Jobs at STARLIMS

Drive expansion revenue within an assigned enterprise portfolio by identifying whitespace, building business cases, and closing upsell/cross-sell deals (additional sites, usage, and adjacent products). Own pipeline, forecasting, and account plans while collaborating with Customer Success, Sales, Product, Finance, and Deal Desk to coordinate multi-stakeholder technical and commercial closes.

Partner with the CEO and executive team to translate strategy into actionable plans, run cross-functional programs (product launches, M&A integration, GTM), own ELT and board meeting operations, build company-wide OKR and QBR processes, and create reporting systems that drive accountability and execution.

Lead a global account management team to drive retention, migrate enterprise customers from perpetual licenses to subscription, and grow revenue via usage expansion, multi-site rollouts, and cross-sell. Build playbooks, forecasting, and cross-functional processes while personally engaging on complex strategic accounts.

Develop and configure STARLIMS LIMS solutions: install, upgrade, and configure systems; build workflows, interfaces, reports and queries; perform data migration, validation testing, documentation, and customer training. Provide technical support, research alternatives, and collaborate with project teams to meet customer requirements.

The Director of Demand Generation will manage marketing strategy and execution for STARLIMS, overseeing pipeline generation and leading demand generation strategies for multiple B2B SaaS products.

Qualify inbound and outbound leads for STARLIMS, rapidly respond to prospects, book high-quality meetings for Account Executives, maintain CRM records, research accounts, capture customer requirements, and provide feedback to sales and marketing to help grow pipeline and conversions.

Design, build, and maintain core LIMS software across the SDLC; own architecture, data management, business rules, and embedded control components; plan installations/upgrades, provide operational support, ensure compliance and documentation, and mentor junior engineers.

Lead MODA-EM deployments in GMP-regulated labs: coordinate projects, configure and validate software, deliver training and demos, resolve software/hardware issues, align configurations and reports to QC Microbiology workflows, produce documentation and training, and manage multiple projects including pre-sales scoping.