Jobs at Sumsub

Leads the EU/UK partnerships team, develops regional partnership strategy, and drives revenue through reseller and referral channels. Responsibilities include acquiring and managing partners, growing existing relationships, overseeing the full partner lifecycle, coaching Partner Managers, reporting performance, and improving internal processes. The role requires strong SaaS alliance sales experience, cold outreach capability, and hands-on leadership. It is UK-based, preferably in London, with two office days weekly and monthly European travel.

Investigate emerging fraud patterns and anomalous activity using live production data. Develop and tune rules, alerts, supervised and unsupervised models, anomaly detection, and link-based analysis. Evaluate fraud signals, false positives, missed fraud, and detection quality; identify data-quality and modeling issues; and turn findings into product recommendations and client-case support.

Own the end-to-end consumer support experience for Sumsub ID, improving self-service, AI support, help content, escalation flows, and launch readiness. Analyze support and product data to identify friction, reduce avoidable contacts, improve CSAT and resolution quality, and drive product and process improvements across Product, Design, Engineering, and Support teams.

Own the client dashboard user experience and drive onboarding, activation, feature adoption, and retention. Lead dashboard redesigns, self-service communications, product tours, experiments, and funnel optimization. Manage features through discovery, milestone definition, cross-functional alignment, and production launch while coordinating Product, Design, Marketing, and Engineering. Contribute to related marketplace and Web SDK initiatives in a B2B SaaS environment.

Own the strategy and execution of AI-powered AML and compliance products, including screening, transaction monitoring, risk scoring, automation, and agentic workflows. Translate regulatory and commercial requirements into technical specifications, APIs, schemas, webhooks, and logic. Lead features from discovery through deployment and billing, improve detection accuracy and reduce false positives, create monetizable modules, and serve as the technical expert for clients and partners.

Own the Reusable KYB product, driving adoption, customer value, and roadmap execution. Partner with B2B customers to identify problems, prioritize initiatives, and translate feedback into measurable improvements. Collaborate with engineering and analytics on product delivery, while balancing strategic vision with sprint execution. The role requires B2B product management experience in regulated technology domains and familiarity with APIs, webhooks, microservices, digital wallets, and identity infrastructure.

Build and scale B2B demand generation across LATAM markets. Manage paid acquisition campaigns on LinkedIn, Google Ads, Meta, and regional platforms; optimize budgets, funnel performance, cost per demo, and qualified lead generation. Collaborate with Field Marketing, Sales, and Product Marketing while testing scalable acquisition strategies tailored to regional market nuances.

Develop and refine global pricing models, evaluate unit economics and margins, structure complex deals, support negotiations, review non-standard commercial terms, and improve pricing calculators, approval frameworks, guidelines, and commercial tools. Provide guidance and training on pricing, product economics, and commercial trade-offs while balancing revenue, profitability, customer value, and risk.

Own the roadmap and delivery of backend automation for KYC and document verification. Apply OCR, computer vision, LLMs, and machine learning to automate document extraction, masking, and fraud detection. Translate stakeholder needs into technical specifications, prioritize sprints, support audits, measure automation performance with SQL, and validate edge cases and product accuracy. The role requires strong technical product management experience, backend architecture knowledge, and the ability to evaluate AI solutions in a fast-paced environment.

Lead enterprise client onboarding projects, coordinate cross-functional teams, create project plans and communication workflows, and train client teams to drive adoption of Sumsub compliance products for a smooth implementation.

Manage and grow client relationships across technical, business, and product levels. Identify opportunities and risks, provide training and webinars, introduce new features, collect client feedback, and collaborate cross-functionally to ensure customer success and adoption.

Lead the global go-to-market strategy, positioning, revenue growth, and market expansion of Sumsub’s AML and transaction monitoring products. Responsibilities include identifying enterprise opportunities, conducting competitive and regulatory assessments, partnering across Product, Sales, Marketing, Legal, and Customer Success, managing strategic enterprise deals, and delivering enablement programs for more than 100 team members. The role requires deep AML/CFT expertise, enterprise sales experience, strong commercial leadership, and familiarity with CRM and sales analytics tools.

Develop and execute go-to-market strategies for new verticals in Indonesia and APAC, build sales pipelines, and manage the full sales cycle for major accounts. Collaborate with product and marketing teams, represent the company at conferences, educate internal teams on target industries, and serve as an expert in market trends, fraud prevention, and compliance solutions.

Generate qualified opportunities across Malaysia through prospecting, cold outreach, market and company research, and targeted communication with decision-makers. Conduct outreach via LinkedIn, email, calls, and networking; promote prospects toward product demos; support Business Development Managers with re-engagement; manage sales activities and account data in the CRM; and consistently meet monthly opportunity quotas.

Generate qualified leads across Vietnam through prospecting, cold outreach, industry research, and decision-maker targeting. Conduct outreach via LinkedIn, email, calls, and networking; communicate product value and schedule demos. Support Business Development Managers with re-engagement, maintain accurate CRM records, manage sales activities and opportunities, and consistently meet monthly qualified-opportunity quotas. The role requires fluent English and Vietnamese, software sales experience, strong communication and analytical skills, and familiarity with sales tools.

Manage B2B client accounts from onboarding through renewal, provide technical and product guidance, coordinate quotes and agreements, identify prospects, conduct targeted outbound outreach, and introduce new product features. The role requires CRM pipeline management, strong communication and negotiation skills, attention to detail, self-organization, and experience in SaaS, financial services, compliance, or crypto sales.

Develop and execute go-to-market strategies for new verticals across Australia and APAC. Build sales pipeline, own full sales cycles for major accounts, conduct market research, and collaborate with product and marketing teams. Represent the company at conferences, educate internal teams on target industries, and serve as an expert in regulated sectors including fintech, crypto, and iGaming.

Design and own end-to-end learning programs for global technical and customer-facing teams. Create courses, workshops, playbooks, simulations, and assessments; use AI to accelerate content development; partner with Product, Marketing, Sales, and Customer Success; track learning and business-impact metrics; and manage reusable educational assets and initiatives from concept through rollout.

Supports Tier-3 prospects through pre-sales evaluation of transaction monitoring, Travel Rule, AML, and anti-fraud solutions. The role gathers and validates business and technical requirements, conducts occasional demos, supports testing, explains integrations and workflows, addresses compliance questions, and coordinates with Sales, Product, Compliance, and Solution Architects to advance opportunities and ensure implementation handoff.

Manage and control internal document workflows: develop procedures, categorize, file, archive, and monitor document lifecycles. Prepare, format, verify financial documents, maintain templates and standards, and provide technical/operational support for DocuSign e-signature processes to ensure compliance.