Jobs at SupportYourApp

Own a key client account’s commercial results, operations, service quality, and reputation. Lead client reviews and negotiations, scope and launch new support teams, establish SOPs and escalation processes, manage peak-season planning and workforce operations, and develop team leaders and successors. Drive account growth, service recovery, staffing, training, QA, reporting, and continuous improvement while coordinating with Legal, Finance, and internal delivery teams.

Own a major client account’s commercial performance, operations, and reputation. Lead client reviews, negotiate SLAs and contracts, scope and staff new workstreams, launch support teams, establish SOPs and quality processes, manage peak-season planning and service recovery, and develop team leaders and successors. The role requires hospitality experience, operational leadership of large 24/7 teams, workforce management knowledge, CRM and helpdesk proficiency, and strong client negotiation skills.

Own a major client account’s commercial performance, operations, service quality, and reputation. Lead client reviews and negotiations, coordinate contracts and internal resources, launch and scale support teams, establish SOPs and escalation processes, plan for peak seasons, manage service recovery, and develop team leaders and successors. The role requires hospitality experience, operational leadership of large 24/7 teams, workforce management expertise, and confidence using CRM, helpdesk, and WFM tools.

Own and grow a major client account by managing commercial results, service operations, negotiations, staffing, team launches, SLAs, KPIs, QA, escalations, and process improvement. Lead through supervisors and team leads, plan for peak seasons, oversee service recovery and workforce management, and maintain strong client relationships while expanding support coverage across markets.

Provide Tier 1 customer support for SaaS products through email and calls. Diagnose, troubleshoot, triage, track, and resolve customer issues, escalating complex cases when necessary. Document investigations and resolutions, communicate status updates, and collaborate with Product, Engineering, and Customer Success teams to improve the support experience. The role is fully remote, requires fluent C2 English, and follows an overnight Monday–Friday schedule for LATAM-based professionals.

Provide Tier 1 SaaS customer support through email and calls, troubleshoot and triage reported issues, manage cases, document resolutions, and escalate complex problems. The role requires excellent English, technical support experience, Zendesk or similar ticketing-system experience, strong communication and problem-solving skills, and collaboration with Product, Engineering, and Customer Success teams. This is a fully remote, full-time overnight position.

Build and maintain healthcare platform features using Django, PostgreSQL, React, and TypeScript. Develop AI capabilities with AWS Bedrock and MCP, maintain end-to-end tests, manage releases and production health, and integrate healthcare, payment, messaging, imaging, and invoicing systems. Ensure multi-tenant security, optimize performance, lead incident resolution, collaborate with stakeholders, mentor developers, and improve engineering practices through reviews, CI/CD, and infrastructure automation.

Build and maintain healthcare technology features across Django, PostgreSQL, React, and TypeScript. Develop AI-powered capabilities, integrations, testing, deployments, and multi-tenant security. Own production health, incident resolution, performance optimization, releases, migrations, and infrastructure. Collaborate directly with stakeholders and clinics, mentor developers, and improve engineering practices.

Develop and operate a healthcare platform using Django, PostgreSQL, React, and TypeScript. Build AI-powered features with AWS Bedrock and MCP, maintain automated tests, manage releases and production health, integrate healthcare and payment services, secure multi-tenant data, optimize performance, and mentor developers. Collaborate directly with stakeholders and clinics while leading incident resolution, infrastructure automation, and code quality improvements.

Build and maintain end-to-end healthcare platform features using Django, PostgreSQL, React, and TypeScript. Develop AI capabilities, integrations, and secure multi-tenant access controls; maintain testing, deployments, production infrastructure, and performance. Lead incident resolution, releases, stakeholder communication, code reviews, and mentorship while supporting healthcare workflows and regulatory integrations.

