Teams at SupportYourApp

Processes sales invoices, follows up on accounts receivable, verifies orders, maintains contracts and administrative records, communicates with customers, supports reception and office management, and assists with daily operations and internal projects. The role requires fluent French and English communication, strong organization, attention to detail, customer service skills, Microsoft Office proficiency, and reliable remote-work equipment.

Handle customer inquiries through chat, email, and phone; assist with product selection and usage; troubleshoot technical issues such as calibration and Wi-Fi connectivity; resolve problems accurately and efficiently; maintain customer satisfaction; understand client solutions; and meet support KPIs in a fully remote environment.

Provide multilingual (German/English) customer support across email, chat, and phone; follow SOPs; collaborate with internal teams and developers to resolve issues; protect sensitive customer data; meet KPIs; and maintain deep product knowledge while applying customer-happiness best practices.