Jobs at Sumsub

Provide L2 technical support for Sumsub's B2B platform: troubleshoot and configure integrations, analyze technical issues, own escalations, coordinate with engineering teams, and communicate solutions to clients in English and Mandarin.

Design and implement backend services and data-processing algorithms for remote identity verification; build internal compliance tools; apply TDD and A/B testing; automate and optimize CI/CD; monitor, troubleshoot, and performance-tune cloud distributed systems.

Manage and optimize DocuSign and contract-management processes, implement AI-driven tools, build legal metrics dashboards, create standardized templates and playbooks, and draft/ negotiate tech and vendor agreements under English law while partnering with stakeholders to scale legal operations.

Perform deep-dive testing across web, mobile SDKs, and APIs; define acceptance criteria with product and engineering; troubleshoot using logs, DB queries, and browser tools; identify edge cases, document root causes, and advocate for product quality in a remote, agile environment.

Conduct outbound prospecting and lead generation for B2B SaaS clients (focus Mexico). Perform cold outreach via LinkedIn, email and calls, research target accounts and decision-makers, push qualified leads to demo calls, and maintain CRM activities while supporting Business Development Managers.

Conduct outbound prospecting and lead generation for global clients with focus on Colombia. Perform cold outreach (LinkedIn, email, calls), research target companies and decision-makers, craft value propositions, push prospects to demo calls, and support Business Development Managers while maintaining CRM records and meeting monthly qualified-opportunity quotas.

Lead contract drafting, review, and negotiation for complex commercial agreements (primarily English law); design and optimize contract management processes and CLM automation; manage legal projects and stakeholder alignment; advise cross-functional teams on contract risk, compliance, and data protection (GDPR); support scaling and process improvements within the Contracts team.

Manage accounts from onboarding through renewal, guide clients on technical, business and product issues, handle quotes/agreements/NDAs, prospect and run targeted outbound outreach, introduce new features, and collaborate cross-functionally to ensure smooth client journeys and retention.

Manage complex terminations and grievance investigations end-to-end while partnering with HRBPs, Legal, and Payroll. Own HR operations including onboarding/offboarding, contract administration, HRIS data accuracy, reporting, and SOP improvements. Provide advisory support to managers and leaders on performance management, disciplinary actions, and compliance with international labor law.

Build and scale the LLM-driven Summy AI Copilot: design agentic orchestration, hybrid retrieval/RAG, secure Text-to-SQL, observability/evaluation, and production-grade LLM pipelines and microservices.

Lead North America marketing strategy and GTM for a B2B SaaS product. Plan and run integrated campaigns, ABM, events, partner and co-marketing programs, market research, and work cross-functionally with sales, product, and performance teams to drive regional growth.

Provide technical support and troubleshooting for Sumsub's B2B platform; analyze and resolve technical issues, escalate and own cases with engineering, and communicate with clients via chat, email, and calls. Collaborate cross-functionally to answer technical questions and support integrations across web and mobile SDKs.

Lead go-to-market and sales efforts in South Korea: build pipeline, own full sales cycle for major accounts, collaborate with product and marketing, represent the company at conferences, and educate internal teams on target verticals.

Manage APAC client accounts from onboarding to renewal, guide clients on technical, business and product matters, handle quotes/agreements/NDAs, source prospects via targeted outbound outreach, and introduce new product features to drive adoption.

Lead enterprise client onboarding projects, coordinate cross-functional teams, create project plans and communication workflows, and train client teams to drive adoption of Sumsub compliance products for a smooth implementation.

Design and build backend services for the Travel Rule product: integrate third-party providers, implement partner protocols/APIs, handle asynchronous event-driven processing, and ensure reliability, fault tolerance, and observability of distributed systems.

Design, build, and maintain backend platform services and shared libraries. Improve performance, scalability, reliability, and security of distributed systems. Lead architectural decisions, enable product teams, manage multi-region infrastructure, observability, and zero-downtime data migrations for image/video processing and mission-critical services.

Lead global go-to-market strategy and sales enablement for the KYB solution. Drive revenue growth, support enterprise deals as SME, run cross-functional GTM initiatives, identify expansion opportunities, enable teams, and conduct competitive analysis to strengthen market positioning.

Design, build, and operate automated vulnerability management and fleet security platforms. Own scanning pipelines, asset correlation, remediation SLAs, and noise-reduction automation. Deliver self-service APIs, dashboards, and ChatOps integrations. Codify machine-checkable security standards and produce audit-ready evidence while collaborating with SOC, Infrastructure, and Platform teams to validate controls in production.

Own the full enterprise sales cycle for Vietnam: build and execute go-to-market strategy, prospect and close new enterprise accounts, manage partners/resellers, deliver tailored demos, monitor competitors, represent the company at events, and advocate for client needs across cross-functional teams.