Jobs at Sunbird Software

Integrates customer software and data center infrastructure with Sunbird DCIM software using REST APIs. Develops and debugs Python automation and data-processing code, transforms and migrates customer data, troubleshoots integrations, and uses SQL, GitHub, API documentation, and command-line tools. Provides technical customer support and project coordination while working with changing priorities. Flexible hours and travel up to 10% may be required.

Coordinates DCIM software support by triaging tickets, investigating escalations, diagnosing defects, documenting troubleshooting paths, testing solutions, assisting deployments, and serving as a liaison among engineering, technical support, client services, and customers. The role also identifies issue trends, develops solution proposals and project plans under supervision, conducts customer ticket reviews, and supports continuous process and technical improvement.

Integrates customer software and data center infrastructure with Sunbird DCIM software through REST APIs. Develops and troubleshoots Python automation and data-processing code, transforms and migrates customer data, validates SQL data, and resolves integration issues. Maintains code in GitHub, works with Swagger/OpenAPI documentation, and uses Linux and Windows command-line tools. Provides customer-facing technical support during implementations and reports to the office daily, with travel up to 10%.

Supports DCIM software implementations through hardware modeling, data center drawings, data migration, customer troubleshooting, ticket management, software configuration, testing, and documentation. Researches data center equipment specifications, edits AutoCAD and Visio drawings, conducts surveys and audits, and assists with customer and partner training. Requires technical customer support experience, basic hardware and Windows knowledge, spreadsheet skills, and familiarity with business, ticketing, collaboration, and database tools.

Troubleshoot and reproduce field issues, identify root causes, create corrective scripts/procedures, communicate with stakeholders, document knowledge, and lead internal and customer-facing support calls.

The DCIM Project Engineer manages complex data center solutions, oversees software implementations, supports clients remotely, and facilitates training and documentation.

Prepare and analyze journal entries, reconciliations, A/R and A/P, support month/quarter/year-end closes, manage invoicing and collections, assist with tax filings, audits, budgeting, and process improvements.

Implement and configure Sunbird DCIM (dcTrack, Power IQ), migrate and validate data, integrate systems, provide onsite/remote technical support and training, perform surveys/audits, test software, document processes, and manage client deliverables and project status.

Provide technical support for Sunbird DCIM web solutions: reproduce and troubleshoot field issues, create corrective scripts/procedures, document and transfer knowledge, and lead internal and customer-facing calls.

As a Senior Development Operations Engineer, you'll automate server configurations, maintain CI/CD pipelines, and enhance system security while mentoring others.

The Key Account Manager will manage assigned territories, build customer relationships, close new business, and oversee sales processes for enterprise accounts.

Manage and grow enterprise accounts across Canada for DCIM software: hunt new business, manage full sales cycle, build C-level relationships, coordinate cross-functional teams, meet revenue targets, maintain CRM pipeline, and represent the company at industry events.

Manage assigned Texas territory to sell Sunbird DCIM and related software to data center operators and facility managers. Hunt for new business, lead solution development, manage full sales cycle and cross-functional teams, build C-level relationships, meet sales targets, maintain CRM updates, and represent the company at industry events.

Early-career presales role supporting sales with technical discovery, demos, and proof-of-concept activities. Maintain demo environments, assist with RFPs, update HubSpot CRM, and contribute to SE documentation. Works under mentorship and collaborates with sales and cross-functional teams; travel up to 15-20%.