Jobs at SupportNinja

Coordinates inbound and outbound shipments, including scheduling, tracking, documentation, inventory reconciliation, and delivery issue resolution. Communicates with vendors, carriers, and internal teams; monitors delays, supports cost analysis and vendor performance tracking, ensures regulatory and company policy compliance, and maintains accurate logistics records. The role also supports KPI performance, reporting, and continuous improvement of supply chain processes.

Coordinate customer onboarding and training sessions, deliver product education, track milestones, answer onboarding questions, maintain training materials, resolve issues with internal teams, and gather feedback to improve programs. The role requires strong facilitation, organization, communication, customer service, documentation, and basic troubleshooting skills while managing multiple onboarding cases independently.

Provides advanced technical support for complex customer issues, troubleshoots problems, communicates solutions clearly, documents interactions in a CRM, escalates unresolved cases, and collaborates across departments. The role also gathers product feedback, maintains product knowledge through training, meets performance KPIs, and delivers empathetic customer service in a remote work environment.

Provides advanced technical support for B2B SaaS customers through email, chat, phone, and Zoom. Owns complex cases from diagnosis through resolution, troubleshoots APIs and integrations, manages web design requests, and supports live customer events. Collaborates with Product, Engineering, R&D, and Customer Success teams while explaining technical concepts clearly to semi-technical users. The role requires flexible scheduling, urgency, independent work, and experience with HTML, CSS, JavaScript, browser tools, error logs, and support platforms.

Leads and supports a call center representative team by setting performance goals, coaching employees, managing escalations, monitoring KPIs and SLAs, improving service quality, coordinating training, resolving operational issues, and supporting customer satisfaction and continuous improvement.

Optimize helpdesk platforms, implement ticketing automation and AI solutions, analyze support metrics, and deliver operational insights. The role evaluates emerging AI technologies, leads process improvement initiatives, supports special IT projects, and trains staff on technical systems. It requires helpdesk administration experience, ticketing-platform expertise, automation skills, analytical ability, and strong communication and collaboration.

Manages global customer license provisioning across production and sandbox environments. Configures Salesforce and related platforms, updates account settings, processes renewals and subscription changes, monitors onboarding inquiries, manages provisioning queues, troubleshoots licensing issues, escalates out-of-scope requests, and maintains accurate account records. The role collaborates with Sales and Customer Success teams to support subscription management and ensure compliance with internal processes.

Handles inbound and follow-up sales calls, identifies customer needs, sells and upsells software products, negotiates and closes deals, supports retention, documents interactions in a CRM, and meets sales KPIs. The role also provides accurate product information, transfers non-sales inquiries, resolves customer issues with internal teams, and maintains a professional customer experience.

Owns the operational backbone of marketing by managing project plans, workflows, timelines, campaign execution, content production, events, vendors, and digital asset repositories. The role facilitates stakeholder meetings, resolves bottlenecks, develops SOPs, coordinates internal and external resources, and ensures deliverables meet deadlines, brand standards, and contract terms. It requires at least three years of relevant experience, project management software proficiency, strong organizational and communication skills, and experience with marketing assets, DAM systems, and event logistics.

Provide technical support to SaaS customers through email, chat, and voice calls. Troubleshoot Salesforce and application issues, resolve problems promptly, maintain support documentation, escalate complex cases, and collaborate with internal teams to improve support processes and customer experience. The role is hybrid, night-shift, and CSAT-driven, with additional responsibilities involving training delivery, facilitation, and customer-focused communication.

Leads global revenue strategy and executive commercial functions, including sales, business development, revenue operations, account management, and customer success. Drives growth, profitability, forecasting accuracy, customer retention, expansion, and operational excellence while developing senior leaders and partnering with executives, boards, clients, and strategic partners.

Processes vendor invoices, payments, and employee expense reports; reconciles statements, resolves discrepancies, maintains AP records, supports month-end close and audits, responds to vendor inquiries, collaborates with Procurement, and improves AP processes while ensuring policy compliance.

Owns and grows relationships with outsourcing advisors, consultants, and brokers; recruits and onboards referral partners; manages referral pipelines through sales handoff; coordinates internally on partner-sourced opportunities; delivers partner education, engagement programs, events, enablement content, CRM tracking, and market feedback.

Own and grow relationships with outsourcing advisors, consultants, and broker partners. Recruit and onboard referral partners, manage referral pipelines from intake through sales handoff, advocate internally for partner-sourced deals, and educate partners on CX and BPO offerings. Execute engagement and co-marketing activities, represent the company at industry events, track performance in CRM systems, and provide market feedback to leadership.

Reviews and verifies user-generated job listings, investigates scams and inappropriate content, and makes platform safety decisions. Copy-edits, researches, categorizes, and publishes job posts while managing ticket queues. Supports employers with casting and hiring tools, provides customer service, troubleshoots issues, researches escalated cases, and collaborates across departments. The role requires strong editing, communication, research, analytical, data-entry, and client-support skills, along with 1–2 years of BPO customer service experience.

Leads the global FP&A function, building and managing the team while overseeing financial planning, forecasting, budgeting, modeling, valuation, KPI analysis, and executive reporting. Advises C-suite leaders on capital allocation and enterprise strategy, supports M&A due diligence and integration, and develops scalable financial systems, BI tools, and automated reporting solutions across international entities.