Jobs at SupportYourApp

Own the full B2B business development cycle: prospecting, qualifying leads, preparing proposals, negotiating and closing deals. Use CRM and AI tools, research markets, track KPIs, build client relationships, collaborate with leadership, and analyze feedback to improve services and drive revenue.

Draft, negotiate, review, and manage commercial agreements (MSAs, SOWs, NDAs); support Ukrainian and international contractual matters; perform legal due diligence and risk assessments; advise internal teams (HR, IT, Marketing, Finance, Operations); maintain legal templates and policies; monitor regulatory changes and collaborate with external counsel on cross-border issues.

Draft, negotiate, review, and manage commercial contracts (MSAs, SOWs, NDAs, supplier agreements); conduct legal due diligence; advise internal teams on contractual, commercial, and compliance matters; maintain legal templates and monitor regulatory changes; collaborate with external counsel on cross-border issues.

Drive full-cycle business development: research markets, qualify leads, build client relationships, prepare proposals, negotiate and close deals, use CRM and AI tools, track KPIs, and collaborate with leadership to grow business.

Draft, review, negotiate, and manage commercial contracts (MSAs, SOWs, NDAs); support contractual matters with Ukrainian and international counterparties; conduct legal due diligence; advise internal teams on compliance, GDPR, and commercial issues; maintain legal templates and monitor regulatory changes; collaborate with external counsel as needed.

Conduct discovery and audits of client support operations, analyze ticketing workflows and KPIs, evaluate support platforms, design AI-powered automation strategies (chatbots, NLP classification, auto-triage), produce AI readiness assessments and roadmaps, and deliver clear, actionable recommendations to technical and executive stakeholders.

Own and manage client relationships for B2B SaaS/BPO customers: act as primary contact, ensure SLAs/KPIs/QA, monitor performance, analyze metrics, drive improvements, support onboarding and team growth.

Own and manage key client relationships for Asian market accounts, coordinate onboarding and integrations, act as primary client contact, ensure SLAs/KPIs and QA, analyze metrics and report, drive improvements, support hiring and team development, and lead projects to ensure seamless service delivery and account growth.

Provide remote customer support via phone, chat, and email, build customer relationships, handle sensitive data securely, learn client solutions, meet KPIs, and collaborate with developers and cross-functional teams.

Assess client support operations, analyze ticketing workflows and KPIs, design AI-driven automation (chatbots, NLP, auto-triage, agent assist), evaluate platforms (Zendesk, Freshdesk, Intercom), create AI readiness assessments and roadmaps, and deliver actionable, executive-ready recommendations.

Own the full business development cycle: research markets, identify and qualify leads, prepare proposals, negotiate and close deals, use AI tools and CRM (HubSpot), track KPIs, collaborate with leadership, and gather feedback for service improvement.

Investigate and manage security incidents end-to-end, communicate with clients during breaches, perform root cause analysis, develop preventive measures and incident response procedures, assess security of software and vendors, and maintain security documentation and knowledge base.

Provide Level 1 customer support for a healthcare platform via phone, chat, and email. Assist with account activation, user access, appointment booking, and basic accounting how-tos. Troubleshoot issues, document tickets, update knowledge base, escalate complex cases, and collaborate with developers while handling sensitive data securely.

Provide multilingual customer support via phone, chat, and email; resolve inquiries, build strong customer relationships, maintain client solution knowledge and KPIs, handle sensitive data securely, and support internal teams to solve operational issues.

Provide legal support for a global IT outsourcing company: draft, negotiate, and manage commercial contracts (MSAs, SOWs, NDAs, supplier agreements); conduct legal due diligence; advise internal teams on compliance, commercial, and data protection matters; update templates and policies; monitor regulatory changes; and collaborate with external counsel on cross-border issues.

Provide remote customer support via phone, chat, and email for hospitality/travel clients. Build customer relationships, research and resolve issues, protect sensitive data, meet KPIs, stay current with client tools, and collaborate with developers and cross-functional teams.

Conduct discovery and audits of client support operations, analyze workflows and ticket data, evaluate support platforms, design AI-driven automation strategies (chatbots, NLP, auto-triage, agent assist), create AI readiness roadmaps, and deliver actionable, executive-ready recommendations.

Drive full-cycle B2B business development: identify and qualify leads, prepare proposals, negotiate and close deals, use CRM and AI tools, research markets, track KPIs, and collaborate with leadership to grow revenue and improve service offerings.

Provide remote customer support via phone, chat, and email; build customer relationships; research and resolve issues; work with developers and cross-functional teams; protect sensitive data; meet KPIs while learning client solutions and customer-happiness practices.

Provide remote customer support via phone, chat, and email; build customer relationships; research and resolve issues; protect sensitive data; meet client KPIs; coordinate with developers and cross-functional teams while using evolving support tools.