Build and maintain end-to-end healthcare platform features using Django, PostgreSQL, React, and TypeScript. Develop AI-powered capabilities, integrations, secure multi-tenant access controls, and performant production systems. Own testing, releases, deployments, incident resolution, infrastructure, and post-mortems across AWS services. Collaborate with clinics and stakeholders, convert support issues into product improvements, mentor a developer, and raise engineering standards through reviews and automation.

Build and maintain end-to-end healthcare platform features using Django, PostgreSQL, React, and TypeScript. Develop AI-powered capabilities with AWS Bedrock and MCP, maintain automated tests, manage releases and production infrastructure, and integrate healthcare, payment, messaging, imaging, and tax systems. Ensure secure multi-tenant access, optimize performance, lead incident resolution, collaborate with clinics and stakeholders, mentor developers, and improve engineering practices through reviews and CI/CD.

Develop and maintain a healthcare technology platform using Django, PostgreSQL, React, and TypeScript. Ship end-to-end features, build AI capabilities with AWS Bedrock and MCP, maintain automated tests, manage releases and production health, and develop clinic integrations. Ensure multi-tenant security, optimize performance, and support safe migrations. Collaborate directly with stakeholders and clinics, resolve incidents, mentor a developer, and improve engineering practices through reviews, CI/CD, and infrastructure automation.

Build and maintain end-to-end healthcare platform features using Django, PostgreSQL, React, and TypeScript. Develop AI capabilities, integrations, multi-tenant security, and performance improvements. Own releases, production health, incident resolution, testing, deployments, and infrastructure. Collaborate directly with clinics and stakeholders, mentor developers, conduct code reviews, and improve engineering practices.

Own a key client account’s commercial performance, service delivery, operations, and reputation. Lead client reviews, negotiate SLAs and contracts, translate requests into staffed workstreams, launch and scale support teams, establish SOPs and quality processes, manage peak-season planning and service recovery, and develop team leaders and successors. The role requires hospitality experience, operational leadership of large 24/7 teams, account growth, workforce management, CRM and helpdesk proficiency, and strong client negotiation skills.

Own and grow a key client account by managing commercial results, service operations, client negotiations, SLAs, staffing, and performance. Build and launch support teams, establish SOPs and quality processes, manage peak-season planning and service recovery, and develop team leaders and successors. The role requires hospitality experience, operational leadership, workforce management expertise, client negotiation skills, and fluency with CRM, helpdesk, and WFM tools.

Owns a major client account’s commercial performance, service operations, reputation, and growth. Responsibilities include negotiating SLAs and contracts, launching and scaling support teams, developing SOPs and quality processes, planning peak seasons, managing service recovery, and leading team leaders. The role requires hospitality experience, client negotiation skills, workforce management knowledge, and familiarity with CRM, helpdesk, and WFM tools.

Own a key client account’s commercial performance, operations, and reputation. Lead client reviews, negotiate SLAs, KPIs, rates, and contracts, and convert requests into staffed delivery plans. Build and launch support teams, establish SOPs, QA, reporting, and escalation processes, and manage peak-season planning and service recovery. Develop team leaders, oversee large 24/7 operations, expand market coverage, and drive account growth while maintaining service quality and client relationships.

Own a global client account’s commercial performance, service delivery, operations, and reputation. Lead client reviews, negotiate SLAs and contracts, scope and staff new initiatives, launch support teams, establish SOPs and quality processes, manage peak-season planning and service recovery, and develop team leaders and successors. The role requires hospitality experience, leadership of large 24/7 operations, account growth, workforce management, negotiation, and proficiency with CRM, helpdesk, and workforce-management tools.

Own a major client account’s commercial performance, operations, service quality, and reputation. Lead client reviews and negotiations, translate requests into scoped workstreams, launch and scale support teams, establish SOPs and escalation processes, manage peak-season planning and service recovery, and develop team leaders and successors. The role requires hospitality experience, operational leadership of large 24/7 teams, workforce management expertise, and confidence using CRM, helpdesk, and WFM tools.