Teams at Sunbird Software

As a Product Support Engineer, you will troubleshoot issues, communicate with teams, document solutions, and lead customer calls.

The Technical Support Analyst provides customer support for DCIM software, manages tickets, resolves issues, and collaborates with the engineering team. Responsibilities include data migration, documentation improvement, and customer training.

Troubleshoot and reproduce field issues, identify root causes, create corrective scripts/procedures, communicate with stakeholders, document knowledge, and lead internal and customer-facing support calls.