Teams at SupportYourApp

Own a key client account’s commercial results, operations, service quality, and reputation. Lead client reviews and negotiations, scope and launch new support teams, establish SOPs and escalation processes, manage peak-season planning and workforce operations, and develop team leaders and successors. Drive account growth, service recovery, staffing, training, QA, reporting, and continuous improvement while coordinating with Legal, Finance, and internal delivery teams.

Own a major client account’s commercial performance, operations, and reputation. Lead client reviews, negotiate SLAs and contracts, scope and staff new workstreams, launch support teams, establish SOPs and quality processes, manage peak-season planning and service recovery, and develop team leaders and successors. The role requires hospitality experience, operational leadership of large 24/7 teams, workforce management knowledge, CRM and helpdesk proficiency, and strong client negotiation skills.

Own a major client account’s commercial performance, operations, service quality, and reputation. Lead client reviews and negotiations, coordinate contracts and internal resources, launch and scale support teams, establish SOPs and escalation processes, plan for peak seasons, manage service recovery, and develop team leaders and successors. The role requires hospitality experience, operational leadership of large 24/7 teams, workforce management expertise, and confidence using CRM, helpdesk, and WFM tools.