Teams at SupportNinja

Coordinates inbound and outbound shipments, including scheduling, tracking, documentation, inventory reconciliation, and delivery issue resolution. Communicates with vendors, carriers, and internal teams; monitors delays, supports cost analysis and vendor performance tracking, ensures regulatory and company policy compliance, and maintains accurate logistics records. The role also supports KPI performance, reporting, and continuous improvement of supply chain processes.

Coordinate customer onboarding and training sessions, deliver product education, track milestones, answer onboarding questions, maintain training materials, resolve issues with internal teams, and gather feedback to improve programs. The role requires strong facilitation, organization, communication, customer service, documentation, and basic troubleshooting skills while managing multiple onboarding cases independently.

Provides advanced technical support for complex customer issues, troubleshoots problems, communicates solutions clearly, documents interactions in a CRM, escalates unresolved cases, and collaborates across departments. The role also gathers product feedback, maintains product knowledge through training, meets performance KPIs, and delivers empathetic customer service in a remote work environment.