Jobs at SupportNinja

Leads global revenue strategy and executive commercial functions, including sales, business development, revenue operations, account management, and customer success. Drives growth, profitability, forecasting accuracy, customer retention, expansion, and operational excellence while developing senior leaders and partnering with executives, boards, clients, and strategic partners.

Processes vendor invoices, payments, and employee expense reports; reconciles statements, resolves discrepancies, maintains AP records, supports month-end close and audits, responds to vendor inquiries, collaborates with Procurement, and improves AP processes while ensuring policy compliance.

Owns and grows relationships with outsourcing advisors, consultants, and brokers; recruits and onboards referral partners; manages referral pipelines through sales handoff; coordinates internally on partner-sourced opportunities; delivers partner education, engagement programs, events, enablement content, CRM tracking, and market feedback.

Own and grow relationships with outsourcing advisors, consultants, and broker partners. Recruit and onboard referral partners, manage referral pipelines from intake through sales handoff, advocate internally for partner-sourced deals, and educate partners on CX and BPO offerings. Execute engagement and co-marketing activities, represent the company at industry events, track performance in CRM systems, and provide market feedback to leadership.

Reviews and verifies user-generated job listings, investigates scams and inappropriate content, and makes platform safety decisions. Copy-edits, researches, categorizes, and publishes job posts while managing ticket queues. Supports employers with casting and hiring tools, provides customer service, troubleshoots issues, researches escalated cases, and collaborates across departments. The role requires strong editing, communication, research, analytical, data-entry, and client-support skills, along with 1–2 years of BPO customer service experience.

Reviews and verifies user-generated job listings and account information, investigates scams and inappropriate content, edits and publishes postings, manages ticket queues, and supports employers using casting tools. The role requires independent judgment, research, copy editing, client communication, troubleshooting, data entry, and collaboration with customer service and business teams.

Manages SaaS contract renewals for assigned customer accounts, including upselling, negotiating, reducing churn, forecasting risks, preparing proposals, and processing order forms. Partners with Customer Success, Account Executive, finance, and legal teams to execute renewal strategies, address adoption and churn risks, and ensure accurate contract completion. The role requires customer-facing communication, discovery calls, negotiation, organization, and CRM documentation.

Leads global accounting operations, financial reporting, enterprise risk management, audit strategy, M&A integration, financial policies, digital transformation, and finance leadership development. Serves as deputy to the VP of Finance and advises executive leadership on financial strategy, compliance, capital efficiency, profitability, and scalable international operations.

Collects, cleans, validates, organizes, and maintains customer and account data across systems. The role includes data entry, account setup, data integrity checks, KPI performance, customer conversations, issue resolution, and collaboration with other departments. Candidates need at least six months of data entry or processing experience, strong communication, attention to detail, computer proficiency, and familiarity with data-processing tools. E-commerce, invoicing, promotions, voucher, and QuickBooks experience are advantageous but not required.

Leads the global FP&A function, building and managing the team while overseeing financial planning, forecasting, budgeting, modeling, valuation, KPI analysis, and executive reporting. Advises C-suite leaders on capital allocation and enterprise strategy, supports M&A due diligence and integration, and develops scalable financial systems, BI tools, and automated reporting solutions across international entities.

Leads the global FP&A function, building the team and overseeing financial planning, forecasting, budgeting, modeling, KPI analysis, executive reporting, BI systems, and M&A finance support. Partners with C-suite leaders on capital allocation, strategic decision-making, valuation, and enterprise value creation across international entities. Manages 3–4 direct reports and works remotely from the Philippines during US Eastern business hours.