Teams at Supportworks, Inc.

Oversee bi-weekly payroll for multiple entities, including variable compensation, payroll journal entries, tax reconciliations, W-2 reporting, and employee record accuracy. Support accounts receivable, accounts payable, vendor payments, credit card transactions, intercompany billing, month-end close, and internal control improvements. Collaborate with HR, operations, and accounting teams while ensuring compliance, accurate records, and timely processing.

Lead a hands-on technical support function for SaaS applications, integrations, APIs, authentication, configuration, and CRM synchronization. Resolve complex issues, coach and grow a support team, improve ticket quality and escalation processes, build documentation and training, identify recurring problems, and collaborate with Product and Development on improvements. Support product releases and help scale team processes while maintaining strong dealer communication and ownership.

Lead Supportworks’ engineering and manufacturing organization, overseeing team development, product innovation, testing, technical support, manufacturing quality, cost improvement, customer relationships, commercial strategy, training, and technical presentations. The role requires a licensed professional engineer with structural or geotechnical expertise, product development experience, construction knowledge, and strong leadership and communication skills.