Jobs at SupportYourApp

Conduct discovery and audits of client support operations, analyze workflows and ticket data, evaluate support platforms, design AI-driven automation strategies (chatbots, NLP, auto-triage, agent assist), create AI readiness roadmaps, and deliver actionable, executive-ready recommendations.

Assess clients' support platforms and automation maturity; develop AI readiness assessments and roadmaps; recommend AI-powered solutions (chatbots, NLP, auto-triage); run discovery/audits of ticketing workflows and KPIs; design scalable automation strategies; translate findings into executive-ready recommendations; stay current on AI vendor capabilities and best practices.

Assess client support operations, analyze ticketing workflows and KPIs, design AI-driven automation (chatbots, NLP, auto-triage, agent assist), evaluate platforms (Zendesk, Freshdesk, Intercom), create AI readiness assessments and roadmaps, and deliver actionable, executive-ready recommendations.

Conduct discovery and audits of client support operations, analyze workflows and ticket data, evaluate support platforms, design AI-powered automation strategies (chatbots, NLP, auto-triage), produce AI readiness assessments and roadmaps, and deliver clear, actionable recommendations to stakeholders.

Assess clients' customer support platforms, design AI-driven automation roadmaps (chatbots, NLP, auto-triage), run discovery/audits, recommend scalable workflow and automation strategies, and deliver executive-ready recommendations.

Evaluate clients' support platforms and AI maturity, run discovery audits, design AI-driven automation and scalable workflows, recommend chatbot/NLP solutions, translate findings into executive-ready roadmaps and implementation plans.

Assess clients' support platforms and operations, perform discovery/audits, develop AI readiness assessments and roadmaps, recommend AI-powered solutions (chatbots, NLP, auto-triage), design scalable workflows and automation strategies, translate findings into executive-ready recommendations, and stay current on AI and support automation best practices.

Conduct discovery and audit sessions to analyze support workflows, KPIs, and platforms (Zendesk, Freshdesk, Intercom). Identify automation opportunities, design scalable AI-driven workflows (chatbots, NLP ticket classification, auto-triage, agent assist), create AI readiness roadmaps, prioritize by ROI, and deliver actionable recommendations to stakeholders.

Provide multilingual (English/Spanish) email-based technical support for app users: handle subscription questions, cancellations, pricing, guide installation and setup of the keyboard, and troubleshoot basic technical issues while working remotely.

Provide customer support through phone, chat, and email; build customer relationships; protect sensitive data; meet KPIs; research and resolve issues; maintain knowledge of client solutions; and collaborate with developers and cross-functional teams. The role requires fluent English, customer support experience, travel-industry experience, analytical skills, and reliable home-office equipment. Hospitality or logistics experience is preferred.

Provide multilingual technical support through phone, email, and chat; troubleshoot customer issues, offer step-by-step guidance, collaborate across departments, escalate complex cases, and document interactions in D365. The role also involves improving support processes, maintaining product knowledge, and communicating technical information clearly to nontechnical customers in a fully remote environment.

Provide multilingual technical support through phone, email, and chat; troubleshoot issues, guide customers step by step, collaborate across departments, escalate complex problems, document interactions in D365, and improve support processes. Maintain product knowledge while multitasking and communicating technical information clearly to nontechnical customers in a remote environment.

Provide multilingual technical support through phone, email, and chat; troubleshoot issues, guide customers, collaborate across departments, escalate complex cases, document interactions in Microsoft Dynamics 365, and improve support processes. Maintain product knowledge while communicating technical information clearly to nontechnical customers. The role requires fluent C1 English and French, at least one year of customer support experience, CRM familiarity, basic technical understanding, strong troubleshooting skills, multitasking, and a reliable remote-work setup.

Source and activate creators, monitor performance, coordinate projects and workflows, resolve operational escalations, investigate fraud and risk cases, track KPIs, and improve processes. The role requires native Spanish, C1 English, strong organization and project management skills, Google Sheets proficiency, autonomy, and reliable home-office equipment. It is fully remote with a fixed Monday-Friday schedule.

Provide multilingual technical support through phone, email, and chat. Troubleshoot customer issues, offer step-by-step guidance, collaborate with internal teams, escalate complex problems, document interactions in D365, and improve support processes. The role requires strong French and English communication, customer support experience, familiarity with CRM systems and basic technical concepts, problem-solving ability, multitasking, and a reliable home-office setup.

Source and activate creators, monitor performance, coordinate project workflows, resolve operational escalations, investigate fraud and risk cases, track KPIs, and improve processes. The role requires native Spanish, C1 English, Google Sheets proficiency, project coordination skills, autonomy, organization, and reliable remote-work equipment and connectivity.

Source and activate creators, monitor performance, coordinate projects and workflows, resolve operational escalations, investigate fraud and risk cases, track KPIs in Google Sheets, and improve processes. The role requires native Spanish, C1 English, strong project management, autonomous execution, and reliable remote-work equipment and connectivity.

Provide customer support through phone, chat, and email; build customer relationships; protect sensitive data; meet KPIs; research and resolve issues; maintain knowledge of client solutions; and collaborate with developers and cross-functional teams. The role requires fluent English, customer support experience, travel-industry knowledge, reliable home-office equipment, and strong analytical skills. Hospitality or logistics experience is preferred.

Provide multilingual customer support via email, chat, and calls; follow SOPs; collaborate with cross-functional teams and developers; protect sensitive data; meet KPIs; apply best customer-happiness practices while working rotating shifts remotely.

Provide multilingual (English/Spanish) customer support via phone, chat, and email; resolve inquiries, build customer relationships, use CRM and MS Office, protect sensitive data, meet KPIs, and support internal teams.