Lead client reviews, negotiate SLAs and contracts, scope and staff new work, launch support teams, establish SOPs and quality processes, plan for peak seasons, manage service recovery, and develop team leaders. The role requires hospitality experience, leadership of large 24/7 teams, account growth, workforce management, client negotiation, and proficiency with CRM, helpdesk, and workforce management tools.

Own and grow a major client account by managing commercial results, service operations, negotiations, staffing, team launches, SLAs, KPIs, QA, escalations, and process improvement. Lead through supervisors and team leads, plan for peak seasons, oversee service recovery and workforce management, and maintain strong client relationships while expanding support coverage across markets.

Provide remote technical support for secure private access solutions, VPNs, MFA, network connectivity, and multiple operating systems. Troubleshoot logs, network traffic, routing, firewalls, bandwidth, and authentication issues; identify root causes and recommend secure performance improvements. Collaborate with clients and technical teams to resolve issues and deliver a smooth user experience.

Provide technical support through email and chat, troubleshoot product issues involving bulbs, apps, connectivity, setup, and user configuration, document interactions, escalate complex cases, and maintain a positive customer experience while managing multiple conversations. The role is fully remote, short-term for four months, with potential for longer collaboration.

Own a key client account’s commercial results, operations, service quality, and reputation. Lead client reviews and negotiations, scope and launch new support teams, establish SOPs and escalation processes, manage peak-season planning and workforce operations, and develop team leaders and successors. Drive account growth, service recovery, staffing, training, QA, reporting, and continuous improvement while coordinating with Legal, Finance, and internal delivery teams.

Own a major client account’s commercial performance, operations, and reputation. Lead client reviews, negotiate SLAs and contracts, scope and staff new workstreams, launch support teams, establish SOPs and quality processes, manage peak-season planning and service recovery, and develop team leaders and successors. The role requires hospitality experience, operational leadership of large 24/7 teams, workforce management knowledge, CRM and helpdesk proficiency, and strong client negotiation skills.

Drafts and reviews standard commercial agreements, manages signatures and legal records, supports due diligence, and provides routine contractual and compliance assistance to internal teams. The role also maintains legal templates and policies, tracks regulatory changes, and collaborates with the Chief Legal Officer in an international IT environment.